Best Western Plus Condado Palm Inn & Suites

55 Avenue Condado, San Juan, 00907-1708, Puerto Rico
based on 2016 reviews Trip Advisor Logo
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Best Western Plus Condado Palm Inn & Suites

The Best Western Plus Condado Palm Inn & Suites is committed to making your stay in Puerto Rico comfortable and memorable. Enjoy our room accommodations with modern amenities and stylish furnishings, pool, hot tub, beach club and fitness center. Visi show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
55 Avenue Condado, San Juan, 00907-1708, Puerto Rico

Reviews of Best Western Plus Condado Palm Inn & Suites

Traveller Overview:
4.0 Rating: 2016 reviews
Excellent 45%
Very Good 33%
Average 13%
Poor 4%
Terrible 2%
Rating

April S, wrote review 01/08/2021

Needs improvement

We stayed here after a very long flight, desperate for some sleep. We paid quite a lot of money for our room, $500, breakfast not included. Our room was on the 3rd floor, and the walls were quite thin... more

Owner Response
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Steven, Thank you for the visit and feedback. We will share your comments with our team. Our property's COVID protocols are certified by the Health Department and World Tour & Travel Council. Thank you, Henry Neumann,GM
Rating

W7431RNmarthal, wrote review 31/07/2021

What an improvement over the Condo we were in!!!

After a miserable stay in an AirBnB we were thrilled with the accommodations at the Condado Palm Inn & Suites. We were situated in the North Tower which was great because there were only 6 rooms per ... more

Rating

ironbmt, wrote review 28/07/2021

WARNING:WORST HOTEL EVER

This hotel for the money was bust. No room service, had to beg for clean towels, fights in hall way with no phone to call front desk or police, staff let vulgar and indecent music to BLAST from the po... more

Owner Response
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Stephen, Thank you for staying with us and taking the time to provide feedback. I wish we could have spoken during the stay as I am sure everything could have been resolved to your satisfaction. Your experience is not the norm at our hotel. Guest satisfaction is a priority for our team. I am available to our guests at Hneumann@condadopalm.com or 787-648-8834. Thank you, Henry Neumann General Manager
Rating

AndrewKennethArt, wrote review 27/07/2021

Great rooms, fantastic location, and fair pricing

My brother and I stayed at the Condado Palm Inn during our week stay in Puerto Rico and left feeling 100% satisfied. The room was clean, modern, and just comfy. It comes with everything you can think ... more

Owner Response
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Andrew, Thank you for staying with us. We are delighted you enjoyed our new Premium Rooms, the service provided by our team and our central location is the heart of Condado. It was a pleasure meeting you and your brother during the stay. Thank you for sharing pictures of all your amazing day trip while on the island. You guys really took advantage of your time. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
Rating

Q6721YZericav, wrote review 25/07/2021

My Birthday weekend

The Rooms where clean , the front desk was amazing specifically Sharon she help us so much!!!! I definitely will come back with my kids. So many places to eat and drink, you must try the Buffet in the... more

Owner Response
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Erica, Thank you for spending your Birthday Weekend with us!! We appreciate you recognizing the service provided by Sharon at the Front Desk. She is a new team member who is excelling and doing a wonderful job. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager