Best Western Plus Cushing Inn & Suites

My review starts before my stay. Due to unplanned event, I had to increase my stay from 2 days to 4 days. When I called ahead to let them know, they said it would not be a problem, added the other 2 days, but would not give me a discount for staying more days. First , the hotel was located in a prime location for visiting my family in Cushing, our beds were comfortable, and the water pressure was acceptable (but not great). I arrived at the hotel & there's a sign masks are required due to COVID-no problem, I was wearing one. No staff wearing mask. At front desk, I asked the lady(no name badge) if I could check in early (1 instead of 3). She said ok, but seemed aggravated that I interrupted her. We went up to the room. The cleaning staff had their carts blocking the hallway because they were cleaning rooms. I had to move the carts to get to the room. Entered room & used towels under the sink & beds not made. Went back to front desk, I asked if we could get another room or if I needed to just wait until 3:00 to check in. She said she would give us another room and no apology. After several minutes of waiting for her to find a room she finally wrote something down on a notebook and put us in a room on the first floor. She went with us to ensure it was clean. We cleaned up & bathroom sink wasn't draining. We were going out, so I reported the sink to the lady at front desk and she said she would have someone fix it. Returned later that evening, she said she fixed it. We went to the room and sink not fixed and we were only 1 wash cloth. I fixed the sink and went to the front desk to ask for another wash cloth. She proceeded to tell me that she used it to clean after she fixed the sink. If she knew she used it, then why did she not replace it? The 2nd day, breakfast was limited due to COVID but a few hot choices. On return that night, room was not cleaned. I went to the front desk to get some towels and asked why, the staff pointed to small print on a paper at the desk that said I had to put in an order to have the room clean due to COVID. I understood, but why was that not posted in the room or pointed out at arrival? Did I mention no one was wearing masks? I feel my stay was not worth $136/night I was charged. Hotel was not full. At checkout, I mentioned the problems to the man at desk. He said he would let the manager know and maybe they could do something--5 days later and still no word from the manager. less

Toilet was dirty, so room obviously wasn't sanitized. Reception (both check-in and check-out) and breakfast area employees did not wear masks. Location is way off highway. There were no black-out curtains. This hotel fell far short of what I have come to expect and have experienced from Best Western. less

Very good location, right on Main st, and the main east west highway. Very clean, safe and friendly place. Had a very nice clean room, not over stuffed, just right to get around in. Very nice breakfast, good variety of items. less

Most of the time when I stay here the only issue I have is whether or not the room will be cold enough or if there is a lot of people staying and the noise level. This time it was the cleanliness and noise that got me. This wasn’t the normal for this hotel in my opinion but the noise level was over what it normally is for being a hotel where a lot of oil field workers stay. Most of them were very loud until 10-11pm. Which is aggravating when you have to be up at 5am for work. less

This is the only place that’s decent to stay in Cushing Oklahoma period. The motel on the east end of town was good when it opened but has summarily gone downhill over the years. This BW is clean, friendly staff overall, accommodating, and comfortable. It can be a little pricey for the area because it stays fairly booked due to oil industry. Closest others are at least 15 miles away. less