Urine, used washcloth, trash under sofa
We booked two nights and upon arrival the first evening, all appeared fine. Slept in the next day and went to shower and get ready to go out for the evening. Noticed a used washcloth hanging over th... more
We booked two nights and upon arrival the first evening, all appeared fine. Slept in the next day and went to shower and get ready to go out for the evening. Noticed a used washcloth hanging over the shower curtain rod and crusted urine at the base of the toilet. Neither of these were visible to us until inside of the shower looking out. Immediately called front desk and asked for the room to be cleaned while we were out and explained the issues. They said it would be handled. Upon returning to the hotel later, they said our room had not been serviced by housekeeping because we had the Do Not Disturb sign on the door. We explained that we had in fact chosen to forgo housekeeping as we had slept in and we were fine with our room not being serviced for our two night stay. HOWEVER when we found the dirty washcloth and urine, we did ABSOLUTELY want those items remedied. Front desk continued to politely remind me that housekeeping had skipped our room because of the sign on the door. Wasn’t hearing what I was saying that when we discovered filth, we either needed it remedied or to get a new room. All she would offer was to call the general manager who would be in touch in the morning. I told her I was not comfortable sleeping in a room with someone else’s urine (and who knows what else) and asked to be switched to another room for the night. It was now 9:30 on a Sunday night and there were exactly 10 cars in the parking lot, including ours. She insisted that there were no rooms available and that there were a lot of people due to check in. She again told me that she’d talk to the general manager about “an adjustment” and reminded me that the sign was on our door during housekeeping rounds. I again reiterated that it wasn’t about that, nor was I seeking an adjustment, just a CLEAN room in which to sleep. If we had noticed these things earlier we most CERTAINLY would have mentioned them at the time. We called for assistance as soon as we were aware.
Also, when we decided to leave and I was taking pictures, I noticed trash sticking out from under the corner of the sofa. It’s a receipt from 2 weeks ago.
I will say that the staff was friendly and they did seem short handed. The one front desk lady told us that she was on loan from Texas.
So now I’m sitting in a car, driving back home in the middle of the night because there is no one to clean our room nor any non-urine rooms available. We were charged for one night plus a $75 “late checkout” fee, as if this is supposed to make things better. less
Voyager27477889891, Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Sorry to hear that your stay wasn't what you expected or what we strive for. Please reach out to the General manager directly so we can make this right.