Road noise let's the property down!
30/10/2019 Lynda M,
Just returned from a group visit to Texas and Oklahoma. The group stayed at this property at both the beginning and the end of our stay. The hotel is under new management, so I am hopeful that the "hi... more
Just returned from a group visit to Texas and Oklahoma. The group stayed at this property at both the beginning and the end of our stay. The hotel is under new management, so I am hopeful that the "hiccups" at check in will be sorted out. The hotel location is ok for the Airport, Deep Ellum and Downtown Dallas. Rooms are tired but clean. Good (fairly expensive) bar at the property. Good Breakfast. However, on our first stay our group had roooms which faced the freeway, and many complained about the traffic noise. I asked for quiet rooms for our return visit. However, on our return, our rooms were not allocated, and several rooms were again allocated facing the motorway - which was both annoying and disapointing. If you are looking for a good night's sleep, either ask for a quiet room at check in or avoid it. less
AdamM4381, General Manager at Best Western Plus Dallas Hotel & Conference Center, responded to this review
Thank you for taking the time to write a review of your stay. Yes, we have recently switch systems and are currently working out a few issues. We are sorry that you had to experience them during your stay and we are working very closely with our new service to identify and correct these issues. We are sorry to hear that members of your group found some of there rooms to be noise. We are looking into this as this is a complaint we truly rarely receive.