I recently spent two nights at the Best Western Plus Deerfield Beach. This is an all-suite property in an industrial part of northern Broward County, approximately 5 miles from Boca Raton. I do not recommend this hotel if you do not have your own transportation or if you would mind utilizing rideshare services or ordering delivery for food. Due to the COVID19 pandemic, the hotel’s restaurant is closed, as is the swimming pool and gym. The suite was spacious and you enter to a living room that has a pullout sleeper sofa, easy chair, coffee table, end table, and chest of drawers that also houses a mini refrigerator and microwave oven. There is also a work desk and office chair plus coffee maker and large flatscreen TV in the living room.
A sliding door separates the living room from the bedroom, which had two double beds, a nightstand, and a second chest of drawers plus a closet. The bathroom was situated off the bedroom and it would have been nice to be able to access the bathroom from the living room. The room had a balcony without furnishings. Again, it would have been nice to have even a small table and a couple of chairs on the balcony, albeit, it was still nice having access to the balcony. Since the restaurant was closed, a grab and go breakfast bag was provided in the lobby between the hours of 7am and 10am. Although a list of items we could expect to have in the breakfast bag was provided, but there was no fruit in the bag as promised.
Although the hotel was far from being booked even near capacity, it was not easy being granted a late checkout. However upon calling and requesting a late checkout on the morning of departure, I was told we could leave at 1pm. Note that at 12:40pm, the General Manager began knocking on our door, opened it and saw me sitting there, apologized and shut the door, and yet continued to knock. Meanwhile, the front desk repeatedly called the room, despite my daughter answering and reminding the employee we had until 1pm to check out and stating “my mom is just getting the last of our things together.” Everything was fine until this most intrusive and obnoxious experience that made for an extremely stressful checkout process and that was not necessary. The front desk had a cash deposit and it wasn’t like I was going to risk losing it. I will not stay again for this experience alone, and I am a new Rewards member with Gold status! less
MGR_SSHA, General Manager at Best Western Plus Deerfield Beach Hotel & Suites, responded to this review
On behalf of the entire Best Western Plus Deerfield Beach Hotel & Suites I would like to apologize for not exceeding your expectations. We are truly sorry about the checkout experience as this is not the norm. We did not have a record for your late checkout request from my understanding of this whole situation. Regardless of that we did not in any way mean this to be a negative experience and hopefully we can see you again soon and change your perception of your experience with us.
Stay safe and healthy,