Poor security ruined our stay
16/06/2017 dlekquilts, Dallas, Texas
My car was vandalized in the parking lot (window broken - $360 in damages). The staff was rude and said they were not responsible. I filed a police report and the officer said this happens a lot here.... more
My car was vandalized in the parking lot (window broken - $360 in damages). The staff was rude and said they were not responsible. I filed a police report and the officer said this happens a lot here.
Sad because the rooms are clean and comfortable. less
John H, General Manager at Best Western Plus Dallas Hotel & Conference Center, responded to this review
Thank you for your feedback, your comments are important to us.
I am very sorry about the vandalizing of your vehicle, unfortunately, there are very bad people in the world. However, please do not think that we here at the Best Western Plus Dallas Hotel & Conference Center do not care about what happens to you. We take the matter very seriously, fill out the needed report in case the local authorities request it from us, yes we have security, yes we have camera inside and outside the hotel - however, the cameras can not catch every corner, every dark place, every inch of the area. As policy we do offer to contact the police on your behalf - if the offer is declined - there is not much else we can do. Just like any other hotel - there are signs, and on the registration card - it advises to make sure there are no items left on the seats of your vehicle, and that each person is responsible for their vehicles.
Regards,
Hotel Management