29/11/2016 Lorimbailey, Sundre, Canada
The hotel itself was very clean and appealing. The lounge was comfortable, good food and service. Avoid the breakfast buffet if you are expecting a good meal and service. Staff were not friendly, food... more
The hotel itself was very clean and appealing. The lounge was comfortable, good food and service. Avoid the breakfast buffet if you are expecting a good meal and service. Staff were not friendly, food was bland and trays were not filled with fresh hot food when empty. Had a waitress roll her eyes when I asked for a refill of my coffee. When I asked to see the manager, we were told there is no manager there on weekends. Very disappointed as we have stayed at this hotel previously with good service. Two mornings in a row the breakfast buffet was a disaster. less
PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
I would like to sincerely apologize for your restaurant experience during your stay with us. We have attempted to contact you personally to not only apologize but also to gain additional insights into your experience.
We strive to provide our guests with great hospitality experiences - obviously, we failed to meet this goal during your stay and for that, I sincerely apologize. We will be using your feedback to make immediate improvements and changes to ensure future guests do not experience the same issue.
I do hope that we have the opportunity to better serve you in the future. We will continue to try to connect with you.
Perry Batke, CHA