30/09/2018 ssbrowne, Houston, Texas
This was the first time we have been dissatisfied with a Best Western. Our key stopped working TWICE. We were told if it touches a credit card or your body if you have high iron, they don’t work. REAL... more
This was the first time we have been dissatisfied with a Best Western. Our key stopped working TWICE. We were told if it touches a credit card or your body if you have high iron, they don’t work. REALLY? The exterior doors may or may not let you in. This is a serious safety issue. The room smelled terrible. No amount of rubbing alcohol, Febreeze, or air freshener helped. The room had ants and the room was so humid, we were sticky. The staff was nice and the buffet was lovely. less
AdamM4381, Manager at Best Western Plus Dallas Hotel & Conference Center, responded to this review
Thank you for writing a review of your stay. We are truly sorry to hear you found your stay to be disappointing. We strive to provide all of our guests with an exceptional experience when they stay with us. We apologize that we did not. We would like it very much if you would reach out to us directly so that we can determine what room you stayed in. This way, we can follow up with our housekeeping team about the room odor and have our pest control service provider come out and service the room. It is unfortunate that you had problems with your room key not working. I have spoken with the team member you spoke with about the key issues and addressed their comment. We hope you will stay with us again and give us the chance to provide you an exceptional experience in the future.