Nice Lobby, Old Rooms with Broken Things
The Room: The room is old. There was mold in the bathroom. The shower didn't work. The toilet ran all night. The front desk didn't care. I didn't know the shower didn't work before the pool/hot tub, s... more
The Room: The room is old. There was mold in the bathroom. The shower didn't work. The toilet ran all night. The front desk didn't care. I didn't know the shower didn't work before the pool/hot tub, so it was fun smelling like chlorine the entire next day. The carpet is really old. The room looks like they stopped halfway through a renovation. One nice wall, old and smelly carpet. Nice comfortable beds, peeling wallpaper.
The Pool: The pool was pretty cold. The hot tub was hot, almost too hot, with zero jets. This makes it the equivalent of an overly hot bathtub.
The Internet: There's no password required, so use at your own risk. There are 2 fast food restaurants close enough to use the wi-fi, so it's really slow and disconnects often.
The Lobby: Looks nice and updated. The front desk is apathetic towards any issues. Maintenance doesn't come in until 9am - so hopefully your room is in working order!
The Breakfast: Pretty lame. This one is the low scale of Best Western breakfast. We had biscuits - dry with gravy - solidified with a crust in the container. We were there at 7:45am, I'd hate to know what it looked like for the 8:45am people since breakfast went until 9am.
The location is okay. Right against the freeway, which I knew from google maps. It's a very easy on and off I-70, and there are plenty of dining options within 1-2 miles. less
Guest Relations Manager, Other at Best Western Plus Columbia Inn, responded to this review
Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. We take this business very seriously and assure you that management has taken all the steps to make sure to the future guests will experience the same and our ultimate goal is to make sure each guest had a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit