Bad lighting around hotel building and parking
07/09/2016 Dee4242, Boca Raton, Florida
My sister was in town on business and needed a room for one night close to me so we could spend time together. We checked her in mid-day, put her luggage in the room and left. The room was okay for th... more
My sister was in town on business and needed a room for one night close to me so we could spend time together. We checked her in mid-day, put her luggage in the room and left. The room was okay for the night needed. At around 2 am we followed her to the hotel, and walked her to the room. There was no one at the front desk, and the area was not well lit at all. The building itself is painted that crappy dark color which makes it look even worse. I'm told the bed was comfortable, but I won't be putting any more visiting relatives in this hotel. less
Trevienne, Front Office Manager at BEST WESTERN PLUS Deerfield Beach Hotel & Suites, responded to this review
Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.
As you stated in the review the hotel was not well lit and no assistance at the front desk, we have placed attendants to be present at the front desk at all times as customer service is needed 24/7, there have also been a re- inspection of the hotel to determine where additional lighting is required.
We sincerely apologize for the experiences you had during your stay. We hope to see you again in the future and feel free to contact me directly at 954-570-8888 if I can be of any assistance.
Trevienne Barrett (Ms.T)
Front Office Manager