Best Western Plus Columbia River Hotel

1001 Rossland Avenue, Trail, British Columbia, V1R 3N7, Canada
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Best Western Plus Columbia River Hotel

Situated on the mighty Columbia River in the West Kootenay region of British Columbia, Trail is a special place of international sport and civic pride, of natural beauty and industry. You will find our award-winning boutique hotel downtown in the hea show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Columbia River Hotel

Traveller Overview:
4.0 Rating: 330 reviews
Excellent 44%
Very Good 34%
Average 16%
Poor 3%
Terrible 1%
Rating

Dennis G B, wrote review 10/01/2020

Nothing really good here

Nothing was really how it should be, lousy Wi Fi, Small room, several equipment problems, very little accomodation from the desk, no coffee in the lobby,strict aderence to breafast ends at 9 AM sharp ... more

Owner Response
GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Dennis, Thank you for your review. I'm sorry we didn't meet your expectations. For any issues with our WiFi we do follow the Best Western standard and have 24 hour tech support, as well as two internet providers to make sure we can provide good service to our guests. Our current breakfast hours are 6-9am during the weekdays, and 7-10am on weekends. We do close up at those times, but if a guest is still in when closing time comes they would never force you to leave. Being in our downtown location we are close to several dining options, and we are quite happy to be. Thank you.
Rating

Dozzer76, wrote review 26/12/2019

Great place in a nice little town

Really enjoyed the great staff, quiet room, and very comfortable mattress. The gift basket that was left for me on Christmas Day was a great touch to say thanks for staying with us on Christmas Eve. A... more

Owner Response
GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. Our beds are one of the most complimented things here, along with our housekeeping and our pillows since they are so comfortable and people are always trying to buy them. We did put out baskets for the guests who were in house for Christmas morning. We think everyone should have something to open on that day. I hope we see you another time.
Rating

Kathleen F, wrote review 27/11/2019

Great Service

The room was very comfortable and modern. It was everything I've come to expect from a Best Western Plus. The service sets this hotel apart from others of the same quality. From check in to check out ... more

Owner Response
GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Kathleen, Thank you for your review. I'm extremely pleased that you enjoyed your stay here. We recently updated our rooms, and it feels good when guests notice. We try to live upto the Best Western Plus name in what we offer, and the service we provide. I have been at this front desk for a long time, and I think our current team is the best we've had. For our breakfast we try to provide a good value and a wide selection of options to make sure there is something for everyone. We are lucky to be located in the downtown core of Trail, which puts us right in the middle of things. It's a great location to make it walking distance to anything downtown, and even the arena on Smokies game nights! I hope we see you again soon!
Rating

14krissyl, wrote review 21/10/2019

5-star service!

Excellent service! Everyone at the breakfast buffet, and front counter, were incredible and so helpful. In particular, one gentleman (I'm sorry I can't remember your name!) went above and beyond. He s... more

Owner Response
GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Kristen, Thank you for your review. Wow.....this is really amazing. I'm so excited to see a review like this pointing our the service you experienced. I've found a lot of people are willing to quickly point out an issue they have had and shout it from the roof tops, but less so when someone here really makes their stay a great one. I truly hope we see you again, and soon!
Rating

Tropylium, wrote review 20/10/2019

The exterior is decieving...

This hotel is not particularly impressive from the outside. However the interior is completely updated and very nicely done. Our room was spotlessly clean with comfortable beds. Each staff member we... more

Owner Response
GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. I find your mention of our interior being a bit of a surprise to be quite common. A lot of work has gone into updating our rooms in particular in the last few month we basically replaced almost everything in each room. We want to make sure our guests are comfortable and our rooms are updated with things our guests expect like having multiple usb plugs on each side table. As a protection against the forgetful, our washroom are equipped with a 24 hour constant flow system that is always replacing the air in the washrooms, which means you don't have a control over the bathroom fan but it is always working. I hope we see you again soon!