The exterior is decieving...
20/10/2019 Tropylium, Pullman, Washington
This hotel is not particularly impressive from the outside. However the interior is completely updated and very nicely done. Our room was spotlessly clean with comfortable beds. Each staff member we... more
This hotel is not particularly impressive from the outside. However the interior is completely updated and very nicely done. Our room was spotlessly clean with comfortable beds. Each staff member we encountered was cheerful and friendly. The location is an easy walk to the main business district in Trail. My only criticisms would be the very small bathroom which lacked an exhaust fan and the fact the the breakfast bar was not quite as extensive and fresh as those in comparable hotels. less
GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Thank you for your review.
I find your mention of our interior being a bit of a surprise to be quite common. A lot of work has gone into updating our rooms in particular in the last few month we basically replaced almost everything in each room. We want to make sure our guests are comfortable and our rooms are updated with things our guests expect like having multiple usb plugs on each side table. As a protection against the forgetful, our washroom are equipped with a 24 hour constant flow system that is always replacing the air in the washrooms, which means you don't have a control over the bathroom fan but it is always working. I hope we see you again soon!