Best Western Plus Corning Inn

This was our first stay in a regular motel since the covid crisis began. We were not sure what to expect but it was fine. Breakfast was not like normal but it provided sustenance so that we didn't need to go somewhere else for breakfast.. Other than breakfast, it was a Best Western quality experience with a good place to stay. Our only complaint was that the towels were not what we would normally expect. We never felt that things weren't clean or safe which is something to think about in the days of covid. less

When My wife and I arrivied in Corning we went right to the hotel and was able to get our room. This was the third time I have strayed there. The young lady in the front desk was helpful and accommodating. She made us feel at home. less

Like the location, internet was fickle, close to everything, and friendly staff/towns people. I was able to park in a secure location, where my room window had great view of my parked vehicle; important because helped keep everything organized. less

I have stayed at this location twice in 2020 and had excellent experiences both times. The front desk clerks were friendly, professional and helpful both times and the room was up my standards. I would say BW Plus often offers higher quality rooms and amenities versus BW, but you'd need to check on each individual property. I felt safe in this location and was able to easily walk to the Olive Pit! less

The stay itself was fine. The problem wasn’t until I left the hotel. At check in I paid cash where the front desk rep had assured me no deposit was needed if we kept the debit card I used to reserve the room on file for incidentals. Fast forward to check out, I drop off my keys and leave the town. A couple of days later, I see I had been double charged. Once when I paid cash, and again the day I checked out. I had to contact the hotel multiple times just to have this refunded. The first time, the young lady said she processed the refund, which when I called a few days later found out this was not the case. So they had to put in the request again. After the amount was still not showing in my account I contacted them again obviously upset, when the guy at the front desk caught an attitude. I wouldn’t of been upset if it was taken care of the first time like I asked. If paying with cash is an issue that will cause customers to be double charged, maybe don’t offer that as a payment method. Overall this ruined the experience for me and I will not be returning. less