Best Western Plus Delta Inn & Suites

Yes, it really took 1hour and 45 minutes to check in. The single person working the front desk was overwhelmed by a group of people all arriving around 4pm to check in. Long line, people hanging around in the lobby. Suitcases and people everywhere. Front desk hands out wait line numbers to try to convince us they are organized and competent. It was a ruse. I counted about 10 - 15 minutes per person to be checked in. I have no idea why it takes so long. Only one woman working for the entire hotel. Then the elevator breaks down so more folks are upset and concerned. Is this any way to run a hotel? The hotel must know they have a problem. They already had wait line numbers ready with clothes pins attached. If this was a true exception they wouldn't have had them available. To make matters worse they didn't even use them! So if they can't handle the basics of check-in, can we really trust the hotel to do things like maintenance? Ask the people who got stuck in the elevator? less

It is a beautiful property: Recently renovated, great mattress, nice breakfast choices. It’s wonderful to have coffee and tea available 24/7 in the lobby as well as freshly baked cookies in the evening. less

Problem with ants but the rooms were clean. The hotel could use updating. The breakfast had a lot to be desired. The yogurt was warm. The oatmeal was instant and there were very limited healthy options. less

From the first day that we checked in it was great service checking in and once walking into the room it was clean and tidy. For the most of the stay it was very quite and not a lot of noises. And every time we would walk in and out of the hotel we were greeted from the front desk. Highly recommended to stay. less

The hotel smelled fresh and clean when we entered the lobby, and our suite was amazing. Spacious, nice and clean with the most comfortable bed and pillows. My younger son even liked the pull out sofa bed. We'll definitely rebook again when coming up to visit family members. less