Best Western Plus Columbia River Hotel

1001 Rossland Avenue, Trail, British Columbia, V1R 3N7, Canada
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Best Western Plus Columbia River Hotel

Situated on the mighty Columbia River in the West Kootenay region of Trail, British Columbia is a special place of international sport and civic pride, of natural beauty and industry. You will find our award-winning boutique hotel downtown in the hea show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1001 Rossland Avenue, Trail, British Columbia, V1R 3N7, Canada

Reviews of Best Western Plus Columbia River Hotel

Traveller Overview:
4.0 Rating: 338 reviews
Excellent 44%
Very Good 33%
Average 16%
Poor 3%
Terrible 1%
Rating

grizzzzly1, wrote review 03/02/2021

Disappointed

I am a local person whom stayed at this hotel after a medical procedure in the hospital. I am very disappointed with the Best Wester+ in Trail BC. There was no Coffee/Tea machine, you have to pay extr... more

Owner Response
Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you leaving a review. I'm sorry to hear that your expectations were missed. I would like to ensure you, that in line with Best Western standards, every guestroom is equipped with a coffee/tea maker for your convenience. Due to winter in the Kootenay's our guest rooms are kept at 65 degrees. If there is anything we can do for you please reach out direct to me at the hotel and I would be happy to discuss further. I would like thank you for staying with us and supporting local and we hope to exceed your expectations in the future.
Rating

twysted2015, wrote review 17/01/2021

Business stay

Stayed for one night while in Trail on business. Location was exceptionally clean and the room was spotless. Staff were friendly and efficient, with my free night coupon being honoured and processed q... more

Owner Response
G L, General Manager at Best Western Plus Columbia River Hotel, responded to this review
HI, Thank you for your review. We are very pleased to hear you found the rooms spotless and the location worked well for you. Yes you are correct the rooms have undergone a renovation recently witch we think turned out quite well. Thank you for staying with us and I hope we can welcome you back again in the near future.
Rating

jwing2020, wrote review 18/12/2020

always a good stay

room was very clean, internet was lightning fast and bed gave me a very good sleep. Location in Trail allowed me see many customers quickly and with great profit, as well as many close amenities like ... more

Owner Response
G L, General Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. Clean and comfortable is always our aim for our guests. Having good internet is always important and is why we have wifi and wired to cover all of the options. We are quite lucky to be located in the heart of downtown Trail, and I'm happy you took advantage of it. I hope we see you again soon! But if we don't, Merry Christmas! Guest Relations Manager
Rating

velma42020, wrote review 25/09/2020

Amenities all closed but still the same price

Booked online and choose this hotel because the pub was attached and free breaky. Upon arrival we find out the pub is closed the spa is closed. We stayed 2 nights and our room overlooked the pub roof ... more

Owner Response
G L, General Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Velma, Thank you for your review. During this time we have moved to providing a grab-n-go breakfast bag as we want to do our part to keep our guests, and employees, safe. During this time we are focused on providing a clean and comfortable stay which takes quite a lot of coordination and effort, especially when it comes to our team in housekeeping who work harder than anyone I know. I can understand it is a tough time not having all the typical extras in the form of the restaurant, which we are still working towards reopening when we feel we can do it safely for both our guests and employees alike. Thank you for your patience and understanding during this time. Guest Relations Manager
Rating

themitts, wrote review 05/09/2020

not a "plus" status hotel in my opinion

i have stayed at several best western plus hotels & this hotel is not worthy of being a "plus" status hotel. appliances in the room kept us awake through the night every time they cycled on. the actua... more

Owner Response
G L, General Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. I would be more than happy to review your booking with you if you wish. Just reach out to the hotel front desk manager and we can look at it together. I hope to hear from you soon. Thank you.