Best Western Plus Delta Inn & Suites

We were in town because my father was in the hospital. We had spent 3 horrible days in a local Days Inn, and we were stressed and miserable. We returned to Best Western where we had stayed on our last trip, and the manager, Sandra E. took amazing care of us. She set us up for 6 days (thankfully we only needed 4), and she and her staff made the stay stress free and very pleasant. We won't stay anywhere else when we return. Their entire staff was kind and friendly and the hotel itself was immaculate. clean and comfortable. less

I called ahead to reserve one night stay. When I arrived in the evening to check in, the hotel clerk seemed to be irritated or just rude to me during the check in process. After I was charged I looked at the bill, it was way more than expected and I asked why it was so much, I told her I thought it was around $139 a night. She said yes and it was for two nights plus a deposit. I told her I only wanted one night. She said if I am out by 11am I would not be charged and would get reimbursed. I received a text the next morning that my contractor was going to be at my house in Oakley that I am having repairs done so I can sell it. I grabbed my stuff and was out by 9:30. I went to the lobby and waited for someone to show up. I waited as long as I can, so I just put my key card in the jar that was sitting in front of the desk. The jar had a note on it to let everyone know if they are leaving to just deposit cards here. It now has been 20 days and I have not received my credit for the overcharge. I have reached out by phone at least 6 or 7 times. Every time I speak to someone they all tell me Sandra the hotel manager would get back to me. The last time I called they gave me a generic email that they said Sandra would respond to. I have emailed 2 times without any communication back from the hotel manager Sandra. My thoughts to everyone that stays here, if you get charged extra for any reason you make them reimburse it immediately and not wait. I defiantly would not recommend Best Western Hotels to anyone now. less

So so nice. We left the Days Inn to come over here and could cry from relief. The staff are amazing, the hotel spotless and safe!!!! They are so helpful and explained everything to us and how to change reservations if needed. It was such a relief in a highly stressful situation. Thanks you Sandra!!! You understand customer service!! less

I would never stay at this location again. The whole process of trying to get a room block to even checking in was a nightmare. Not one person I spoke to and worked with at this hotel was friendly. Most of my guests complained about the costumer service as well. The manager is NEVER there and she is the only person who can book room blocks. Very challenging to book a room block when the manager won’t give you a a call back or respond to your emails. I would have to email 3 times for her to respond to my original email. Oh, and to top it all off, one of my guests was given a room that was already occupied! So the front desk gave them a room that had people’s personal belongings in them. Imagine if that was your room and some random person just walked in? Completely unacceptable! I would also like to say, I’m not that person to ever write someone a bad review, that’s just not me... but i really want people to know how awful the customer service is here! less

The toilet is clearly broken and was reported (see photos). The manager states this is “normal”. It was never fixed. The water runs continuously non stop day and night and is loud. I’m not sure how a hotel can operate without a maintenance staff?? less