I have been staying at this facility for many years. Numerous times in the last year while settling mother's estate affairs. Mostly it's been satisfactory and enjoyable, clean and a pretty good "motel" breakfast.
This time, because of covid 19, we didn't get a hot breakfast, just a green banana, a half frozen Danish to microwave and a water.
What really upset me ...
I sent my teen grandson to get some ice and the ice seemed to be stuck in the hopper and wouldn't drop. He gave it a tap to see if it would drop, and the door panel on the machine fell of on him.
The management accused us of deliberately vandalizing and damaging their ice machine and made excessive unauthorized charges to my credit card.
Yolanda showed me a video of the boys that only showed their feet and lower bodies trying to get some ice and hold up the panel...he didn't even "tap" it hard. We took pictures of a quite old ice machine with missing screws and washers holding the panel on.
When I tried to investigate and show the boys father the video, we were disrespected, talked down to and insulted in Spanish by Yolandas management partner.
Unfortunately, I will never stay at this hotel again until Yolanda is terminated, the excessive $300 "incident fee" is refunded and we get an apology. Our family has spent a few thousand dollars there since mother passed away...very unfortunate. less
Best W, Manager at Best Western Plus Corning Inn, responded to this review
I am sorry to see your stay this time did not go as expected. Please understand we value and appreciate everyone's business and will not let vandalisms happen at our property. We have cameras in our hotel to ensure that all od our guests stay comfortable and safe. Since we appreciate your business very much before showing the footage where it shows two boys from this party breaking apart the ice machine I suggested the owner not to file a police report as a courtesy for your business. Due to the way the father of the boys handled the situation and came to the desk to attack personal we decided to file a report of vandalism. As for the $300 in charges please know it was $100 for damages to the ice machine. As said before we greatly appreciate your business but we ask that you give us the same respect that we give our guests. We sure hope you understand there are incidental charges whenever there is damages and hope you are able to stay with us once again in the future.