Not up to Best Western Plus Par
02/07/2019 Christel H, Reno area
We stayed at this hotel recently while visiting family in the area. While amenities and service were not horrible, they were also not good. We originally tried to make some excuses for the lack of g... more
We stayed at this hotel recently while visiting family in the area. While amenities and service were not horrible, they were also not good. We originally tried to make some excuses for the lack of great service because a nearby area had recently suffered some tornadoes and many very large utility trucks and their operators were staying at this hotel at the same time. Emergency circumstances, of course. That would explain the extra noise very early in the morning (the workers had to leave early and some returned late), and it would explain running out of certain foods for the breakfast buffet for all the other hotel guests. However it would not necessarily explain why our bed linens were not changed at all one day, why the carpets in the hallways were always very muddy, why the hotel did not get their pool inspected early enough to have the pool open (we purposely chose this location for the pool), or why many of the rooms doors scraped at the bottom whenever the occupant entered or left their room. Not a fun stay. less