Room 417 HAS BEDBUGS
I was Army TDY to attend classes in Fort Jackson, had to check outearlier because I was bitten several times in my arm, neck and face, I did not notice the first day but the third day. I report to the... more
I was Army TDY to attend classes in Fort Jackson, had to check outearlier because I was bitten several times in my arm, neck and face, I did not notice the first day but the third day. I report to the personnel and I was basically ignored, was to supposed to be there btw 11-17 Jul and had to check out 14 Jul. Very unhappy less
Lindy White, General Manager at Best Western Plus Columbia North East, responded to this review
Thank you for taking the time to share your honest feedback with us. We deeply regret that your stay was cut short and that you were inconvenienced during your time with us. Rest assured, your claim is currently being investigated by our management team and a professional pest control service. At this time, there has been nothing identified in the guestroom you occupied however, we are waiting on the professional inspection report for final confirmation. We have tried to reach you though email to get a deeper understanding of your experience, including photos of the guestroom but we have been unsuccessful in receiving a response. We are here to help you and we want to make sure your concerns are resolved. We look forward to providing you with a timely resolution and we hope you will allow us to serve you better the next time your travels bring you to our area.