Best Western Plus Deerfield Beach Hotel & Suites

Stayed 06/06/2020. Piece of shi. hotel. Outdated, elevator is dangerous (dropped down), drain was clogged, ice maker was unopened. Not what you see on the pictures. Don’t pre book, book only when you see it. less

First day we checked in we found all kinds on bugs when I informed the manager he said oh well its typical at Florida and he also said I believe the hotel doesn't meet your expectations so I have to check you out today 2 the rate was 72 dollars they charged me $98.99 he said that's my rate take it or leave and there was no room service that came to the room so I will never be staying at any best western again and I ask u guys please don't stay there for your sake also when I call the customer service they tried to bribe me with 20 dollars less

I recently spent two nights at the Best Western Plus Deerfield Beach. This is an all-suite property in an industrial part of northern Broward County, approximately 5 miles from Boca Raton. I do not recommend this hotel if you do not have your own transportation or if you would mind utilizing rideshare services or ordering delivery for food. Due to the COVID19 pandemic, the hotel’s restaurant is closed, as is the swimming pool and gym. The suite was spacious and you enter to a living room that has a pullout sleeper sofa, easy chair, coffee table, end table, and chest of drawers that also houses a mini refrigerator and microwave oven. There is also a work desk and office chair plus coffee maker and large flatscreen TV in the living room. A sliding door separates the living room from the bedroom, which had two double beds, a nightstand, and a second chest of drawers plus a closet. The bathroom was situated off the bedroom and it would have been nice to be able to access the bathroom from the living room. The room had a balcony without furnishings. Again, it would have been nice to have even a small table and a couple of chairs on the balcony, albeit, it was still nice having access to the balcony. Since the restaurant was closed, a grab and go breakfast bag was provided in the lobby between the hours of 7am and 10am. Although a list of items we could expect to have in the breakfast bag was provided, but there was no fruit in the bag as promised. Although the hotel was far from being booked even near capacity, it was not easy being granted a late checkout. However upon calling and requesting a late checkout on the morning of departure, I was told we could leave at 1pm. Note that at 12:40pm, the General Manager began knocking on our door, opened it and saw me sitting there, apologized and shut the door, and yet continued to knock. Meanwhile, the front desk repeatedly called the room, despite my daughter answering and reminding the employee we had until 1pm to check out and stating “my mom is just getting the last of our things together.” Everything was fine until this most intrusive and obnoxious experience that made for an extremely stressful checkout process and that was not necessary. The front desk had a cash deposit and it wasn’t like I was going to risk losing it. I will not stay again for this experience alone, and I am a new Rewards member with Gold status! less

Dirty, smells and has bad customer service management does do anything this hotel looks like crap and any Inn is better Stop don’t do it to yourself no on site plumbers and if you call there 180 line you’ll still get nothing don’t waste money less

This hotel manager would not honor my reservation unless I paid $250 for my 8 lb. Yorkie who is a certified service dog and extremely well behaved. In spite of his I.D. verification, we were asked to leave. We had been driving from Chicago and I was exhausted when forced to go and find another hotel. Although I had stayed at this Best Western last year, the staff has changed and I will not be returning. less