We stayed at this hotel for a total of only a few hours. We checked in late in the afternoon to find the power was out, and only a few things were being powered by the generator. We went out for suppe... more
We stayed at this hotel for a total of only a few hours. We checked in late in the afternoon to find the power was out, and only a few things were being powered by the generator. We went out for supper hoping that the power issues would be solved by the time we came back later that evening.
Upon our return, the whole hotel was without power. Staff advised us that they would book us at another hotel free of charge for the night. Power was not to be restored until at least the next day.
We had chosen this hotel due to our kids really wanting to go to the pool there. The staff were very understanding and let us keep our scheduled times to use the pool (due to COVID) even though we were no longer going to be staying there.
It was unfortunate the power interruption happened but it was not the fault of the staff. They were great to deal with and did everything they could to help us out. This will be our first choice when we stay in the area again. less
Ron Miller, General Manager at Best Western Plus Dartmouth Hotel & Suites, responded to this review
We are so sorry that you had to go through this experience with us. It turns out that it was a surge from outside the building that affected our transformer. There was no fixing it that day especially on a Sunday Evening. The next day we were up and running with the help of NS Power and the great Team at Lakeside Electrical.
Thank you so much for being so understanding and we are so happy that we could accommodate you for the night in a different hotel. We hope to see you and your family back again soon.