Property-5, Rule Enforcement-3
I choose the BW Plus Condado Palm Inn and Suites due to the friendliness of the staff. I also appreciate the view from the oceanview suites. I was extremely and pleasantly surprised when I walked in t... more
I choose the BW Plus Condado Palm Inn and Suites due to the friendliness of the staff. I also appreciate the view from the oceanview suites. I was extremely and pleasantly surprised when I walked in to a completely renovated room which now includes a double burner cooktop (room supplied with pots and pans). This made preparing my own meals that much easier. The decor was a lot more modern than previously. I was very happy with the room given to me.
Travelling alone, I was not there to wreak havoc upon the place. I get rules are needed for unruly and non compliant guests, but my one issue was that I was made to feel uncomfortable when told I cannot go dispose of my towels (for 10 seconds) out by the pool deck for having my speaker playing and another time due to occupancy met (which I had already established my spot but left for something). Kids were IN the hot tub which clearly states adults only, jumping from the hot tub ledge into the 4 foot deep pool and nothing was said. Also there was a clear sign in the elevator that said 1 person maximum, which was not being followed and was awkward when you didn't want someone else riding with you. Maybe it is my sensitivity, but I think my rule "breaking" was an iota of what other things were going on and completely overlooked. less
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for making the Condado Palm Inn your hotel of choice in Sunny San Juan. It is always a pleasure to have you with us. I thank you for working with us during challenging pandemic times. Truly appreciate your comments. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834.
Siempre a la orden,