Best Western Plus Condado Palm Inn & Suites

55 Avenue Condado, San Juan, 00907-1708, Puerto Rico
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Best Western Plus Condado Palm Inn & Suites

The Best Western Plus Condado Palm Inn & Suites is committed to making your stay in Puerto Rico comfortable and memorable. Enjoy our room accommodations with modern amenities and stylish furnishings, pool, hot tub, beach club and fitness center. Try show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
55 Avenue Condado, San Juan, 00907-1708, Puerto Rico

Reviews of Best Western Plus Condado Palm Inn & Suites

Traveller Overview:
4.0 Rating: 1967 reviews
Excellent 44%
Very Good 34%
Average 13%
Poor 4%
Terrible 2%
Rating

cdvega88, wrote review 05/10/2020

Great hotel and friendly service

Great location.The hotel was clean and followed safety procedures. From the moment we walked in, we were greeted and provided with great customer service throughout our stay. The staff was friendly an... more

Owner Response
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Christine, Thank you for staying with us and taking the time to recommend us!! The safety of our guests and team is of the upmost importance. We are delighted that you enjoyed the stay. Thank you for recognizing the service provided by our team members. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager
Rating

Edwincruz407, wrote review 30/09/2020

A great getaway surrounded by safety andbeautiful people!

I was here for almost a week. I felt safe at all times. The staff is complying with all health protocols. The beach is close by and the room was perfect (Was doing some work also). Every person of the... more

Owner Response
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Muchas gracias Edwin!! Thank you very much for staying with us and taking the time to provide feedback. We are delighted that you enjoyed the stay. The safety of our guests and team members is extremely important to us. As you mention, we are a block away from the beach and just steps from restaurants and shops. Thank you for recognizing the service provided by our team. We look forward to your next visit. Siempre a la orden, Henry Neumann General Manager
Rating

dmisael13, wrote review 22/09/2020

Getaway

I have to share my experience because I believe there are others that might feel the same way or similar. With the COVID-19 pandemic I was very afraid of going out of my home but also wanted a getaway... more

Owner Response
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi David!! Thank you for staying with us and taking the time to share your experience at the property. We truly appreciate you recognizing the service provided by our team. The safety of our guests and team has always been one of our priority, which just gets enhanced due to the current situation. We are glad to inform that the government has opened pools and beaches. We hope you can enjoy them during your next stay. Thank you for making the Condado Palm your hotel in Puerto Rico. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager
Rating

Steven S, wrote review 25/07/2020

low life property with rude staff

Checked in to cheaply renovated room, but noise from other guests was so loud i could not sleep. Front desk changed room with rude manners. changed room smelled, had no hot water, no shower curtain an... more

Owner Response
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Our property has a team of dedicated professionals who proactively work to ensure every stay is perfect. We do understand that not every stay will be perfect, but take great pride in correcting any situation that may arise through mutually respectful dialogue. Our goal is to exceed guest expectations with every stay. Steven Scott was insulting and disrespectful to our team since arriving at our driveway. Every team member which he encountered reported abusive treatment from him. I will not allow this type of treatment towards our team. I told Steven to leave and never come back. We value our guests and look forward to providing excellent service. Thank you, Henry Neumann General Manager
Rating

Santilynn, wrote review 22/06/2020

MISADVERTISEMENT, NO FREE BREAKFAST HERE

Rented a room at this hotel for two days through Priceline because they advertised themselves as having FREE breakfast. This is an expensive tourist area and I wanted to save. However when I arrived a... more

Owner Response
228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Lynnette, Thank you for staying with us and taking the time to provide feedback. As you mention, during normal times we have a complimentary buffet breakfast. Due to the pandemic, the local government has prohibited buffets in order to ensure the safety of our guests and team. We are currently providing Grab and Go bags for breakfast. These consist of a fruit, a cereal bar and a bottle of water. If there is anything that I may assist you with, please feel free to reach out to me at hneumann@condadopalm.com or 787-648-8834. Thank you, Henry Neumann General Manager