I booked this hotel room on the 2nd January to stay on the 18th May as a birthday surprise for my boyfriend. I specifically booked this hotel because of its location and advertised views of The Minster (views which it boasts on their website) I paid £140 (plus an extra £20 for parking) for one night’s stay which was on the steep side for York but felt it was worth it for the location and beautiful views.
The second I booked the room I emailed the hotel stating my reasons for booking to ensure I received a room that overlooked the Minster. I emailed them 3 times over the months including the day we were travelling to York. I even called to discuss the parking and mentioned this at the time and never was I told there would be any problems with having a room I requested.
We checked in to the hotel and were shown around the hotel and then to our room by the concierge. The room was tiny, but did the view make up for it? Err no I was looking on to the alley way. I was about to go down to reception and complain but checked my email first. 4 minutes after checking in to the hotel (whilst we were being show around by the concierge) the hotel replied to my email saying if I want a room with that type of view it’d be another £90! (I’d already paid £160!) I wasn’t happy to say the least! I was furious and felt completely robbed; it’s very coincidental that they tell me this minutes after checking in as opposed to any stage over the 5 months of correspondence!
I have to say I can’t fault the staff working at the hotel (reception and concierge), they were very friendly and courteous but I still felt conned, hence why we didn’t stay at the hotel for breakfast, dinner or drinks. I refused to give them another penny after their underhanded business techniques. In future I’ll stay at a different hotel, I’m sure I could find a poky room with ally way views at a much cheaper hotel in York city centre. less