Needs a face lift...
04/05/2017 Charles B, Milwaukie
I stayed in this hotel 4 night for business. I have stayed in many Best Western Plus and this is the worst I have ever seen. The rooms are average at best, needs an update.. the pillows are very small... more
I stayed in this hotel 4 night for business. I have stayed in many Best Western Plus and this is the worst I have ever seen. The rooms are average at best, needs an update.. the pillows are very small so they give you 4 to make 2 pillows. Vending machines only work on 1st floor. Hotel overall is not very clean. The owner or Manager Asian women was very rude when asked to please fill up coffee in Breakfast area acted like she was being put out. Tables were dirty food on counters not cleaned up after guests, cold eggs. I can only compare with other BWP and this does not deserve a plus rating hotel... There is a Fairfield Marriott next door, I will be going for business over the next 4 months and will stay there, work colleagues say this is a much cleaner and better hotel. less
windcountry, Front Office Manager at Best Western Plus Country Park Hotel, responded to this review
Dear Charles B,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are currently undergoing renovations to improve the services and value we deliver to customers like you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at (661) 823-1800.
Front Desk Manager
Best Western Plus Country Park Hotel