Best Western Plus Delta Inn & Suites

My family booked three rooms at this best western over the holiday. Two suites in a regular room. The Whirlpool suite Me and my fiancé had gotten Smelled of mold and have 1 spot light over the tube that was going away from the ceiling. This was the only light in the room beside the bed side lamp. When we turn the light over the tub on you could see a two in gap between the ceiling and the lights rim. The no pool tub also did not drain when we pulled the stopper till the next morning. The Fossett only had hot water and when you spend the Coldwater Fossett more hot water came out. The other rooms where as expected. My grandma enjoyed the provided breakfast. less

Nice safe place near the East Bay and delta region. The Staff Is friendly and customer oriented. Parking lot was easily accessible and has a Starbucks and McDonald's with in walking distance. overall a great place to stay. less

I love staying at this hotel always clean always awesome staff members.I stayed here four years ago for six weeks when I lost my house down the street to a fire. House was a total loss. The staff at the hotels were so nice and caring because this became our home till insurance paid for a rental. Hotel has always been a total 4 star to me. My last visit was about two weeks ago for two weeks as unfortunately I am getting a divorce and this hotel was my first choice. Once again very nice staff very clean, safe and caring. The only down fall has been the maids on both stays they are very rude, they do not knock on the door when they came in as early as they can, they just barge in. And they do it over and over again they just do not care. Very concerning It got to the point that I keep thinking someone would barge in at anytime of the day. They made me leave at 9:00sm with all my stuff when check out was not until 11:0am, and I was going to be there for three more days? So that is why I give a four, the maids need to take a customer sensativety or politeness class. less

Avoid this property if you expect responsive management and a good night sleep! I was awakened by a party going on in the lobby around midnight. I called the front desk and was told if I had an issue with the noise to find the security guard and tell him. Really???? My husband had to go out and break up the party himself. The next morning I asked to see the hotel's policy on noise and alcohol being served in the lobby. I was told their were no such policies. When I asked to speak to the manager I was told the manager was out until Tuesday. I called on Tuesday morning. I was told the manager only works weekday morning. Well, its Tuesday at 9:45 AM. Seriously????? The manager NEVER called me back to respond to my concerns, but over a week later I get an email. No personal message, no apology, no explanation of any kind. Just an invoice saying $70 had been credited back to my credit card due to "challenges". That was just too little, too late! Shame on you Best (WORST) Western! I am sticking with Hilton! less

We used this hotel for our wedding room block. It was disappointing from start to finish. They honestly couldn't get anything right. They didn't return emails, they were rude on the phone and in person, they lied about bookings and made up that I went on a tour with them, they lost peoples reservations leaving my guests scrambling, they booked and charged people for both nights who only booked one and much more. I would never, ever recommend this hotel to anyone. less