Rooms not clean
17/04/2018 JR2345, Youngstown, Ohio
We were so disgusted and disappointed with your location that we left and went somewhere else.
We arrived shortly after 3:00pm to check-in as we had an engagement at 4:30. We were given a room on the... more
We were so disgusted and disappointed with your location that we left and went somewhere else.
We arrived shortly after 3:00pm to check-in as we had an engagement at 4:30. We were given a room on the first floor and we took our luggage to it. As soon as we walked in, the tile entry way was filthy with debris and spilled coffee. My wife went and got a woman who told her she was the manager to come and look at it.
The manager said that she'd get us a fresh room and asked us to wait in the lobby while she worked it out.We told her that we were in a bit of a time crunch and she promised to get us taken care of.
We waited over 10 minutes and she came back and took us personally to the new room. She said she personally inspected the floor and assured us it was clean. She remarked to us that the hotel was old and things weren't as sparkly as when it was new. We agreed that the floor was clean and the manager left to get us the room keys.
While she was gone, my wife put her hand down on the counter area where the coffee maker was sitting. She felt something and lifted her hand. It was covered in coffee grounds and sugar and who knows what else. The entire counter was filthy. The counter was a dark color and you couldn't see the stuff on it.
When the manager came back with the keys, we asked her to touch the counter. She also pulled up her hand covered in stuff. All she said was "oh...". We immediately told her that we were disgusted and that we wanted our money back, we were leaving. She processed our reservation out and said that we wouldn't be charged.
The first room obviously wasn't cleaned. The second room obviously wasn't cleaned. I believe that the manager washed the entry floor herself before taking us to the room. If the floors aren't cleaned and the counters weren't wiped down then what else wasn't done? Did they change the sheets? Did they bring in clean towels? Did they do anything?
The thought of staying in that hotel makes me cringe even days later as I'm writing this. Then we had the added inconvenience of being in an area strange to us and trying to find another place to stay when there was apparently a huge school tournament in town for something. We were late for our 4:30 appointment. It was a horrible experience for us. less
Terri W, General Manager at Best Western Plus Dayton South, responded to this review
Dear JR2345,
Thank you for taking the time to leave us a review. Our entire team at Best Western Plus Dayton South apologizes for not not meeting your expectations. Our goal is always to exceed expectations and in your case, we obviously did not come close. I am the general manager and I was away for the week on business when you came in but was informed via phone and then again when I returned. There is no excuse I can offer. Yes, we were extremely busy, trying to get rooms finished in a quick and efficient manner, but obviously things were rushed too much. Since my return we have implemented retraining. I apologize again. If there is anything I can do in the future, please do not hesitate to call. 1-937-291-0284