Staff didn’t care, and it showed.
09/01/2018 Dana K,
This hotel looks good when you first walk in... big rooms, big bathroom... and it’s all down hill from there. The staff was rude and many things didn’t work. I was in the pool area with three kids whe... more
This hotel looks good when you first walk in... big rooms, big bathroom... and it’s all down hill from there. The staff was rude and many things didn’t work. I was in the pool area with three kids when suddenly the lights went out. With the exception of the underwater lights in the pool, it was instantly dark. Not a safe situation. I went to the lobby and asked the hotel clerk what happened. She answered that the pool closes at 10 pm (it was 10:01.) I asked if lights could be turned on so we could gather our things and she said “Nope, they’re on a timer.” I went back into the pool area to help the kids gather their things and discovered there were no pool towels. Back to the front desk I went, only to be told, “I put all the towels out, so if there aren’t any left, then we’re all out.” I should mention the hotel was not at all busy that night.
Other issues: no drain plug in the bath tub, the toilet would keep running unless you wiggled the handle, the TV in the lobby area had audio only, the juice machine at breakfast dispensed very diluted juice, and they ran out of coffee at breakfast.
I would not stay here again. less
BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Sorry for the inconvenience caused to you, Assure you, will look in to the matter, corrective measures will be in place for sure.