Cigarette Smoke Filled Room..
12/03/2019 Jake D,
This hotel is supposed to be 100% no smoking. Evidently someone in a room near my room was smoking in their bathroom with the fan on. That filled my room with the smell of their second hand smoke. ... more
This hotel is supposed to be 100% no smoking. Evidently someone in a room near my room was smoking in their bathroom with the fan on. That filled my room with the smell of their second hand smoke. It was like putting my face in an ash tray. I also thought there was a chance the hotel was on fire. This happened many times during my stay. I called the front desk at least 4 times and complained. No offer to change rooms for me or give me a little money back. The next morning I complained at the front desk. The lady was apologetic and was saying they were going to fine the person $1,000. I asked for a little money off my bill but she couldn’t do that. I called a corporate number and all they could do was give me a few points on a rewards program and upgrade my status. What a joke! They want your money and won’t give any back if they cannot provide the service promised! I stay at many hotels and even if it was a smoking property I’ve never had anything like this happen and be so annoying!! less
RhondaB1677, Manager at Best Western Plus Covered Bridge Inn, responded to this review
The management team will be investigating the issue you encountered. Especially, the mention of the 1,000.00 fine that you were misinformed on. There is a fine, but not at that amount. I would like to speak with you. If you would like to call the hotel, and leave your name and number for the manager, please feel welcome to do so.