Best Western Plus Columbus Ft. Benning

We were very pleased with the property and the overall experience made for an exceptional visit during the Family Weekend with our son (A 1-50) at Ft. Benning. HOOAH!!! We will definitely be returning. less

After a horrible day flying (our first flight was rerouted due to a storm so the 3 hour flight ended up taking 8 and then our new connection was delayed for over 6 hours) it took 24 hours to get to our hotel and when we got there at midnight it so nice to be met by happy, friendly staff and the process was very fast to get our clean and comfy room. Slept like a log for 5 hours and happily enjoyed a blueberry bagel with cream cheese and hot coffee as I ran out the door to meet my sister at Fort Lee to go to church. It was super easy to change to the later check out when I realized we wouldn’t be back in time to check out at the original time. All the staff I met and interacted with was very friendly and helpful. I would definitely recommend this hotel to anyone staying in the area! less

We were looking forward to coming back to Ft. Benning for our son's Best Ranger competition and decided to go with Best Western because of the reviews on Trip Advisor which are the best reviews. Just one problem after another. But the worst was checking Thursday night late. The lady at the front desk was just mean. She ran through everything really fast and felt the need to tell us "there's no smoking in the rooms, so don't you dare smoke in my rooms". My wife and looked at each other like why is she so mad at us. Then we just wanted to verify with her that we had adjoining rooms guaranteed. She got combative and said we don't have adjoining rooms and put her hand up and said " I get it, but we don't have adjoining rooms" . When we repeated that we called and said they were guaranteed she looked closer and said oh we do have adjoining rooms. No apology. After trying to open the adjoining rooms the lock was broken so the rooms would not adjoin. I went to front desk and told the same lady the lock was broken and she said, I kid you not. "OK" and just stared at me. So I asked the young man next to her and said we'll get it fixed. An hour later we called and they said it would not be fixed until the morning. The people at the desk Friday morning were much nicer, they did get it fixed and did not charge us for the 2nd night. The fitness center can't be used until 6AM which is not normal, most hotels have 24 hour access, so I went to a near by Planet Fitness. When I did use the fitness center the TV did not work and I told the desk and it never got fixed. Breakfast on Saturday there was some kind of huge kid's school event going on that the staff was not prepared for. Of course all the coffee and food ran out so we had to put off breakfast until the group left on their buses. I would not recommend this place. There are so many great options in Columbus. We've never had a bad experience on our Ft. Benning visits until now. Too bad it seems like a new hotel. It could be great, but it comes down to people caring and management. It's just not run well and people don't care. less

SCALE 1 TO 10 I GIVE IT 71/2 I was there because of my sons Graduation from the Army and relatives wanted to show some love by coming with me. I wanted to be there for him and I need a place to stay while I was out there. I am sure I will be visiting him again in the future . less

First time staying here. The rates are just as good if not better than local high end hotels in the area. Not to mention the fact that this is a Really Nice Hotel. I’m definitely staying here the next time I’m in Columbus / Ft. Benning Area. less