So good I've become a local resident !
25/10/2017 CamStraughan, Alwinton, United Kingdom
When I was first contracted to the Paddington area in June, I chose this hotel because of my past experience with the Best Western brand, and its close proximity to Paddington station. I was delighted... more
When I was first contracted to the Paddington area in June, I chose this hotel because of my past experience with the Best Western brand, and its close proximity to Paddington station. I was delighted that I stumbled across this gem of a hotel.
In my book, a good hotel hosts of a warm welcome, a clean room, comfy bed and good facilities. The Best Western Delmere exceeds this;
- not just a warm welcome, Boglarka (manager) and her team provide a 5* service. As this is a small hotel, there isn't a restaurant (small restaurant for breakfast only), however the team are very quick to recommend restaurants based on your taste from an abundance nearby. Or, if you fancy a takeaway; the team are happy to call you when it arrives to the hotel and provide you with everything you need including cutlery, plates etc. Just a couple examples of their great service. It is also impressive how the staff can maintain complete professionalism while enjoying a good conversation, or 'banter' about worldly affairs or your day in the office.
- the rooms are always presented to an extremely high quality of cleanliness, having stayed at the hotel on a weekly basis I can guarantee your room will be clean to a very high standard. I have stayed at many other hotels, including the Hilton nearby and I have never seen such a consistent level of cleanliness elsewhere.
- the beds are comfortable, and clearly are high quality - this includes the fluffy pillows and warm duvet.
- smaller hotels including the Delmere are my preference as you can build a rapport with the staff and enjoy more of an exclusive feel.
The rooms are contemporary and provide you with your own air conditioning controls, light settings (yes you get mood lighting!) and free internet / Wifi facilities. The TVs are new, and provide an abundance of channels and services. The hotel itself has a small restaurant providing continental breakfast, and an open lounge area where you can enjoy a coffee or mingle with other guests.
Overall, as I say this hotel is a gem - when first contracted in the area I alternated between different hotels including Hilton hotels. I started to dread when work allocated me to any other hotel than this one, the smallness of the hotel together with the fantastic staff and perfect location have made this hotel a delight to stay in week on week!
Thank you best western Delmere and see you next week!
DelmereLondon, General Manager at Best Western Plus Delmere Hotel, responded to this review
Thank you so much for taking the time to review our property.
We are glad to hear you chose our hotel as you trust the BEST WESTERN brand, which is always guarantee of quality, comfort and high standards of service.
The entire Team would like to thank you for your kind compliments. We are happy to assist you and all our guests with any queries or needs they may have.
Cleanliness always comes first to us and, we very much appreciate our guests notice and value the hard work and dedication our housekeeping team puts into it every day.
We look forward to welcoming you again next week.
Yenny Souto Lopez