Best Western Plus Columbus Ft. Benning

According to the stars this hotel has, we thought it would have been better than it was. The rooms were not very clean, housekeeping was not provided during our 4 night stay, manager and staff were not professional and rude. Apparently this hotel has new owners since October, hence new staff. Reason for no housekeeping was COVID, only place I have been that didn’t service rooms. So trash and dirty towels line the hallways. Very unsanitary due to the fact it was empty food containers and diapers. As for some of the staff they were not accommodating, expected the guests to be inconvenienced. We had a toilet issue, took two days to get a plunger. Then when it did not solve the problem, on the third day they wanted my daughter with 3 small children to move down the hall away from the rest of her group. Who wants to listen to kids running up and down the hall. Maintenance wouldn’t do any repairs unless they vacated the room. Why make us move when you can fix the problem? What concerned me the most was the smell of Marijuana in the halls and the elevators. Obviously this hotel is not up to the Best Western Plus standards. less

Took forever to check me in and just as long to check me out, only stayed one night, room had food crumbs on floor under edge of beds like it was not vacuumed correctly, and had a big burn spot in carpet. Breakfast food was old and stale. less

The facilities itself are nice, but it could be a lot better run. The front desk workers did not have masks on, and one didn’t even have on a uniform just a hoodie. Our room wasn’t cleaned well, found trash in places, something smeared on the back of the bathroom door, weird stains/mold in the shower. Sheets had weird rips in them too. The grab and go breakfast was a lot worse than similar ones I’ve had during COVID. A couple bagels, some yogurt and packs of oatmeal basically. I would stay here again if I had to, but it wouldn’t be near the top of my choices. less

Our crew stayed format few days, the place was great to relax after work. We enjoyed the out side sitting area that we used to cook our food. Located at the end of steet were we could park easy and safety for our vehicle. We like it. less

BW motto is because we care. They also state they have industry cleaning standards. Full stop; they don’t. We walked into the lobby only to first not even be acknowledged by the front desk staff and second front desk staff not have on masks. One staffer briefly held her mask in her hand then quickly put it back down. We walked out and cancelled our reservation. I would never go back to a BW again. How would I be able to trust their commitment to enhanced cleaning when the front desk staff doesn’t even wear a simple mask. If you refuse to wear a mask and just don’t care about having a safe space then I suppose this is the place for you. Anyone else I would highly recommend going to a nearby hotel who actually follow proper guidelines. less