Another good stay
09/10/2015 Jan K, Essex, United Kingdom
Whilst I love the location of this hotel, and the staff are extremely helpful, I did request on booking that myself and my travelling companion had adjacent rooms - I was told this would not be a prob... more
Whilst I love the location of this hotel, and the staff are extremely helpful, I did request on booking that myself and my travelling companion had adjacent rooms - I was told this would not be a problem. Upon arriving, I was on the third floor, my friend on the second. Whilst this was not a huge problem, I was a bit miffed that my request had been ignored. less
DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Jan K
Thank you so much for reviewing your recent stay
I do apologise that we were not able to offer adjacent rooms, whilst every effort is made to ensure that all of our guests requests are taken into consideration we can not always guarantee that requests are met, In this instance due to several long stay bookings we were unable to allocate rooms next to each other and for this I am sorry. Your request was noted but we were unable to offer this and I do hope this was not too much of an inconvenience.
As a returning customer I do thank you for your kind comments regarding our staff and we will try our utmost to honour any future requests.