This hotel has gone downhill. :(
I've been coming to this hotel for years. It is in need of a total rennovation for the rooms. It was not dusted; the bed was soft, lumpy and caused back pain; carpet was so dirty, I had to wear shoes... more
I've been coming to this hotel for years. It is in need of a total rennovation for the rooms. It was not dusted; the bed was soft, lumpy and caused back pain; carpet was so dirty, I had to wear shoes; doors slammed so loud it woke me; the AC did not dehumidify the air, and it was musty, smelly and things didn't dry; ....
I had called ahead rearding the type of room I wanted and was told it would be ready later in the day. When I arrived to get dressed for dinner and check in, the room wasn't ready, and the type of room I wanted was not available. The next day, I went to the front desk to ask about the bed, and I was told I'd been checked out, when in fact my stay was for another night. Good thing, I went to complain about the bed. Then someone was supposed to call me to let me know about the bed, and no one ever did. A board was supposedly placed under it, but I did not see/ feel it.
I used to love to stay here, but won't be able to do so anymore unless things improve. less
Jere Croll, Guest Services / Front Office at Best Western Plus Country Cupboard Inn, responded to this review
Thank you for taking the time to review our property. I invite you to contact me personally, as I'd like to discuss this matter with you further. I take comments such as this very seriously, and I'd like to gather some more information on your experience so I can follow up. Please contact me at 570-524-5500. I look forward to hearing from you.