Since we only had interaction with one staff member, this only reflects our experience with her. She was very unfriendly to the point of being rude. Did not give us a response when we asked several ... more
Since we only had interaction with one staff member, this only reflects our experience with her. She was very unfriendly to the point of being rude. Did not give us a response when we asked several times PRIOR to check-in what the room rate was. Did not even look up or make eye contact with either of us. Was asleep at the front desk with her head on the counter when we left around 7:30 a.m. less
05644, General Manager at Best Western Plus Country Park Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We apologize for the hectic check in that you received when you requested to check in before check in time.
I hope that you will consider staying with us again when there is no snow falling from the sky so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at (661) 823-1800.