My review starts before my stay. Due to unplanned event, I had to increase my stay from 2 days to 4 days. When I called ahead to let them know, they said it would not be a problem, added the other 2... more
My review starts before my stay. Due to unplanned event, I had to increase my stay from 2 days to 4 days. When I called ahead to let them know, they said it would not be a problem, added the other 2 days, but would not give me a discount for staying more days.
First , the hotel was located in a prime location for visiting my family in Cushing, our beds were comfortable, and the water pressure was acceptable (but not great).
I arrived at the hotel & there's a sign masks are required due to COVID-no problem, I was wearing one. No staff wearing mask. At front desk, I asked the lady(no name badge) if I could check in early (1 instead of 3). She said ok, but seemed aggravated that I interrupted her. We went up to the room. The cleaning staff had their carts blocking the hallway because they were cleaning rooms. I had to move the carts to get to the room. Entered room & used towels under the sink & beds not made. Went back to front desk, I asked if we could get another room or if I needed to just wait until 3:00 to check in. She said she would give us another room and no apology. After several minutes of waiting for her to find a room she finally wrote something down on a notebook and put us in a room on the first floor. She went with us to ensure it was clean.
We cleaned up & bathroom sink wasn't draining. We were going out, so I reported the sink to the lady at front desk and she said she would have someone fix it. Returned later that evening, she said she fixed it. We went to the room and sink not fixed and we were only 1 wash cloth. I fixed the sink and went to the front desk to ask for another wash cloth. She proceeded to tell me that she used it to clean after she fixed the sink. If she knew she used it, then why did she not replace it?
The 2nd day, breakfast was limited due to COVID but a few hot choices. On return that night, room was not cleaned. I went to the front desk to get some towels and asked why, the staff pointed to small print on a paper at the desk that said I had to put in an order to have the room clean due to COVID. I understood, but why was that not posted in the room or pointed out at arrival? Did I mention no one was wearing masks?
I feel my stay was not worth $136/night I was charged. Hotel was not full. At checkout, I mentioned the problems to the man at desk. He said he would let the manager know and maybe they could do something--5 days later and still no word from the manager. less