I review online extensively before any trip to avoid potential problems and picked this hotel out of several in this area. It is a small town and so limited in type of accommodation. Hotel looks decently kept, staff at desk personable. Asked for top floor which was given so people not walking overhead. My son complained of noise in hallway, you could see open spaces around doors in hallway so not sure what they could do about that to improve. Husband thought toilet seat did not look clean, so wiped it with disinfecting wipe. There is a glass shelf above toilet that was not cleaned, toilet paper almost out, had to ask for another roll. Furnishings a bit dark, lots of brown used. Mattress pretty hard, son was not comfortable. Stayed two nights, no extra washcloths supplied second day. Unfortunately had to wash a small batch of clothes, no dollar changer or detergent available. My husband had to go to two places outside hotel to get detergent and change for washer and dryer. Super thin comforter on bed, had to ask for another blanket (one is supplied in two queen bed room). Tried to get breakfast at 8:30am on a Monday morning, no longer available, although they would make you an omelet on weekend in take and go box. Most of hotel customers did not wear face masks in lobby although staff did. Do not bring up these points to be nasty, but to improve your customer service! less
Tina M, General Manager at Best Western Plus Crawfordsville Hotel, responded to this review
Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback is certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We look forward to showing you how we have learned from your experience.