Best Western Plus Columbia River Hotel

1001 Rossland Avenue, Trail, British Columbia, V1R 3N7, Canada
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Best Western Plus Columbia River Hotel

Situated on the mighty Columbia River in the West Kootenay region of Trail, British Columbia is a special place of international sport and civic pride, of natural beauty and industry. You will find our award-winning boutique hotel downtown in the hea show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1001 Rossland Avenue, Trail, British Columbia, V1R 3N7, Canada

Reviews of Best Western Plus Columbia River Hotel

Traveller Overview:
4.0 Rating: 342 reviews
Excellent 45%
Very Good 33%
Average 16%
Poor 3%
Terrible 1%
Rating

Adam G, wrote review 20/04/2021

Comfortable, enjoyable stay

Comfortable older property in extremely convenient downtown location. Plenty of parking. 24 hour desk, professional and friendly staff. Very clean room and common spaces / lobby. Restaurant closed due... more

Owner Response
Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Adam, Thank you for your review. We are happy to hear your enjoyed your stay with us and found everything to be clean and comfortable. The location is something we are very pleased that it works great for just about everyone. Thanks again for the review and staying with us. I hope we can see you back again soon. -Guest Relations Manager-
Rating

tiffanycM8016RS, wrote review 20/04/2021

Fantastic Hotel

I came to the area for work and the Best Western Plus Columbia was recommended to me by a colleague. From the first phone call to the time I had to leave the staff was an absolute joy and made me feel... more

Owner Response
Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Tiffany, Thank you for your review. We are very pleased to hear your enjoyed your stay with us. Cleanliness is very important to us, I am glad your found it so. The comments about our staff are very meaningful. Thank you for staying with us and leaving such a great review. I hope we can welcome you back again in the near future. -Guest Relations Manager-
Rating

nica92021, wrote review 11/04/2021

Not safe

When we went to leave there was a homeless person sleeping outside the front door. That person proceeded to get up and than followed my husband as he left threatening him. Around half an hour before t... more

Owner Response
Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Nica, Thank you for taking the time to submit a review. Our hotel has 24 hour security service to handle any situation that may come up, and has been in place for longer than I've worked here (and I've been with the hotel for 15 years). I apologize that our front desk team did not properly communicate this to you as we often keep security discreet to ensure we don't disturb our in-house guests. I would greatly appreciate a chance to speak with you as I can't see when you were in our city to be able to look into your stay directly. Please reach out during the weekday mornings with a call, or even an email if that fits for you. Thank you for the information as we always appreciate the opportunity to continue to improve our guest experience.
Rating

MartinCR94, wrote review 16/03/2021

Excellent Service

It is never a bad experience at the Best Western Columbia River Hotel. They provide excellent service and keep their establishment in pristine condition. They recently went above and beyond and hosted... more

Owner Response
Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Martin, Thank you for your review. I'm happy to hear you enjoyed your time with us in Trail and that your event went well. That's always the plan of course, and when plans come together it feels great. I hope we see you again soon!
Rating

grizzzzly1, wrote review 03/02/2021

Disappointed

I am a local person whom stayed at this hotel after a medical procedure in the hospital. I am very disappointed with the Best Wester+ in Trail BC. There was no Coffee/Tea machine, you have to pay extr... more

Owner Response
Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you leaving a review. I'm sorry to hear that your expectations were missed. I would like to ensure you, that in line with Best Western standards, every guestroom is equipped with a coffee/tea maker for your convenience. Due to winter in the Kootenay's our guest rooms are kept at 65 degrees. If there is anything we can do for you please reach out direct to me at the hotel and I would be happy to discuss further. I would like thank you for staying with us and supporting local and we hope to exceed your expectations in the future.