Gorgeous location. Disappointing hotel.
Lovely ocean view, and the exterior areas are pretty. Fountains, courtyards and lush foliage. We had a nice balcony overlooking the surf.
However, these pluses do not outweigh the minuses. There are, after all, other beach hotels within this price range. I know. I saw them.
When one books a hotel stay, the price is presumed to include certain basic amenities that we all require, such as cleanliness, room temperature controls that work and drains that drain.
We didn’t get all that. The heater didn’t work, and only a thin blanket covered the bed. My bathrobe and coat became makeshift blankets, inadequate at best.
The stopper in the bathroom sink was broken so the water would not drain, so we had to wedge a plastic stirring stick into the hole to keep it open.
The room was dingy.
The pillows were very hard and thick. The clock radio’s face blazed the wrong time, but neither of us could figure out how to set it. We may not be the brightest people in the world, but we have never been stumped by a clock radio. Until now.
Although not a major issue, it was surprising in this era of pervasive electronic device addiction to find that there were no charging ports (Okay. To be fair, there was a 30-pin charging dock in the clock radio, so if we had an iPad 2 or an iPhone 3G we would have nothing to complain about.)
There is no heater in the bathroom. There was no courtesy plastic laundry bag in the closet.
The bathroom is narrow. The toilet is centered between the wall and bathtub in a space 31.5” wide from wall to tub with door closed; with the door open the space is only 26.75”. The TP holder is mounted on the wall next to the toilet, not higher up, not forward. From core to seat the space is a mere 4.5”. I suppose that the reason for affixing this unit under your elbow was that Best Western hospitality geniuses thoughtfully considered your every need and kindly provided a soft armrest.
We informed the management about the heater, pillows and bathroom drain plug the next morning. I was informed that these pillows are signature Best Western pillows, two of each kind, and no soft pillows were available. I said, “thank you,” to which the clerk replied, “no problem.”
We asked our housekeeper for more blankets, which we received. Nothing was done about the clock, which was happily continuing to display the wrong time all day and night.
The heater was not repaired, nor was the drain, which still had its little red stick in place when we returned the next evening.
Because of the problems, I suggested upon check-out that a price adjustment might be in order. This made the “no problem” clerk bristle and become confrontational. She refused to look at the pictures, would not listen to my answering that we had, in fact, reported these problems, and became so hostile that I simply said a curt “thank you” and left.
Dana Point is a true beauty. Don’t let this hotel detract from your perfect getaway. less