Disappointing property but clerk and breakfast were both great
11/04/2018 cyclerama, Sandy, Oregon
After traveling a long time, it's disappointing to arrive at a property with people hanging outside smoking in the dark. Felt unsafe and wasn't sure if my car was safe. The clerk, however, was very ... more
After traveling a long time, it's disappointing to arrive at a property with people hanging outside smoking in the dark. Felt unsafe and wasn't sure if my car was safe. The clerk, however, was very helpful. His name is Preston. I appreciate his service. The lobby décor was nice, but it was also too dark, so didn't feel welcoming. The rooms are done in all brown and have inadequate lighting. Needs update. The rooms overlook a storage area and a busy freeway. Very noisy. Bathroom is so small you can barely turn around (hard to get out of tub without stepping on toilet.) Bathroom tile so old it appeared dirty, as did the walls in the shower. The water pressure was poor, maybe because of the high floor. My key card went on the blink every two days so I had to go back to the desk several times to get it re-keyed. (They never offered to bring me one, but I did get the maid to let me in once.) I didn't try the dinner as it was never timed well for me. The breakfast, however, was excellent. Many choices and the biscuits, eggs, and salsa were all very good. I can't recommend this property, but with a few updates and some security, it could be an option. less
Kalina D, Manager at Best Western Plus Dallas Hotel & Conference Center, responded to this review
I an happy you enjoyed the breakfast and our staff, I will let Preston know about your comments. Every review helps us better out hotel so I thank you for taking the time to give a review, We hope you will give us another chance in the future!