Best Western Plus Delta Inn & Suites

Day 1 - Couple checks into room at 12AM, proceeds to "Move Furniture" for 2.5 hours, Lots of vocal approval of the furniture moving. Day 2, - Alarm goes off in empty room at 4:00am, for 15 minutes. Day 3 - Finally get a decent nights sleep Day 4 - Power goes out in town, Heating system defaults to OFF when power restored, Woke up freezing Day 5 - Pot smoke from room next door is making me High in my room less

Drove 2 hours to stay there for the jacuzzi style tub in the room. Front desk clerk (Connie I think her name was), she was extremely dry with horrible people skills( she did apologize which I appreciate but she shouldn't be at the front desk.). My boyfriend said “ hello” with a smile and her response was ”you checking in?” No personality, nothing. A few hours into our stay (8pm ish) My Boyfriend was running bathwater, the ENTIRE spout FLEW off and water sprayed everywhere. My boyfriend almost hit his head on the stairs leading up to the tub trying to turn it off. Water on everything. Thank God it was just water. We notified staff and asked to be moved to another suite. They said they did not have another like that, just a basic room. We decided to go home because the only reason we went was for the tub. If it doesn't work,what's the point. No manager could be accessed to assist us that night. The dry front girl said we could call the manager the following day which I did and was told she'd be in the afternoon. Afternoon came and when I called once I gave my name she wasn't available. I received an email from her simply saying" Please review the hotel documents" nothing introducing herself at all or apologizing for this mess. When I emailed back saying such, no response. I never received any acknowledgement from this lady, only their call center and the a bill for what appears to be $108 ( the manager messed up on that too).. for what??I bought something that they couldn't accommodate so I'm very confused why they're charging us and not trying to make this right. They said they saw evidence that we'd laid in bed.... Of course! We planned on staying and enjoying the $233 we spent for 1 night for a tub. They're treating us like we did something wrong. Worst experience I've ever had dealing with a hotel. less

We were in town because my father was in the hospital. We had spent 3 horrible days in a local Days Inn, and we were stressed and miserable. We returned to Best Western where we had stayed on our last trip, and the manager, Sandra E. took amazing care of us. She set us up for 6 days (thankfully we only needed 4), and she and her staff made the stay stress free and very pleasant. We won't stay anywhere else when we return. Their entire staff was kind and friendly and the hotel itself was immaculate. clean and comfortable. less

I called ahead to reserve one night stay. When I arrived in the evening to check in, the hotel clerk seemed to be irritated or just rude to me during the check in process. After I was charged I looked at the bill, it was way more than expected and I asked why it was so much, I told her I thought it was around $139 a night. She said yes and it was for two nights plus a deposit. I told her I only wanted one night. She said if I am out by 11am I would not be charged and would get reimbursed. I received a text the next morning that my contractor was going to be at my house in Oakley that I am having repairs done so I can sell it. I grabbed my stuff and was out by 9:30. I went to the lobby and waited for someone to show up. I waited as long as I can, so I just put my key card in the jar that was sitting in front of the desk. The jar had a note on it to let everyone know if they are leaving to just deposit cards here. It now has been 20 days and I have not received my credit for the overcharge. I have reached out by phone at least 6 or 7 times. Every time I speak to someone they all tell me Sandra the hotel manager would get back to me. The last time I called they gave me a generic email that they said Sandra would respond to. I have emailed 2 times without any communication back from the hotel manager Sandra. My thoughts to everyone that stays here, if you get charged extra for any reason you make them reimburse it immediately and not wait. I defiantly would not recommend Best Western Hotels to anyone now. less

So so nice. We left the Days Inn to come over here and could cry from relief. The staff are amazing, the hotel spotless and safe!!!! They are so helpful and explained everything to us and how to change reservations if needed. It was such a relief in a highly stressful situation. Thanks you Sandra!!! You understand customer service!! less