Best Western Plus Condado Palm Inn & Suites

55 Avenue Condado, San Juan, 00907-1708, Puerto Rico
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Best Western Plus Condado Palm Inn & Suites

The Best Western Plus Condado Palm Inn & Suites is committed to making your stay in Puerto Rico comfortable and memorable. Enjoy our room accommodations with modern amenities and stylish furnishings, pool, hot tub, beach club and fitness center. Try show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Condado Palm Inn & Suites

Traveller Overview:
4.0 Rating: 1942 reviews
Excellent 44%
Very Good 34%
Average 13%
Poor 4%
Terrible 2%
Rating

FirehawksAngel, wrote review 22/01/2020

Clean, comfortable and very friendly service!

We stayed here one night post cruise. We arrived very early (about 8:30 am) and were greeted with a smile. We did not expect rooms to be ready so early (checkin time is 3pm) but the receptionist said ... more

Rating

stcroixbulldog, wrote review 21/01/2020

Home away from home

Although we live in San Juan, we have stayed at this hotel several times. And we always recommend it to friends and family when they come to visit. The island has recently experienced earthquakes, w... more

Owner Response
228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi StCroixBulldog, Judging from the TripAdvisor username, it has to be Steven and Diego!! Thank you for taking the time to write a review about your most recent stay. It is always pleasure to have you on property. I am glad you to got the experience our new room product, it has been getting excellent reviews from repeat guests and first time guests. Thank you for making the Condado Palm your second home in Sunny San Juan!! Siempre a la orden, Henry Neumann General Manager
Rating

carnationnation, wrote review 21/01/2020

Destination wedding

I had a destination wedding in PR and used this hotel for family and friends for our hotel block. Best decision ever. It’s right by the beach, the lobby was always clean , the staff is always helpful.... more

Owner Response
228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Congratulations on the Wedding!! We are delighted you and your party enjoyed the Wedding Weekend on our beautiful island. Thank you for recognizing the service provided by our team. As you mention, we have a great location just steps from restaurants, shops and a block from the beach. The hotel has two on site restaurants, Ropa Vieja and Cookie House Bistro. Thank you for choosing us. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager
Rating

mikhaelq2020, wrote review 20/01/2020

Great Service!!

I stayed after being on a cruise, everything was perfect. They stored my bags in frontdesk, the check-in time was at 3pm and they called me at 1pm indicating that the room is already available. The ... more

Owner Response
228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Mikhael, Thank you for staying with us and taking the time to provide feedback. We are delighted that you enjoyed the stay and the service during the visit. We look forward to seeing you again. For our best rates please feel free to conact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
Rating

CarrieD1979, wrote review 19/01/2020

Barely average hotel, great location

Well, I always hate writing reviews that aren't very positive, but here goes. We stayed at the Condado Palm Inn/BW Plus for four nights and didn't love our experience. I feel that I'm being generous... more

Owner Response
228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Carrie, Thank you for stay and review. Our goal is always 100% guest satisfaction. I wish we could have spoken during the stay as a I am sur, we could have fixed everything and provided an excellent experience for you and your party. As you mention, we did have one elevator down during the weekend of your stay. The broken part needed to fix it was not available on the island and we had to fly it in from the continental US. It has been fixed and is fully functional. I personally discuss your comments about the room with our housekeeping and engineering teams. If there is anything that I may assist you with, please feel free to reach me at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager