I am a BW Diamond Rewards member. I mention this only because our check in did not reflect the perks of a loyalty member. I reserved 4 rooms a few months in advance. When I arrived a little early (around 12:30pm), I was told the rooms were not ready.. Understandable, so we waited. We waited past the official check in time of 3pm and did not gain entry till 5pm. Our party watched as other travellers arrived and were lodged. This was the first real burn. The second was the condition of the room. In my room, the lamp was broken, the desk chair was broken and the lamp was broken. All the rooms have dated decor. They all could use a redo. But I learned that the management of this hotel just doesn't care. This hotel is in a great location relative to FLL airport and I suspect many use this hotel as an overnighter for travel by air. A steady clientele is guaranteed. I asked to speak to the manager and was told he wouldn't be in till Monday (We were there on a Sat). I even tried to reach out to him when I arrived home. He was "unavailable". I wrote a review on the Best Western site that generated a form response from the manager and did not even appear on TripAdvisor. Hence the separate review I'm doing now. What is the purpose of a loyalty program if they can't even honour whom they hope to keep as repeat clients? I would only recommend this hotel for its proximity - otherwise stay clear. less