Great location, great staff
22/04/2016 MrandMrsMWarwick, Warwick
I took my mum to Dean Court for two nights to celebrate her 80th birthday. As other reviews mention, the location is brilliant. We enjoyed an excellent breakfast in very pleasant surroundings while ... more
I took my mum to Dean Court for two nights to celebrate her 80th birthday. As other reviews mention, the location is brilliant. We enjoyed an excellent breakfast in very pleasant surroundings while gazing at York Minster. We could wander into York and pop back to the hotel for a rest before another outing, and we enjoyed excellent meals out at Bennett's and Cafe Concerto, which are on the doorstep. The staff couldn't be faulted. Frank the porter was very friendly and helpful, as were the ladies on reception, the waiters at breakfast and the lovely lady from Stirling who cleaned our rooms. When we wanted fresh milk we got two lots very promptly, and having fridges in the rooms was appreciated. A very nice touch was the birthday card and box of fudge for mum's birthday. The only reason for four stars rather than five would be the need for some improvements to the rooms. We were pleased to be given two single rooms quite close together (12 & 16) which were easily accessible by lift. The rooms were spotlessly clean and the beds were comfortable but the decor is rather tired (not the bathrooms which have been upgraded - 12 with bath and shower over and 16 with walk-in shower). We note there is an ongoing refurbishment programme so in fact this may be addressed shortly. As others have said the rooms are quite warm (though the radiators weren't on) and just outside room 16 there is a rather noisy extractor fan, presumably from the kitchen below. It doesn't get turned off till nearly midnight and is on again from about 6.30 am and this room (unlike room 12) does not have a secondary glazing panel, which would have helped to reduce the noise, so if you need quiet before midnight then this wouldn't be the room for you. This said, we very much enjoyed our stay and would certainly use the hotel again. less
DeanCourt, Manager at BEST WESTERN PLUS Dean Court Hotel, responded to this review
Dear Mr and MrsMWarwick
Thank you for taking the time to leave a review after your recent visit, I am pleased to hear that you and your mum had an enjoyable stay with us. Your kind comments regarding our staff have been well received. There is as you have said a refurbishment programme in place and our general manager since his arrival has developed a plan which will see all areas developed albeit in order to keep guest disturbances to a minimum this is an ongoing project. I must apologise for the fan outside of one of the rooms, this is from an extraction fan and is normally off by 10pm If you are to stay again in these particular rooms and find that this is on beyond this time then please let our team know and we will address this.
On behalf of all the hotel we hope that your mother had a fantastic birthday and you both had an enjoyable stay.
Deputy General Manager