Pet Friendly, Good staff, needs updating
07/10/2019 RRRice, Chapel Hill, North Carolina
For a "value" hotel, I'm not looking for or expecting a 4-star room, but this one can do much better. We were traveling/moving and needed a place that was pet friendly, clean, and along the route. I... more
For a "value" hotel, I'm not looking for or expecting a 4-star room, but this one can do much better. We were traveling/moving and needed a place that was pet friendly, clean, and along the route. I've stayed at other Best Westerns recently and was impressed with some of their updates--this one needs it!
Rooms need updated furniture and definitely new carpet needed in all areas (including hallways). Bathrooms very much need updating--and at least recaulked.
I give it two starts instead of one because of the staff and breakfast. For a value hotel, the breakfast was very good, with a nice selection. Staff at the front desk was very friendly (on the phone, when trying to find a pet-friendly place along the route, and when we arrived very late in the evening). Breakfast staff was very friendly and attentive to the food at the buffet and cleaning the tables.
Best Western--update this hotel! less
Karyn080105, General Manager at Best Western Plus Dayton South, responded to this review
Our dear valued guest,
Dear Wulf Quester,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 937-291-0284.
Best Western Plus Dayton South