The hotel was lovely, two stars as I'm disabled and the lift was out of service...
14/08/2018 Maryjane D, Dewsbury, United Kingdom
We received a warm & polite welcome on arrival. It was short lived when we were informed the lift was out of service. wouldn't be a problem, however, I am disabled, we were given a room that was acces... more
We received a warm & polite welcome on arrival. It was short lived when we were informed the lift was out of service. wouldn't be a problem, however, I am disabled, we were given a room that was accessible (my husband informed the hotel I was disabled when he booked the room) The only problem was actually accessing the the room with the lift being out of service. I was informed I would have to climb a flight of stairs to the first floor. Having to use the stairs caused me unnecessary pain, plus using a crutch in each hand and climbing up and downstairs was unsafe, We were told an engineer was on his way. When My husband and I left to go out for dinner the lift still hadn't been repaired. I had to walk down stairs, when we returned a few hours later the lift was still out of service, the next morning still out of service. What would have happened if I hadn't been having a reasonably good day? and turned up in my wheelchair because I couldn't use my legs? Would we have turned up to be told I still had to walk upstairs? Or we couldn't stay? We didn't receive a call to inform us the lift was out of service before we arrived, if we had received a call we could have made a judgement call, more than likely rebooked. But to turn up to be told it wasn't working annoyed me.
The room was itself was very clean, the bed has to be one of the most comfortable beds I have laid on, shame I didn't quite get to enjoy it,due to the discomfort in my legs with having to use stairs.
The continental breakfast,pastries, cereal fruit etc was outstanding, the cooked breakfast was ok,(bacon was dry) sausages were delicious.
The only saving grace were the two young ladies Lucy and Natalie whom were tending to breakfast. They were both very polite, friendly, chatty and informative. The both really cheered me up. It was very nice to have that personal touch. I hope Lucy and Natalie receive this praise. less