Watch out for extra fees and marijuana
25/12/2018 PortMoody, Coquitlam
Be careful if you book this hotel, as the top listing from a Google search redirects you to a booking "service" called Guest Reservations. You get charged for the room plus an item labelled "Tax Reco... more
Be careful if you book this hotel, as the top listing from a Google search redirects you to a booking "service" called Guest Reservations. You get charged for the room plus an item labelled "Tax Recovery Charges & Service Fees". These fees amounted to 40% of our bill for a 2 night stay. Best Western essentially condones these bookings received from third party service providers. Disappointing behaviour for that brand.
Also, we had to get a different room for the second night as when we returned in the evening the smell of marijuana in the hallway and our room was overpowering.
The management needs to be more direct in informing guests that smoking of anything in hotel rooms is unacceptable and subject to a significant extra charge. less
GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Thank you for completing the survey regarding your recent stay with us.
Best Western as a chain has partnerships with a lot of websites to make sure everyone can book in a way that suits their needs. We want to make sure guests can book how they want to book instead of limiting them. I reviewed your case, and it looks like the site you used was charging in USD, and since I'm guessing you are Canadian they charged you a foreign exchange fee.
I also looked and it shows you contacted Best Western HQ directly well before your stay and they advised you to contact the third party to cancel the booking and book with the hotel directly to save the fees.
For your stay here, I am happy to see the front desk took action and moved your room when you encountered an issue. We have a strict no smoking policy that every single guest must sign at check in, which comes with a fee of $500 for violating it. We had the unfortunate luck of having a guest who smoked, and got charged for it.
I hope we see you again soon, we always appreciate an opportunity to improve.