False advertising around COVID safety
So, I chose this hotel because it was along my route, and because it advertised good practices around COVID-19. I'm in route to see my dad, who is elderly and about to have a heart surgery, so it's su... more
So, I chose this hotel because it was along my route, and because it advertised good practices around COVID-19. I'm in route to see my dad, who is elderly and about to have a heart surgery, so it's super important for me to be careful in my travels.
Well, not a SINGLE staff member in the hotel is wearing a mask. Not one. Not the people at the front desk, and not the cleaning people I passed in the halls. Which kind of defeats the purpose of those stringent cleaning standards, you know? If they're even telling the truth about that. According to their own website, "Hotel employees will follow strict guidelines, including utilizing Personal Protective Equipment, frequent and stringent hand-washing protocols, and housekeepers/laundry staff will wear both gloves and a mask."
Nope. If I'd known they were going to be this irresponsible, I'd have either looked elsewhere or just camped. I'm livid.
Sure, it's probably easier to make $$ if you're not strict on masks, especially in a climate where most people think the pandemic is make-believe, because they haven't *personally* been affected by it. But if you so flagrantly put profits above people, you deserve to be shut down. less
Tina M, Other at Best Western Plus Columbia Inn, responded to this review
Dear Valued Guest,
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience.
Know that we are all aware of the critical situation that is happening around the world with COVID-19 we would like to assure you as our guest that our Hotel is taking standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and associates. We take all reports of lacking service and your suggestions for improvement, particularly with wearing mask and ensure this will be strictly implemented.
Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.