Best Western Plus Dallas Hotel & Conference Center

It was a disaster. My car was broken into, everything taken, and I did not receive help with the process nor would they review footage with me to see if a tenant that was staying there did it. I could have been compensated, directed to the police, or help from staff. I was parked in the very front. less

I’m a Bestwestern platinum member and this is the worst! I’ve been from Colorado, Las Vegas , California to Texas . My first complaint was before I made my hour drive to the hotel I called ahead and asked if they had an early check-in available and tell them what time I would be arriving and they said it was fine of course when I arrive they didn’t have any rooms available I had to wait for them to be clean. Then at breakfast Their servers are rude all I wanted was a coffee and she kept telling me to sit down and there was nobody else there so I had to sit down and wait at a table for 10 minutes for a coffee. & my second morning The breakfast lobby was a little more crowded so I wanted to take my breakfast to my room especially because of the COVID-19 pandemic it was safer so I have my plate in my hand and I’m on my way to my room in the server a guy this morning stopped me and told me I had to stay there to eat that is just absurd with the risk of COVID-19. And then the morning of my check out at 10 AM I get knocks on the door I know it’s housekeeping so I ignored and continue my shower they continue to knock knock knock so I Had to get out of my shower & I see that it’s the hotel staff so I called the front desk and ask why they’re knocking at my door so early & she states check out is 11 when my reservation that I have a copy of clearly says check out is at noon. I hate a dirty bathroom or you can tell they do not wipe all the toilet paper roll holder or the handles on the bathroom sink less

Staffing is extremely rude. For price it is in a bad area of dallas. 10/10 would NOT recommend. Would be much better to drive just 15min further to a better part of town for that price. Parking is horrible. There's much more, but the absolute horrible staffing ruined this hotel. less

Check in was easy. Room was ok. AC didn’t work worth a crap. Fridge didn’t work. Ruined the leftovers we put in there. There was a huge gap at the bottom of our door. Might be the reason the room never got cold. Super noisy. Good luck finding the ice machine. I asked and was told it was on the second floor. Walked every inch of the second floor and never found it. No coffee maker. I alerted front desk as I didn’t want to be charged when it “came up missing” and she said she knew there wasn’t one. Never asked if we wanted one. Bartender was super nice. We sat by the pool and had drinks. A rogue storm came through and none of the staff bothered to secure the umbrellas. One by one they came flying at us like missiles. It was funny but also scary. less

Area of hotel was pretty raunchy, should be less expensive for rooms due to the area, beds sleep horrible, no comforters as well on beds, smell in hotel was terrible but staff was very nice and helpful but not very knowledgeable about certain issues. I wouldn't stay at this location again. less