Best Western Plus Columbus Ft. Benning

The room had a terrible smell!! The room floor was very dirty with paper and dust. The tables also had dust all over them. The wall had gum on it. The bathroom had urine at the base of the toilet and on the walls around the toilet. The bathroom door did not work. less

We were on our way to Florida and was needing a place to crash for the night. This serves the purpose perfectly. Room was clean, quiet, and secure, which is all we could ask for. When we travel thru again next year we will definitely hit it up again. less

The deposit should be told before booking not once guests arrive. The staff seemed to be more on vacation than the guess. The young man knew nothing of what was asked to him. The lady had to run front desk and breakfast. less

Parking is fine. Room was clean. There is a breakfast but it's basic at this time due to the virus. Gas station nearby. IHOP and McD's are withing walking distance. We ate at IHOP after we learned the McD's was not permitting you to eat inside. Tricky making a left to get on the road to get back to interstate. Not sure if we would stay at this hotel again. less

According to the stars this hotel has, we thought it would have been better than it was. The rooms were not very clean, housekeeping was not provided during our 4 night stay, manager and staff were not professional and rude. Apparently this hotel has new owners since October, hence new staff. Reason for no housekeeping was COVID, only place I have been that didn’t service rooms. So trash and dirty towels line the hallways. Very unsanitary due to the fact it was empty food containers and diapers. As for some of the staff they were not accommodating, expected the guests to be inconvenienced. We had a toilet issue, took two days to get a plunger. Then when it did not solve the problem, on the third day they wanted my daughter with 3 small children to move down the hall away from the rest of her group. Who wants to listen to kids running up and down the hall. Maintenance wouldn’t do any repairs unless they vacated the room. Why make us move when you can fix the problem? What concerned me the most was the smell of Marijuana in the halls and the elevators. Obviously this hotel is not up to the Best Western Plus standards. less