Best Western Plus Delmere Hotel

130 Sussex Gardens, London, London, W2 1UB, England
based on 448 reviews Trip Advisor Logo
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Room & Rates

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Best Western Plus Delmere Hotel

Best Western Plus Delmere Hotel in London.

Completely rebuilt in 2015, with innovatively designed, air-conditioned rooms, this is modernity in Central London. Relaxing rain showers, media streaming, large smart TV's and touch controlled mood lighting make for a chic base to explore the city.< show more

Hotel rooms may be allocated on the ground or lower ground floors. Subject to availability.
Bars, Free WIFI, Lift to all floors
There is charged parking available onsite.
Pets not accepted
Guide and hearing dogs only
Free WIFI available throughout the hotel
Check-in & Check out15:00 | 11:00

Restaurants & Bars

Continental buffet breakfast: croissants, bread rolls, toasts, brioches, assorted jams, nutella, butter, margarine, fresh fruit salad, fuits in syrup, cheese, ham, natural yoghurt, coffee, tea, hot chocolate, cereals...

  • Breakfast Room
  • Hotel Bar

Dining and bars

Breakfast Room

Continental buffet breakfast: croissants, bread rolls, toasts, brioches, assorted jams, nutella, butter, margarine, fresh fruit salad, fuits in syrup, cheese, ham, natural yoghurt, coffee, tea, hot chocolate, cereals...

Hotel Bar

Our recently renovated Jazz Bar is the first stop for any weary traveller to recollect and relax, but it could equally be the start of an enjoyable evening in the bustle of London.
Why not make your choice from our wide range of whiskeys or lagers, while listening to jazz or sixties music?

Opening hours
00:00-00:00
Weekend times may vary

Reviews of Best Western Plus Delmere Hotel

Traveller Overview:
4.0 Rating: 448 reviews
Excellent 47%
Very Good 36%
Average 9%
Poor 2%
Terrible 4%
Rating

sleepsearcher, wrote review 24/02/2020

Met my expectations

I spent 3 nights at this hotel & it was pretty much as the reviews said. The reception staff were all friendly & efficient & the location of the hotel was perfect for shops & restaurants & Paddington ... more

Owner Response
Best Western Plus Delmere Hotel, General Manager at Best Western Plus Delmere Hotel, responded to this review
Dear guest, Thank you for taking your time reviewing our property. On behalf of the Team, I would like to thank you for your compliments towards the staff. Our goal is to provide a friendly and at the same time, efficient services to all our guests. It is accurate to say our hotel is in an excellent location, very close to the train station, buses and underground; as well as restaurants, pubs, cafes and shops. As you highlighted, our rooms have been designed to maximise the space and providing everything the guest might need for a comfortable stay in Central London. As the most important for any guest is a good night sleep, we are very sorry to hear the pillows caused you some discomfort during your sleep. We would like to guarantee you that our pillows as well as mattresses are as comfortable as anyone deserves. Hopefully, we will have the chance to welcome you again as our guest. Kind regards, Aldina Mendes Reception
Rating

OutOfTheBlue-301, wrote review 12/02/2020

Very pleasant Paddington stopover

I’ve stayed at many mid-range hotels near Paddington station over the years, and most of them were... not very nice! The Delmere was a very pleasant surprise, and a very convenient 5 min walk from Pa... more

Owner Response
Best Western Pl... D, General Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay with us. In regards to your comments about the lights, please note that the light panels have been set up to the lowest intensity. On behalf of the Team, I would like to thank you for your kind words towards the staff. We look forward to welcoming you again soon. Regards, Yenny Souto Lopez General Manager
Rating

eriksL2507UW, wrote review 03/02/2020

Awesome location!

If you're looking for a luxurious large room, this hotel is not the place. But if traveling alone for business like me, this is my go-to hotel. The location is perfect--five minute walk to Paddingto... more

Owner Response
Best Western Pl... D, General Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you for your review. We are glad to hear we are your preferred hotel, when travelling to London for business. As you mentioned, our hotel has an excellent location, making it easy to travel by public transport (trains, underground and buses). On behalf of the personnel, I would like to thank you for your kind words towards the staff. We look forward to welcoming you soon again. Best Regards, Yenny Souto Lopez General Manager
Rating

Ian W, wrote review 02/02/2020

Such a lovely hotel

This hotel has every thing you could wish for in London great location close to the underground and train station . Quite location .From the moment we arrived nothing was to much trouble, the lady in ... more

Owner Response
Best Western Pl... D, General Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the tine to review our hotel. We are very happy to hear you enjoyed your stay with us. If a guest arrives early and we have rooms ready, we always do the check-in earlier than the standard 3:00 p.m. Although this is not always possible, as it depends on the availability, we try our best to help our valued customers get to their room, so they can rest after a long journey. On behalf of the Team, I would like to thank you for your compliments towards the staff. It is our goal to ensure guests are satisfied with our customer service. Thank you for your loyalty. We look forward to welcoming you again soon. Best Regards, Yenny Souto Lopez General Manager
Rating

andrew_yuan14, wrote review 28/01/2020

Stay away from this place!!!

My mother and I stayed in a room with two twin sized beds for seven nights. The room did not have a refrigerator, both the room and bathroom were very small, and breakfast was not included. We had pow... more

Owner Response
Best Western Pl... D, General Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, As you reviewed our property after your mother did the same, I have just copied the same answer I sent to her. Please note that I never said you were lying. I just tried to explain (while your mother was shouting at me) that there was no reason or proof to believe that our staff members would take anything form your bedroom. Answer given on previous review: Dear Guest, Thank you for writing regarding your recent stay at our property. First of all, I would like to explain that prices vary depending on the season and room type you would like to book. In fact, you got a great deal for our fantastic 3-star boutique hotel in central London, as you only paid £100.56 for the 1st night and all the other 6 nights were £88.66, £88.66, £76.76, £68.42, £88.66 and £76.76. I also would like to explain that we offer the possibility to book stays with and without breakfast. If breakfast is not included in the room rate, it can be purchased at the hotel. You booked a standard twin room, which unfortunately does not have a fridge. The only bedrooms which have a mini fridge are the executive double rooms. Nevertheless, our reception staff would have been happy to store your items in our hotel fridge. We constantly do this for all our guests, when they request it. You complained saying that your linen was not changed during your stay, but I checked this with our housekeeper and she confirmed to me that it was changed. We have cleaning records of all rooms and, we could see your linen was changed on the 3rd day of your stay. You also said to the receptionist on duty that a mini bottle of gin was missing. We asked the 2 room attendants who cleaned the bedroom, as well as our housekeeper and they all confirmed that they saw the mini bottle of gin, but they never touched it. We have no reason or proof, to believe that our honest staff members would do something like this. Our hotel policy is that in stay-over rooms, we do not touch or move any personal items and, this policy is thoroughly followed by our personnel. When you were leaving and came back to the hotel to pick up your luggage, I tried to speak to you, but you were shouting at me and being unreasonable. You said you wanted to speak to the manager and, when I told you that I was the manager, you continued shouting at me. I told you politely that we do not tolerate this behavior against any members of the staff and, I would not speak to you anymore if you did not stop shouting. As you did not want to calm down, I told you that our conversation was over. I went back to the reception area and you then left the hotel angry. Normally I would have finished this message saying that I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience, but in this case I think we can never make you appreciate our good product and the excellent customer service all our staff members provide. Regards, Yenny Souto Lopez General Manager