I have to share my experience because I believe there are others that might feel the same way or similar. With the COVID-19 pandemic I was very afraid of going out of my home but also wanted a getaway. I had stayed here before but didn't quite knew how the protocols were being held during the pandemic. I commented a friend and was recommended to stay here due to the COVID-19 safety procedures. I did enjoyed my previous stay but understood there were limitations following the safety guidelines.
Yes, there were limitations like not having access to the regular breakfast service or the pool but had the opportunity to enjoy a warm and inviting service (something many have forgotten due to the stress) when arriving, attentive staff, a clean room, clean areas, quiet and peaceful sleep in a comfortable bed, warm shower, great temperature by A/C and the view to the ocean and street. I was working on tasks on my laptop. No problem whatsoever with wifi, it ran smoothly.
The few times I went down to get things from nearby stores, I felt safe in the hotel seing how everyone had their mask and various hand sanitizing stations. Oh! And let me not forget that I received my cleaning service, not just towels, take out trash, replenish amenities and leave kind of service. I felt wanted and cared for. Can't wait to return.
If you are looking for a place to relax, feel welcomed and safe, the Condado Palm is the place to stay. less
Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to share your experience at the property. We truly appreciate you recognizing the service provided by our team. The safety of our guests and team has always been one of our priority, which just gets enhanced due to the current situation. We are glad to inform that the government has opened pools and beaches. We hope you can enjoy them during your next stay. Thank you for making the Condado Palm your hotel in Puerto Rico. We look forward to your next visit!!
Siempre a la orden,