18/06/2017 todowntowner04, Toronto, Canada
I was pleased that the wifi was decent, water pressure was great, bathroom and main room were large and spacious, daily housekeeping was good, that they fully support recycling and composting, and tha... more
I was pleased that the wifi was decent, water pressure was great, bathroom and main room were large and spacious, daily housekeeping was good, that they fully support recycling and composting, and that the room came with a mini fridge, Keurig compatible coffee maker, kettle and HDTV with lots of channels. However, I was disappointed with how confusing and difficult this place was to navigate (bad directions from front desk on the first night didn't help!), the lack of elevators, the mediocre breakfast experience (average food at best, high prices, very slow food preparation that was clearly unprepared to handle more than a few tables at a time), pedestrian unfriendliness (12 minute walk from Skytrain station in car-oriented neighbourhood, once-per hour bus route to the door), climate control that was hard to get to work properly, lack of natural light in my room, and the constant noise from the courtyard that my room faced, whether it be from pool users, conference attendees or hotel staff setting things up. I also found front desk staff to be more interested in moving people standing around the desk along than actually helping them, which I didn't find amusing since I was already not particularly happy with my stay. While I can say that it was good enough, I can't say that this place would make my short list of places to stay in the Vancouver area again. less
Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. I apologize that we did not meet your expectations and have reviewed your feedback with our team.
If there is anything from your stay that you would like to discuss with me directly, please do not hesitate to reach out. You can contact me at 604-931-9011.
I hope that you will consider staying with us again.
Bill Thompson, General Manager
Best Western Plus Coquitlam Inn Convention Centre