Best Western Plus Deerfield Beach Hotel & Suites

Roaches in the room and the gave me another room and found bigger roaches so I had to leave and search for another Hotel with two kids after midnight. Someone called from the hotel and he said we can't control insects from coming to the rooms. less

I cannot say enough about unclean bathroooms all they need is a lil bleach spray. Rooms were very outdated and old. Bottom of pool was filthy. Breakfast was mediocre at best. Spent over $300 for 2 nights. Spend the extra $ for 3.5/4 star less

The pictures on the website make this hotel look nice. Do not be fooled. Upon entering the lobby, there was a musty smell. The bar/lounge was closed "for renovation" but there was no work going on. Buckets were seen to catch drips. This is obviously a very old hotel they tried to update but fell short. Everything painted a mustard yellow color. Room furniture old and beat up. Bathtub rusty. Bed uncomfortable. The floors looked like updated luxury vinyl (nice) and granite in bathroom (nice). The safe in the room was not usable (there was just a hole where the lock was supposed to be). Overall a musty, old, dark feeling hotel. Don't do it. less

Do Not even book this location Please! After driving 12 hours for our family vacation we were refused to check in due to debit card not having a chip even though being a best western member the debit card info is saved on my account. Manager stated this was a policy due to fraud activity which was a red flag because who wants to have there family, vehicle and personal belongings where such fraud is taking place!!!! That should be advised on the website so that someone can decide for themselves ahead of time if they want to take that risk. Then the manager advises he can swipe the card so the reservation will be cancelled and card not charged but if we could $670 in cash we could check in. Well we had been traveling and withdrawing cash during our 12 hour drive banks are closed on Saturday after 5:30 PM so we were unable to withdraw that amount of money from any ATM putting my family in a horrible position to seek another hotel on a Saturday evening in this area took over 4 hours. Our child was upset and cranky and the next day we found out that they changed our reservation without our consent and charged us $200 on the same card that supposedly could not be charged in the first place this is dishonest, in compassion and robbery best western has lost a valued set of customers for life! less

This is a budget friendly nice hotel, overall was clean, quiet , nice staff members. May need some upgrades but I found it a pleasant place to stay. Pool was nice, breakfast was good, coffee was great. Close to everyware. less