Still a Great Value
16/03/2019 203beverlyd, Oklahoma
Almost everything about this hotel is great--check-in is easy and pleasant. Rooms and public spaces are clean. Breakfast offers eggs, a breakfast meat, potatoes, grits, sausage gravy, biscuits, waff... more
Almost everything about this hotel is great--check-in is easy and pleasant. Rooms and public spaces are clean. Breakfast offers eggs, a breakfast meat, potatoes, grits, sausage gravy, biscuits, waffles as well as an assortment of breads, rolls, muffins, and cereals--coffee, juice, and milk.
We had to wait to get into our room (a first) for our experience at this hotel and housekeeping skipped cleaning our room the second night--also a first. We were given dinner coupons and extra hotel points for our inconvenience. I still think this property is a fantastic value. The rating I gave excludes the experience we had with the readiness of our rooms since I think that was an exception to our overall past experiences. We have stayed at this hotel several times in the past and will continue to stay there when we need a Dallas hotel. Ask for an inside room. This time our room faced the freeway and we definitely had traffic noise. That's the reason for the lower rating on sleep quality. less
AdamM4381, Manager at Best Western Plus Dallas Hotel & Conference Center, responded to this review
Thank you for taking the time to write a review of your stay. We are sorry that your room was not ready when you came to check in and that you had to wait and that your room was not cleaned on the second night. We are reviewing with our housekeeping team to see what happened and see what we can do to keep it from happening in the future. We strive to provide all of our guests with an exceptional experience when they stay with us. We hope to see you again.