Best Western Plus Columbia River Hotel

1001 Rossland Avenue, Trail, British Columbia, V1R 3N7, Canada
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Best Western Plus Columbia River Hotel

Situated on the mighty Columbia River in the West Kootenay region of Trail, British Columbia is a special place of international sport and civic pride, of natural beauty and industry. You will find our award-winning boutique hotel downtown in the hea show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1001 Rossland Avenue, Trail, British Columbia, V1R 3N7, Canada

Reviews of Best Western Plus Columbia River Hotel

Traveller Overview:
4.0 Rating: 345 reviews
Excellent 44%
Very Good 33%
Average 16%
Poor 4%
Terrible 1%
Rating

TripOrganizer650, wrote review 30/06/2021

Disappointing for a Best Western

We have stayed at this hotel at this time every year for the past several years and have been happy with the facility. However things have changed and not all to do with covid. The building was prett... more

Owner Response
Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for taking the time to review your stay. I do recall checking in your whole group at the front desk, and yes you guys do come in every year as far as I can tell. During the pandemic we have worked hard to make sure we remained open in a manner that is safe for our guests, for our staff, and in a way that we can be sure our guests know their room is clean. This has meant our housekeeping has literally doubled the amount of time they can take to clean a room (which I don't expect guests to know, but I felt it was worth sharing here). I reviewed the rates for your group and I can see we had you in at our VIP rate, which is lower than any other discount we had at that time including BCAA. This lower rate saved your group about $20 each compared to the BCAA rate, and about $50 compared to the standard rate. For our breakfast we have switched to a breakfast to go bag, which we think was the safe choice as a self-serve breakfast bar we had wasn’t something we felt was the right choice during a pandemic. Our restaurant is currently under construction with painting happening, new heating/cooling going in, and even some equipment in the kitchen too. Calling it “construction” is pretty funny I will admit. I am greatly looking forward to when we can finally start showing the results of the work in our restaurant. The good news is that our hotel is located in downtown Trail and within a few blocks of several dining options so no guests will ever go hungry. For all Best Western promotions such as gift cards being earned, those are given out by the Best Western Rewards department and not individual hotels. The current promotions gives Rewards members a $20 gift card for each night you stay from May 17 to September 6 this year to a maximum of $100. The gift cards are typically sent via e-mail 1-2 weeks after check-out. I hope that information helps. We are looking forward to the time we are able to fully open all of our services in a safe and effective manner. Thank you.
Rating

Neil_and_Family_5, wrote review 26/06/2021

Rates should reflect the minimal services offered

With the pandemic still ongoing and in effect, much of the services at the hotel were closed. The lounge/bar... closed. Complimentary breakfast... altered to a paper bag with a granola bar, juice bo... more

Owner Response
Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Neil, Thank you for taking the time to write your review. We always appreciate the feedback. We have taken this time to do some work on our lounge, both on our main floor, and back of house as well. I'm hoping that we finish the work soon and can get back to our pre-covid offerings as I know a lot of people are missing it right now. Being located on the highway it is possible to hear cars driving by, but typically at night it gets pretty quiet as we are still a fairly small town. For our rates, we have worked hard to keep them as low as possible even with our high demand during the warmer months. Right now we are quite busy with groups just like yours, as well as a lot of guests who are in town to work as Trail is growing and always seems to have a few projects on the go. I hope we see you again once things open up fully! Thank you.
Rating

Norman F, wrote review 18/06/2021

OUR PLACE IN TRAIL

We arrived in Trail for a four-night stay as I had a work assignment which ended up running to 16 days. Room location was exactly as requested and there was a hand written note in the Room written by ... more

Owner Response
Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Mr. Ford! Thank you for taking the time to write a review. I greatly appreciate it. Guests like you make my job a pleasure. I enjoyed seeing you guys each day during your stay, and having conversations when possible. Your tips fit nicely, and I personally always use that exit as it really make things simple when heading east as you so clearly put it. I really hope we get to see you again, for work or otherwise. Thank you!
Rating

Adam G, wrote review 20/04/2021

Comfortable, enjoyable stay

Comfortable older property in extremely convenient downtown location. Plenty of parking. 24 hour desk, professional and friendly staff. Very clean room and common spaces / lobby. Restaurant closed due... more

Owner Response
Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Adam, Thank you for your review. We are happy to hear your enjoyed your stay with us and found everything to be clean and comfortable. The location is something we are very pleased that it works great for just about everyone. Thanks again for the review and staying with us. I hope we can see you back again soon. -Guest Relations Manager-
Rating

tiffanycM8016RS, wrote review 20/04/2021

Fantastic Hotel

I came to the area for work and the Best Western Plus Columbia was recommended to me by a colleague. From the first phone call to the time I had to leave the staff was an absolute joy and made me feel... more

Owner Response
Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Tiffany, Thank you for your review. We are very pleased to hear your enjoyed your stay with us. Cleanliness is very important to us, I am glad your found it so. The comments about our staff are very meaningful. Thank you for staying with us and leaving such a great review. I hope we can welcome you back again in the near future. -Guest Relations Manager-