Best Western Plus Condado Palm Inn & Suites

55 Avenue Condado, San Juan, 00907-1708, Puerto Rico
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Best Western Plus Condado Palm Inn & Suites

The Best Western Plus Condado Palm Inn & Suites is committed to making your stay in Puerto Rico comfortable and memorable. Enjoy our room accommodations with modern amenities and stylish furnishings, pool, hot tub, beach club and fitness center. Try show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
55 Avenue Condado, San Juan, 00907-1708, Puerto Rico

Reviews of Best Western Plus Condado Palm Inn & Suites

Traveller Overview:
4.0 Rating: 1994 reviews
Excellent 45%
Very Good 34%
Average 13%
Poor 4%
Terrible 2%
Rating

tralyba, wrote review 05/04/2021

Property-5, Rule Enforcement-3

I choose the BW Plus Condado Palm Inn and Suites due to the friendliness of the staff. I also appreciate the view from the oceanview suites. I was extremely and pleasantly surprised when I walked in t... more

Owner Response
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tracy!! Thank you for making the Condado Palm Inn your hotel of choice in Sunny San Juan. It is always a pleasure to have you with us. I thank you for working with us during challenging pandemic times. Truly appreciate your comments. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
Rating

OnAir612249, wrote review 30/03/2021

Not a horrible hotel but definitely room for improvement

The overall stay was good but no hot water in my room and nothing was ever done to fix it. I booked the suite which has a very nice balcony view of the ocean and the room size is good. It came with ... more

Rating

reginaldcalvin48, wrote review 28/03/2021

Noise

The noise level was horrible and the customer service was not good at all the temperature of the water was not satisfactory, when you voice your concerns to the front desk they don’t show a care then ... more

Owner Response
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Good Morning Reginald, Thank you for staying with us and taking the time to provide feedback. Our priority is always 100% guest satisfaction. I can assure you that your situation is not the norm at our hotel. I would love to know more about the situation. I can be reached directly at hneumann@condadopalm.com. Thank you, Henry Neumann General Manager
Rating

AlishaZahn20, wrote review 23/03/2021

Yamii Davila

My family has stayed here 3 times in the last 40 days. We travel often and could’ve stayed other places (as planned for new/different experiences) but we were wowed by yami, who gave us many reasons t... more

Owner Response
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Alisha!! Thank you for making the Condado Palm your hotel in Puerto Rico. It is always a pleasure to have you stay with us. Yamil is an exemplary Team Member who takes great pride in guest satisfaction and enjoys going the extra mile. Please let me know if I can be of assistance. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
Rating

parladamla, wrote review 22/03/2021

Beyond description

Very iffy and inappropriately dressed guests. Very loud groups partying late into the night . Slamming doors, screams 1-2 am in the morning . Very old outdated structure . Humid bed sheets.. wall moun... more

Owner Response
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to provide feedback. I wish we could have discussed these situations during the stay, as I am sure they could have easily been corrected. At the beginning of Spring Break due to low airfares, the crowd arriving on the island was not the most desirable. Airfares have increased and security reinforced. Our TV system was recently upgraded to the latest High Definition program. I will personally discussed the rest of your comments with our team in order to correct them. Thank you, Henry Neumann General Manager