Best Western Plus Columbia River Hotel

1001 Rossland Avenue, Trail, British Columbia, V1R 3N7, Canada
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Best Western Plus Columbia River Hotel

Situated on the mighty Columbia River in the West Kootenay region of British Columbia, Trail is a special place of international sport and civic pride, of natural beauty and industry. You will find our award-winning boutique hotel downtown in the hea show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1001 Rossland Avenue, Trail, British Columbia, V1R 3N7, Canada

Reviews of Best Western Plus Columbia River Hotel

Traveller Overview:
4.0 Rating: 334 reviews
Excellent 44%
Very Good 33%
Average 17%
Poor 2%
Terrible 1%
Rating

themitts, wrote review 05/09/2020

not a "plus" status hotel in my opinion

i have stayed at several best western plus hotels & this hotel is not worthy of being a "plus" status hotel. appliances in the room kept us awake through the night every time they cycled on. the actua... more

Owner Response
G L, General Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. I would be more than happy to review your booking with you if you wish. Just reach out to the hotel front desk manager and we can look at it together. I hope to hear from you soon. Thank you.
Rating

Dar F, wrote review 26/06/2020

Another BEST in unprecedented times

Stayed here again while in Trail for business, as it is my go to Hotel of Choice. Even with the Covid-19 restrictions in place this hotel is clean comfortable and a great caring happy to see you staff... more

Rating

C2365CHsandrac, wrote review 15/03/2020

Our stay in Trail, B.C. at the Best Western Plus Columbia River Hotel

We had a lovely stay at a very modern, clean hotel in Trail. The staff was top notch with genuine smiles and offers of services. The water pressure in the taps was abundant and the icy cold water o... more

Owner Response
GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. I'm happy you found the hotel to be clean and modern as we did update our rooms quite recently. For our breakfast we want to add value for our guests, and provide them with something to help start off their day on the right foot and it looks like it did just that for you. I think our housekeeping, and maintenance, teams are really on the ball and they make my job at the front desk that much easier. I hope we see you again soon!
Rating

Hartford69, wrote review 11/02/2020

Nice and clean

Check in and hospitality are awesome. Definitely an older hotel remodelled and they did a great job. Very impressed and we felt safe and comfortable. Price was decent and the amenities in close proxim... more

Owner Response
GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. Your comment about our hospitality is greatly appreciated. I think we have a great team at the front desk, and it shows in the review we get. We did an update for all of our rooms recently and I think it paid off as quite a few guests have noticed and have expressed sentiments similar to yours. We also feature security onsite which I think really helps our guests feel safe as you have described. Being in the middle of town helps and does put us in walking distance to a lot of what our city has to offer. I hope we see you again soon!
Rating

Dennis G B, wrote review 10/01/2020

Nothing really good here

Nothing was really how it should be, lousy Wi Fi, Small room, several equipment problems, very little accomodation from the desk, no coffee in the lobby,strict aderence to breafast ends at 9 AM sharp ... more

Owner Response
GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Dennis, Thank you for your review. I'm sorry we didn't meet your expectations. For any issues with our WiFi we do follow the Best Western standard and have 24 hour tech support, as well as two internet providers to make sure we can provide good service to our guests. Our current breakfast hours are 6-9am during the weekdays, and 7-10am on weekends. We do close up at those times, but if a guest is still in when closing time comes they would never force you to leave. Being in our downtown location we are close to several dining options, and we are quite happy to be. Thank you.