Best Western Plus Deerfield Beach Hotel & Suites

Front desk Not helpful, not polite or personable. Arrived to check in, the male with the earlobe earring at the front desk did not have a smile nor did he greet me in a friendly inviting manner, just kind of passed me off to the female associate Kamelya. She was at least a little friendly and acknowledged me. I had a travel credit that I was advised the week prior to my reservation I would be able to use towards the balance of my stay. when I got there I was told I wouldn’t be able to use it because I didn’t reserve the room via the “best western rewards member phone line”. A little ridiculous when the week prior I asked two different associates and they couldn’t inform of that major requirement. When I asked the front desk they said they couldn’t do anything about it, at this point I was hoping for someone to look into the matter and help me find a solution but the associates did not seem to care, bat an eye or even provide any assistance. I stated I would call customer service. I was advised my key card may take 3-5 seconds of holding it in from of the scanner to open the lock due to prior damage from hurricane Irma. I went back to the desk to let staff know about the unresponsive keycard/door lock. Turned out I’d be waiting almost a half hour between check in and waiting for maintenance men to come up to replace the batteries for the door lock. I had to call the restaurant I made anniversary reservations for to change to a later time. My stay was off to a bad start. The two maintenance men we quick and were the only two that seemed remorseful or caring about the hiccup. They were great and professional. less

Overall a very good experience. Very clean room. Friendly staff. Great pool area. Clean fitness center. Very nice complementary breakfast. Only downside is the traffic that you can hear because of the proximity to the highway. Although the rooms are pretty quiet, when you open the door you can hear the drone of the traffic. I guess to block it out you can imagine it being the roar of the ocean. That said it is still a great bargain in a very nice hotel. less

Very dated hotel structure. Probably Best Western and just put Plus on the Sign. Not a Plus! Rooms Old, need updating. New aice machines, Elevators, all kinds of upgrades. Bteakfast Mediocre! $ 99 + per night. I have been in much better Hotels for less! I have stayed in BW hotels in other cities that were New and well kept. This one should be torn down. Most Florida Hotels not much. This one joins the crowd! less

Very nice staff, but the hotel is very dated. The Hotel is located a little out of the way from all the attractions, and facing a very busy HWY. The hotel, overall is very dated and looks like it is not cared for very much. The bed had, hair on it and the coaches in the suite looked like they had better days. I was a little disappointed with how unclean the room was. The nightstand was really greasy as if someone eat chips and forgot to clean it. The ironing board was broken and the toilet had a bunch of caulking around it, like someone wanted to fix it but was unable to do so. The grounds around the hotel, are also not very well kept, as you see mattresses that are being put in the trash located in the parking lot. My guess is that they are working on renovations, but just not there yet. Unless you are staying for one night, I would not recommend this hotel. less

The mattress on the bed was horrible. The room was not cool enough at night which was basically the only time we were there at night to sleep because we would be gone throughout the day. The noise from the freeway wasn't as bad as I thought it would have been. I would not choose this particular location again. less