Best Western Plus Condado Palm Inn & Suites

55 Avenue Condado, San Juan, 00907-1708, Puerto Rico
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Best Western Plus Condado Palm Inn & Suites

The Best Western Plus Condado Palm Inn & Suites is committed to making your stay in Puerto Rico comfortable and memorable. Enjoy our room accommodations with modern amenities and stylish furnishings, pool, hot tub, beach club and fitness center. Try show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Condado Palm Inn & Suites

Traveller Overview:
4.0 Rating: 1959 reviews
Excellent 44%
Very Good 34%
Average 13%
Poor 4%
Terrible 2%
Rating

BackPacker38113, wrote review 19/03/2020

Reserved room not available

We reserved a ocean view room 2 months prior for our 30th anniversary. Upon arrival, they had given them all away and only offered us $20 off a night. The non ocean View rooms are cheaper than $20 a n... more

Owner Response
228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Lisa Young, Thank you for staying with us and taking the time to provide feedback. 100% guest satisfaction is always our priority. I am sorry you did not get your preferred room type, this type situation is not the norm at our hotel. I wish we could have spoken during your stay, as I am sure the situation could have been easily corrected. Our staff is currently focused on providing the accustomed service of excellence, while taking extra security and cleaning measures to ensure the safety of our guests and team members during this global pandemic. We hope you and all of yours are healthy and safe. Thank you, Henry Neumann General Manager
Rating

Lugoruns, wrote review 05/03/2020

Celebrating 19 years of Marriage

This Best Western was great. Our suite was fantastic. Henry and Yamil (managers) made our stay amazing. Our room was beautiful and had champagne waiting for us upon arrival.Great location to the beach... more

Owner Response
228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Mrs. Lugo!! It was a pleasure to have to stay with us and to be of assistance. Thank you for sharing this special occasion with us. We are dlighted you enjoyed the welcome amenity, our location and on site restaurant, Ropa Vieja. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
Rating

Little77egypt, wrote review 05/03/2020

My home away from home

Hands down, the hospitality of the staff and how they make you feel at home is bar none! This is my second time staying there in 6 months and have nothing but praise about my stay. Yamil Davila (Fro... more

Owner Response
228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for making the Condado Palm Inn your hotel in sunny San Juan!! Sibel, Wallace, and Yamil are a very special part of our team, thank you recognizing their service and attention with you. Our goal is always 100% guest satisfaction. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
Rating

Shelton678, wrote review 27/02/2020

Very disappointing and NOISY

When we first got there we noticed the sliding glass door on our room did not lock. It couldn't be fixed, so they gave us another room...fine. Everything was down hill from there. In the bathroom... more

Owner Response
228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Shelton, Thank you for staying with us and taking the time to provide feedback. Our goal is always 100% guest satisfaction. I would have love to talk during the stay as I am sure we could have turned our stay into a positive one. Your feedback will be discussed with our team. Please let me know if I can be of assistance. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Have a great day, Henry Neumann General Manager
Rating

harryhV3511GF, wrote review 26/02/2020

Condado Palms Management and Staff make you feel at home

The management team and the workers have done so much to make me feel at home. I was deployed for several months and they went out of their way to include me and others into their functions. Loany, El... more

Owner Response
228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Harry, It was a pleasure to meet you during your most recent stay with us. Thank you for taking the time to recognizing the service provided by our team. We are delighted that you enjoyed the stay and look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager