Christmas pudding run.
06/12/2018 marionn799, Cleckheaton, United Kingdom
When we arrived at the graiglands hotel, we where greeted by a lovely lady on reception. Who dealt with us in a friendly and professional manner. Noticed the new lift that had been installed but not q... more
When we arrived at the graiglands hotel, we where greeted by a lovely lady on reception. Who dealt with us in a friendly and professional manner. Noticed the new lift that had been installed but not quite finished off. It must be difficult to get things done when busy with patrons coming and going. Out room 205 is a nice room but, you still haven’t sorted out the heating. Although provided with a extra heater the room was still cold. One radiator on, the other seemed not be working?? Why? Housekeeping is always good here, working hard to get rooms ready. Having sampled the evening meal before, we dined out!! How you can cater for a big party like ours but, not in the small dining room on an evening? However the car run went off without a hitch and we were served a lovely Christmas dinner. We were lucky as we had a lovely hot shower on the two days we stayed but a couple of our party were not so lucky. Cold water out of the shower for some. If you get these problems sorted out then I doubt you would have bad reviews. less
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review
Your feedback is very important to us. The hotel has been on a long refurbishment programme throughout the bedrooms, bathrooms and public areas and this will continue through 2019, as I am sure you can see. Should the heating become an issue we would have been more than happy to find you an alternative room. With regards to the food the night prior I will pass on your feed back to Head Chef, as his teams works hard to ensure all guests enjoy the experience.