Best Western Plus Columbia Inn

After 12 hours of driving in the rain last night, Front desk at this hotel would not honor a paid reservation for our son thru hotels.com for a room for 1 person and one cat. They said all the "pet rooms" were taken, but they had previously accepted our reservation for one person and one cat. Later a different desk person informed that the front desk clerk could have given him any room and that this should never have happened. Rude and disgusting treatment. We switched to the Hampton Inn, who graciously helped. So unnecessary. less

My family consists of military veterans and first responders...WORST HOTEL in Columbia!!! Don't stay here...EVER! My family has been at this hotel for several days. Rooms are never cleaned, dust and dirt everywhere, floor underneath sink was disgusting, trash was not emptied, no toilet paper, no food at breakfast, no juice, no milk for cereal, rotten eggs, no plates, no napkins, no coffee, nothing for dry bagels and soooo dirty! Ridiculous, lazy, attendant leaves tip jar for providing no food, no service and her cocky attitude and rudeness! Staff eats more breakfast food than is left for paying customers! There is a pile of vomit at the side entry door and cigarette butts everywhere. Our door keys malfunctioned SEVERAL times per day. Heater sounds like a hurricane blowing! Took a picture of dust covered areas...my daughter suffers from asthma and she is so ill from the excessive dirt and dust!!!! This hotel needs to be shut down by the health department!!! I live in Texas, but grew up in Columbia. I am appalled that during our Xmas vacation (visiting family) this year, that Best Western would treat holiday guests with such rude staff and disgusting conditions!! Buyer beware!!! less

Eating places close by. Good location, but noisy Interstate. Dark rooms. Clean. Facilities in good shape. Staff needs to be more responsive to needs of the guests instead of doing their own thing and listening to music. less

This hotel charged me $40 extra for my two dogs. I have one senior dog that is 15 years old and has a hard time getting around. They have no pet rooms on the first floor so we stayed on the second floor. The halls are carpeted but when you reach the ground floor it is slick tile or marble surface which is hard for an elderly dog to walk on. In the morning I went to the breakfast and found that the hot food was all gone at 7:30. There were only four other people there and one of them asked for waffle batter and the reddish blonde hair lady gave them an excuse why she didn't have any ready. I got a cup of coffee and a muffin while she blamed the night crew for the food not being ready. An hour later we checked out and wanted a cup of coffee but there wasn't any. This was Thanksgiving morning and it wasn't busy. Except very busy making excuses. I paid the most here, and received the least of any property during a 7 night trip. less

I stayed with my family for 3 days at the hotel don’t even know where to begin the room was dirty the shower walls had hair everywhere the bed had a stain the front desk attendant had a big attitude breakfast was a mess cold gross and the pool was ice cold my little one hurt his toe I asked for a ban-dad was told the don’t have any asked for my room to be cleaned came back it wasn’t touched waited 2 hours for some one to come at least to empty the trash and bring new towels will never come back don’t recommend this place at all less