Motel 6 might have been a better option
03/02/2019 jmar4791, Saint Peters, Missouri
I am a loyal BW customer but will not stay here again. To start off, during check in one of the staff members was being the manager who was checking us in and she was mocking the manager, very disresp... more
I am a loyal BW customer but will not stay here again. To start off, during check in one of the staff members was being the manager who was checking us in and she was mocking the manager, very disrespectful especially in front of guests.
As we walked to our room we were surprised at how dirty the hallways were, we expect some in the entryway due to weather but not on throughout the hotel. Our room was no better, the chair next to the bed had stains on it that looked suspicious, and why wasn’t it cleaned? Nothing was moved to clean the floors properly either, no pride in how the rooms are kept. On the fridge and the shelves under the sink you could see the layer of dust and the ice bucket still had water in it.
We used the pool and hot tub, the pool was not heated, my wife said it was like walking in glacier water, I didn’t try. The hot tub they had just gotten fixed so I don’t think the ph was right as the water was green.
When we shared some of our concerns with the front desk upon checkout their excuse was that the maintenance guy was out with the flu, how does that relate to the hallways and rooms not being clean? We didn’t mention the pool or hot tub to her.
There have been some issues at this property and BW has hired new management here so hopefully thing will improve, but it will be while before I go back... less