Best Western Plus Columbia North East

7525 Two Notch Road, Columbia, South Carolina, 29223-6219, United States
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Best Western Plus Columbia North East

Designed with the needs of our business and leisure travelers in mind, our affordable hotel in Columbia, SC, is the perfect destination for your trip to USC and the historic areas of Columbia. The Best Western Plus Columbia North East is your home aw show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
7525 Two Notch Road, Columbia, South Carolina, 29223-6219, United States

Reviews of Best Western Plus Columbia North East

Traveller Overview:
4.0 Rating: 695 reviews
Excellent 53%
Very Good 28%
Average 9%
Poor 3%
Terrible 4%
Rating

aducote093, wrote review 07/09/2020

Do not recommend

We arrived after midnight due to travel delays and had to be buzzed in. Not the best area apparently. The front desk person told me our reservation was canceled but she would see if she can redo it. N... more

Owner Response
Gwen Thurman, Marketing at Best Western Plus Columbia North East, responded to this review
We are sorry to hear of your travel delays and your experience at our property. This is not typical of our guests comments and we will address your concerns with our staff and we thank you for your feedback.
Rating

4isenhour, wrote review 24/08/2020

Go away do NOT stay!

The second floor smelled of marijuana throughout the hallways. We videoed a bug crawling across our bedding. Our vehicle was stolen from the parking lot 12 spaces from the front door of the hotel. The... more

Owner Response
Lindy White, General Manager at Best Western Plus Columbia North East, responded to this review
Dear Isenhour Thank you for sharing your honest and detailed feedback with us. We are terribly sorry for the inconveniences you experienced during your recent stay. Rest assured that we have taken an in depth look at our operational and problem-resolution efforts and have already made changes in protocol, should issues of this nature arise in the future. We regret that you were not satisfied with our breakfast offering. We are brainstorming new items to include in the complimentary breakfast which will add more options and flavor without compromising guest safety. Regarding the cleanliness of your guestroom bedding and the functionality of your shampoo dispenser; we have already notified our pest control partner and scheduled an appointment and inspection. We have routine inspections and preventative measures in place however, it appears we may need to increase those efforts in the summer months and we certainly will. We will work with our housekeeping department to remind them to ensure all toiletry dispensers are in working order prior to clearing the room for rental. We apologize for the odor you experienced on the second floor. We are a non-smoking facility and we can confirm that the guests who were identified in violation of the non-smoking policy were removed from the hotel as soon as we were notified of the issue. We are empathetic to the situation that took place with your vehicle and you can guarantee that we are fully cooperative with the authorities as they conduct their investigation. We can’t imagine how frustrated and upset you must have been that day and we sincerely apologize for any additional stress or anxiety that created for you. I hope that I have addressed your concerns. Again, we are grateful for your honest feedback. We are always looking for ways to improve our overall service and operations and with your input, we have identified a few problem areas we will continue to focus on. You can count on us to continue working hard to get it right and we won’t stop trying until our guests are 100% satisfied.
Rating

Kathleen C, wrote review 20/08/2020

Very nice

Very clean, staff efficient & pleasant. Clean room, felt comfortable & safe with measures put into .place due to COVID19. Good location with easy access to to dining, interstate, & downtown Columbia. ... more

Owner Response
GWEN THURMAN, Marketing at Best Western Plus Columbia North East, responded to this review
We are so pleased you enjoyed your stay and you found your room to be clean and comfortable. Our guest and staff are very important to us and we are taking all safety precautions. Thank you
Rating

wonka1252, wrote review 12/08/2020

Best Western Columbia SC

had a great stay excellent staff, clean room convient location couldnt ask for more service from staff or management, 2 nd time at this location will always keep in mind for future stays, thanks to e... more

Owner Response
Lindy White, General Manager at Best Western Plus Columbia North East, responded to this review
We are elated you enjoyed your stay at the Best Western Plus Columbia. On behalf of our entire staff we want to thank you for sharing your stay with us and it was our pleasure to serve you.
Rating

Victor N, wrote review 11/08/2020

Outdated hotel with a need for repairs.

I came to this hotel with my girlfriend to settle some arrangements for her father that passed away. The location was great but the hotel is outdated and in need of better pest control. Dead Palmetto ... more

Owner Response
Lindy White, General Manager at Best Western Plus Columbia North East, responded to this review
First let us say we are sorry for your loss. Thank you for sharing your feedback with us, we take your concerns very serious. Our guest are our number 1 priority and very Important to us. Thanks for letting us know so we can address right away. We have contacted our pest control company also with your concerns. Yes had you told us we could have fixed the issue or moved you to a different room. We were in the process of planning renovation before COVID-19 unfortunately our plans are on hold.