Best Western Plus Delta Inn & Suites

We stayed one night at this location. We were not allowed a early check in. In addition to that my room was checked in for another guest. They came into our room with a key, while we were in there sleeping. They also did not allow a late check out. After voicing my concerns to the front desk the next morning. There was no apology given or even a reaction. I was expecting some compensation given on our stay. In addition to that, the night before the manager was running around the property threatening guests and acting like a crazy lady. I have never received such unprofessional service from any hotel we have stayed at. In the future we will never book to stay at this hotel. less

Comfortable bed. Nice room. Workers were all nice. Bathroom had mildew over shower and toilet seat was loose. Pool was clean but not enough towels to accommodate the amount of people using it. Breakfast less

Stayed here to be close to the bird hospital where my pet was being cared for. The staff were friendly, rooms large/clean, and comfortable temperature. It met my need for a place in Oakley and was convenient. There’s a Starbucks and fast food or grocery stores within close distance. Parking was convenient as well. less

The hotel is convient to the freeway easy on and off. Gas and restaurants within walking distance. The staff were friendly and helpful. The property was well maintained and clean. The room we stayed in was large and adequate for us and our puppy. There is a charge for pets, There are no shopping centers near the hotel, but down Hwy #4 about 5 minutes away there is just about any shopping anyone would want in the City of Antioch Ca. We would return the next time in California for another stay. less

After many visits over several years at this hotel with various experiences, they have reached a new low. After checking in to a requested handicap room on the second floor I saw an “out of order” sign on the elevator, I inquired at the front desk and was told the elevator was not working, it only went up but not down??? The employee said they hoped to have it repaired by the next morning. I had a full luggage cart and they had no available rooms on the first floor. So we took the available second floor room hoping the elevator would be able to go in a down direction by the time we checked out the next morning. Alas, the elevator was still only going in one direction and it wasn’t down! So we left our HANDICAP room and struggled numerous trips downstairs with heavy baggage. On one of the trips and while trying to catch my breath another hotel guest told us that the elevator had been out of service for over a week! My attempts to reach the manager were as successful as having an elevator that went in a down direction. And, no, I won’t be back but I’ll sure let everyone know why. less