Hotel common areas smelled of smoke. No towels or washcloths in room. When we informed the front desk, they said they only had one towel and one washcloth, so my family had to share. Note other revie... more
Hotel common areas smelled of smoke. No towels or washcloths in room. When we informed the front desk, they said they only had one towel and one washcloth, so my family had to share. Note other reviews; both of these complaints are common at this establishment.
Then the worst: two full weeks after checking out, they charged my credit card $250 for allegedly smoking in a non-smoking room, which absolutely DID NOT HAPPEN! Management refused to communicate with us on this matter, and refused to substantiate their claims with any evidence, even unwilling to share their own internal reporting forms with us. They only replied briefly by email after I contacted Best Western corporate offices and even then, they did not address my concerns in any way, but deflected my inquiry. They ignored repeated requests to resolve the issue from the Dayton Better Business Bureau; you can review their evaluation on the BBB Dayton website.
Do not stay in this hotel unless you want them to steal from you. less