CROOKS AND THE WORST MANAGEMENT EVER - DO NOT STAY HERE
21/01/2017 Jimmy P, Toledo, United States
This was the WORST hotel we could have had our wedding party and guests stay in. READ ON FOR FRAUD, THEFT and OVERCHARGES. The front desk was unpleasant to about half of my guests, there was one perso... more
This was the WORST hotel we could have had our wedding party and guests stay in. READ ON FOR FRAUD, THEFT and OVERCHARGES. The front desk was unpleasant to about half of my guests, there was one person left to check in everyone and my family did feel bad about that for that one front desk person. But beyond that... my wedding guests filled this hotel a couple weeks ago and we have now heard they overcharged our guests rooms, they charged my card a no show fee when we had absolutely no no shows in the rooms and I was only paying for one guest staying there myself. 3 of my guests (SO FAR) have received fraudulent charges on their cards of up to $2000 that someone from the hotel has stolen and is charging around town, which we will be taking action against. On top of that within hours of leaving the hotel room my dad, the father of the bride, realized he had left his brand new expensive coat jacket there and someone there had stolen it because they said they found nothing in lost in found. The rooms may have been okay but this overall encounter has left us feeling sickened for our guests who we suggested stay here. less
windcountry, Manager at BEST WESTERN PLUS Country Park Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.