Best Western Plus Dallas Hotel & Conference Center

Staff was nice, room was clean. No sheets on sleeper sofa, not enough towels for 5 guest, phone did not work, breakfast under par, elevator and halway smelled like oil, and hookers walking in front at night. Overall good value and I would give it another try, but the management needs to fix. less

Stayed multiple nights in early May. We've stayed at this hotel once or twice a year for several years when we needed to visit medical specialists in the area. I've never had any complaints about this hotel, even during our March stay. But our most recent stay was.....different. First, let me say that every staff member we encountered was very kind, friendly and professional. From housekeeping, to maintenance to the front desk. We stayed 3 nights. Our card keys quit working every day, so we had to go to the desk to get them activated again. There was always someone else at the desk getting theirs activated as well. An inconvenience, but not a big deal. After the first night, we realized our A/C was not working correctly. I followed the instructions and it would cool the room, then it would shut off and would never come back on to keep the room at the temperature we set. This made the room stuffy, warm, uncomfortable and musty-smelling. The next day my husband asked for maintenance to fix it. Someone came to the room and did something to jury-rig it. He was very nice and worked quickly to fix it. It didn't seem like it was a permanent fix, but it worked most of the rest of our stay. What happened to the hair-dryers that used to be in the rooms? Also, housekeeping needs to check that the remotes have batteries. Apparently the previous visitor(s) took them! We didn't eat breakfast at the hotel this trip due to early morning appointments. But we did back in March and it was very good. The staff was fantastic and made sure we had enough to eat. The room and hotel were clean and looked nice. But there were people loitering (not just out for a smoke)in the parking lot at all hours (we left one morning before 6a and got back late one night). Always seemed like there were multiple people hanging out there with backpacks on. We had our child with us and it felt pretty sketchy. I haven't experienced it on prior stays. My husband went down to the car the last night of our stay and a man was going around our vehicle, peering in the windows. I was glad the car was still there when we came down the next morning to leave. I don't know what the hotel can do about that other than have some security/patrol service go through the parking area frequently. I booked through the Best Western website, yet my card was charged for our entire stay at 5:30a the day we checked in. Which meant I couldn't use the Best Western gift card I'd earned. The new lady at the desk said she's seen that happen when people use Priceline, Expedia, etc but I did not use any of those travel websites. I also never received a final statement (got a high level one when I booked) with the breakdown of charges by night. So I think something wasn't processed correctly. I'm a member of Best Western Rewards and, even though I had my rewards # on my reservation and was greeted as a rewards member, I didn't get my points. Again, I think it's related to how it was processed. It took 2-3 e-mails to get the Rewards group to add my points to my account. Overall, this was an extremely weird stay and unusual for this location. The stay just had a weird vibe. Hopefully it was a one time thing because, as I've said, the staff was great to us and we've enjoyed this hotel a lot through the years. less

Horrid stay. People were sneaking in some of the doors and there are no cameras outside for safety of guests. Some of the bedding we were given was bloodstained. The remote was barely functional, the internet was spotty, there was a limited supply of towels, the carpets never seem to get vacuumed, and the key cards always stopped working. The pool was closed for the majority of our stay and the a.c. kept cutting off. The women at the front desk were nice but the older gentleman is unpleasant. He was completely unhelpful and didn't care to listen to me. I had to go to the desk almost every single day due to them charging me the daily rate when I'd already paid in full with a third party. less

First...let me shout out to the "Complainers" about this Hotel .Let's start to those who wake up complaining probably about the sun rising. Tell me a name of a Hotel where you can have a decent breakfast not just a "Brown Bag Grab & Go". I see a lot of "Complainers" about that. Getting to my real point. Here to "The Petty Complainers" who hate the sun rising in the morning probably. These whoever they are aggravated about what's going on. All Hotels have rules with what's going on and to take their time to "Complain" about petty is so childish. So DON'T listen to negative people. This Hotel is clean...rooms are fresh when you walk in, not like a lot of other Hotel chains where you walk into an ash tray. The Housekeepers are very friendly and cordial. The front desk is hospitality. Kelon is the best. When we checked in..it was easy and smooth. I rarely write Reviews (unless it deserves a No Star) and being retired my wife and I travel throughout the USA but this Hotel is comfortable all around. The employees serving Breakfast are the best. You get a menu of what you like to order and they serve you like it's supposed to be, with a smile. To everyone they deserve TIPS,(They have a Tip Jar as you enter). Treat them good no whatever the amount you decide to leave. Act like you were in their shoes peopleJust be nice in a nice Hotel. Free parking here with lots of space if you have an oversized vehicle. Trust me, being a Jersey guy..if you're in this area go here 635 & Coit. There are other Hotels in the area (frequenting there before) but this Hotel is the BEST. I do my business on my Computer in the Lobby area..and it's the BEST ...With the Music..on Sirious XM....The GM is a great DJ....LOL, Such a nice GM.He will assist you on your preference of eating out too. Trust me...as a Jersey Guy where we don't BS . This is the place to go... Don't hesitate. less

My family and I, total 3 adults and 3 children, were issued a voucher for two rooms to this hotel when our flight was cancelled. Upon arrival, I was told that the hotel did not take the voucher, and that it looked fraudulent. The voucher was a standard one from the airline, printed on an airline ticket with all necessary information. Frustrated, I asked the attendant to call her manager while we waited. It was 12:30am and about 30 minutes from the airport, my kids were falling asleep on the lobby floor. About 30 minutes later she said her manager says that they don't take the voucher. Desperate, I used my credit card and offered to pay. I was then only issued 1 room with 2 double beds for 6 people. She refused to book a second room stating they were full. On our way to the room we passed 8 rooms with the cleanliness seal unbroken, indicating that they were not occupied. The hallway of the nonsmoking floor reeked of marijuana. Our room smelled of urine, the fridge smelled like death. The only curtains in the room were sheer and there was a McDonalds on the other side of the parking lot with a brightly lit sign on all night. As we were only allowed one room, I slept in one bed with my 1 year old and 7 year old. My husband slept in the other with my 9 year old, and my 69 year old mother volunteered to sleep in a chair even though I offered a part of the bed. I have never in my life had such a terrible experience at a hotel, and if I was not stranded I would never had stayed. I wish I has packed my family up and found somewhere else, but my credit card had been charged by the time I realized that things were going to get worse. At 6 am we were up and out of there as fast as we could, I can't believe that a place could be so terrible that we could barely stand it there 6 hours. less