31/05/2018 Ian H, Langley, Canada
The hotel is not easy to get into from the highway and the rooms are in need of major work, the air conditioner did not work , the bathroom sink was blocked anfd the shower fixture was falling apart.T... more
The hotel is not easy to get into from the highway and the rooms are in need of major work, the air conditioner did not work , the bathroom sink was blocked anfd the shower fixture was falling apart.The door to the room had a gap so you could see into the hallway The door leading into the hotel hallway from outside had no security feature at all. less
Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Greetings "Ian H", and thank you for taking the time by providing this important feedback. I will definitely look into this right away and review with our Housekeeping and Maintenance Managers. Usually we receive positive comments regarding the "working condition" of the important guest room features but I apologize if this was not the case with your night here. Please accept my apologies, and we always like to remind guests if there are ever any problems with something in the room to please notify us and we can fix it or offer a different room type. Thank you for staying with us, we greatly appreciate your business and wish you safe travels.
Kent S., GM