Olde World Charm
27/08/2015 ReunionTravelers, Rochester, New York
I loved this hotel for so many reasons, location, views, staff, eveything was excellent. It was not perfect, but many of the imperfections are a part of the charm. The main view from the hotel is th... more
I loved this hotel for so many reasons, location, views, staff, eveything was excellent. It was not perfect, but many of the imperfections are a part of the charm. The main view from the hotel is the stunning Ministry across the street. You also are right there with the old walls and very close to City Center. It was also a pleasant walk from Train station even carrying my luggage.
The staff were fabulous - so helpful and courteous and always chatty about upcoming events and things to do. Even bringing room service up or cleaning the room - everyone seemed so helpful and nice - it was such a positive change from some US hotels.
The only issues I had related to the age of the hotel - although it is very well maintained - certain things like a shower - were more recent additions and really were cramped and tight. There was no Air Conditioning - so we had the windows open, but the old style double hung windows had no screens - so you would return to your room and there would be 3-5 flies just buzzing around. Additionally as a typical European city - the area around the hotel is tight and the view out of the back overlooked a back garbage dump on the neighboring property, but even that could not pull me away from the happy place the staff and the rest of the hotel offered. less
DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Thank you for reviewing your recent stay with us.
I must admit I have read over your review a few times and admire your interpretation of the hotel. We are a city centre location hotel in a grade 2 listed building, this can come with complications but we offer well maintained rooms with great amenities and the relationship between staff members and our guests is the best I have experienced in hotels and is such an attractive quality of the hotel which sets us apart from so many others. It is really pleasing to hear that your stay was so enjoyable and thank you for choosing to stay at the Dean Court Hotel