Outdated hotel with a need for repairs.
I came to this hotel with my girlfriend to settle some arrangements for her father that passed away. The location was great but the hotel is outdated and in need of better pest control. Dead Palmetto ... more
I came to this hotel with my girlfriend to settle some arrangements for her father that passed away. The location was great but the hotel is outdated and in need of better pest control. Dead Palmetto Bugs littered the stairwell and I found a German Cockroach in my bathroom the first night. The compressor from the mini-fridge kept making noise. The bathroom also needs some general upkeep as the molding looked to be falling apart, the toilet bowl had a crack in it and it kept running causing my partner and I to be annoyed in the middle of the night. I'll take responsibility for the toilet bowl as I should've spoke up sooner so the repairman could fix it but it was something I just dealt with considering the nature of our visit. I wouldn't want to stay at this location again and hope this isn't a general representation of what I should expect at Best Western since my first stay at one in Florida was absolutely amazing. less
Lindy White, General Manager at Best Western Plus Columbia North East, responded to this review
First let us say we are sorry for your loss. Thank you for sharing your feedback with us, we take your concerns very serious. Our guest are our number 1 priority and very Important to us. Thanks for letting us know so we can address right away. We have contacted our pest control company also with your concerns. Yes had you told us we could have fixed the issue or moved you to a different room. We were in the process of planning renovation before COVID-19 unfortunately our plans are on hold.