Not overly impressed
08/10/2018 RAEEL, West Yorkshire
Stayed one night (Saturday 6th Oct) for a meet up with friends, who also stayed. Staff were very good, Breakfast good also, I'm afraid rooms given were a big let down, my friends who made the booking ... more
Stayed one night (Saturday 6th Oct) for a meet up with friends, who also stayed. Staff were very good, Breakfast good also, I'm afraid rooms given were a big let down, my friends who made the booking had been informed via email that there were two events in the Hotel, so we would be put in "quiet" rooms away from any possible noise. The bathroom was very good, but the room was poor, the carpet looked as though a miner had walked round with coal on their feet! Dirty looking black marks all over the carpet which put you off walking in bear feet on it, and the room was small with not a lot of room to move! Lift was out of order, and some of the stairs were akin to climbing a steep hill! For the money charged, we expected Breakfast to be included. We don't like giving bad review, but do feel that rooms require upgrading. less
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review
I am really sorry to hear that your stay was not up to expectations, I will be looking into all the points you have raised. The hotel has been on a long refurbishment programme throughout the bedrooms, bathrooms and public areas and this will continue through 2018/ 2019. Should an issue be reported to us during your stay, we would have been more than happy to find you an alternative room. I hope to be able to welcome you back, issue free.