Best Western Plus Columbia Inn

What the description want tell you is there is a homeless camp across the parking lot under the bridge. They have had multiple break-ins 2 nights in a row. And the security cameras are not working so if some does break in your car there is nothing they can do about it. less

So, I chose this hotel because it was along my route, and because it advertised good practices around COVID-19. I'm in route to see my dad, who is elderly and about to have a heart surgery, so it's super important for me to be careful in my travels. Well, not a SINGLE staff member in the hotel is wearing a mask. Not one. Not the people at the front desk, and not the cleaning people I passed in the halls. Which kind of defeats the purpose of those stringent cleaning standards, you know? If they're even telling the truth about that. According to their own website, "Hotel employees will follow strict guidelines, including utilizing Personal Protective Equipment, frequent and stringent hand-washing protocols, and housekeepers/laundry staff will wear both gloves and a mask." Nope. If I'd known they were going to be this irresponsible, I'd have either looked elsewhere or just camped. I'm livid. Sure, it's probably easier to make $$ if you're not strict on masks, especially in a climate where most people think the pandemic is make-believe, because they haven't *personally* been affected by it. But if you so flagrantly put profits above people, you deserve to be shut down. less

I was unnerved to see the mask ordinance was not being enforced at Best Western Plus. I saw 5-6 people without a mask on as we were registering. I asked the woman at the front desk if masks were required in public places in the city of Columbia. She said they were required, but didn’t seem concerned because she had a shield to protect herself. If I would have known this hotel was going to ignore Columbia’s mask ordinance, I would have never stayed here. You need to be upfront and tell your customers that you will not be enforcing Boone County’s mask order. less

Me and my wife stayed last week in this hotel it was clean, service was great! Very affordable. Breakfast is very good and fresh.we see Owner there She say she is new owner but she’s very nice and polite with customer less

I always think it's a must to be recognized when doing such an outstanding job going above and beyond what you need to do at your workplace! I stayed at this location with my great grandmother and son. I called about an hour out to ask for my air to be bumped up so it wasn't too cold and extra towels, and blankets upon arrival. I assumed I would pick them up at front desk but she went over and beyond and had them already put up nicely in my room!!! Also at perfect temp for my great grandmother! I also asked if the young lady Could possibly have breakfast just maybe 15 minutes early because we had to be on the road right when it was due to start...and she said absolutely!!! She even made us up bags to quickly grab and go!! She also was kind enough to bring me 2 cups of coffee to my room first thing waking up when I called down to ask!!! She would over and beyond and made our stay one we will never forget and we will most definitely be back!!! The hospitality is outstanding and our room was very clean and nice!! The lobby was very nice and clean also!!!! Thank you so much for the great stay and see ya soon!!!!! less