Very Rude staff, the woman answering the phone this morning . Dirty , low budget .
I’m a Bestwestern platinum member and this is the worst! I’ve been from Colorado, Las Vegas , California to Texas . My first complaint was before I made my hour drive to the hotel I called ahead and a... more
I’m a Bestwestern platinum member and this is the worst! I’ve been from Colorado, Las Vegas , California to Texas . My first complaint was before I made my hour drive to the hotel I called ahead and asked if they had an early check-in available and tell them what time I would be arriving and they said it was fine of course when I arrive they didn’t have any rooms available I had to wait for them to be clean. Then at breakfast Their servers are rude all I wanted was a coffee and she kept telling me to sit down and there was nobody else there so I had to sit down and wait at a table for 10 minutes for a coffee. & my second morning The breakfast lobby was a little more crowded so I wanted to take my breakfast to my room especially because of the COVID-19 pandemic it was safer so I have my plate in my hand and I’m on my way to my room in the server a guy this morning stopped me and told me I had to stay there to eat that is just absurd with the risk of COVID-19. And then the morning of my check out at 10 AM I get knocks on the door I know it’s housekeeping so I ignored and continue my shower they continue to knock knock knock so I Had to get out of my shower & I see that it’s the hotel staff so I called the front desk and ask why they’re knocking at my door so early & she states check out is 11 when my reservation that I have a copy of clearly says check out is at noon. I hate a dirty bathroom or you can tell they do not wipe all the toilet paper roll holder or the handles on the bathroom sink less