Best Western Plus Columbia Inn

I am a loyal BW customer but will not stay here again. To start off, during check in one of the staff members was being the manager who was checking us in and she was mocking the manager, very disrespectful especially in front of guests. As we walked to our room we were surprised at how dirty the hallways were, we expect some in the entryway due to weather but not on throughout the hotel. Our room was no better, the chair next to the bed had stains on it that looked suspicious, and why wasn’t it cleaned? Nothing was moved to clean the floors properly either, no pride in how the rooms are kept. On the fridge and the shelves under the sink you could see the layer of dust and the ice bucket still had water in it. We used the pool and hot tub, the pool was not heated, my wife said it was like walking in glacier water, I didn’t try. The hot tub they had just gotten fixed so I don’t think the ph was right as the water was green. When we shared some of our concerns with the front desk upon checkout their excuse was that the maintenance guy was out with the flu, how does that relate to the hallways and rooms not being clean? We didn’t mention the pool or hot tub to her. There have been some issues at this property and BW has hired new management here so hopefully thing will improve, but it will be while before I go back... less

The desk staff need to be attentive to the needs of your customers. NOT playing games or whatever she was doing on her phone. The faucet in our room when turned on leaked all over the sink surface. The pop up wouldn't pop on the sink. less

So went there for 2 nights. Excellent location , plenty of nearby dining. Room was nice quiet, 1st floor. Pool and hot tub were fine. Breakfast was what you’d expect, a little limited. Would definitely stay again. less

I stay at this hotel on a weekly basis. My only issue is that they sometimes run out of breakfast food for the week and there has been a few times when breakfast was not available. otherwise, this is a nice, quiet hotel with amazing staff. less

We checked in after 1 am....the front desk staff had their feet up and wasn’t real enthused about helping. Wasn’t unfriendly by any means just not what you would expect. Room was clean and bed was comfortable. TV did not work in our room but wasn’t a big deal to us. Breakfast was excellent with lots of choices. Annnd they’re dog friendly! less