Best Western Plus Columbia Inn

Unacceptable accommodations - Entire building had an offensive oder - carpet in halls and stairways were stained and in horrible condition - in the room the shower curtain and ceiling had mold present - the entire room smelled terrible ! Carpet was disgusting ! Never again ! Best Western Plus Mold Mildew and the smells to go with it !! less

Room was clean but musty. Coffee pot was full of water. Swimming pool and hot tub were disgusting. Water in both was cloudy and trash was around the area. Breakfast and staff were good. This place needs some management attention!!! The GM should be ashamed. less

On June 20, 2021 I reserved a room at the Best Western Plus Columbia Inn in Columbia, Missouri, guaranteed for a late arrival. After driving for hours through a terrible thunderstorm, I arrived at the hotel at 10:30 PM to find it completely blacked out. They had lost electrical power. They could not open the electric sliding glass door, so I shouted through the door to them to cancel my reservation because there was no way for me to get into my room. They told me that they had canceled the reservation and I left. A few days later I learned that they had charged me for the room that I never was able to use. I called them and asked them to refund the charge and they agreed. But they didn’t. A week later I called again; they agreed to refund the charge but did not. Finally, I called a THIRD time and they assured me that they had refunded my money – but they still haven’t. It has been nearly a month and they have not refunded my money for a room that they could not provide me on the night of June 20. Why are they charging me for the room? less

Thought we’d give this hotel a try. Because it said it was a Best Western Plus that it would be a little higher quality Best Western type of hotel. Ultimately it was just an average tired looking hotel Best Western. Staff was courteous though…no complaints about them. less

The Room: The room is old. There was mold in the bathroom. The shower didn't work. The toilet ran all night. The front desk didn't care. I didn't know the shower didn't work before the pool/hot tub, so it was fun smelling like chlorine the entire next day. The carpet is really old. The room looks like they stopped halfway through a renovation. One nice wall, old and smelly carpet. Nice comfortable beds, peeling wallpaper. The Pool: The pool was pretty cold. The hot tub was hot, almost too hot, with zero jets. This makes it the equivalent of an overly hot bathtub. The Internet: There's no password required, so use at your own risk. There are 2 fast food restaurants close enough to use the wi-fi, so it's really slow and disconnects often. The Lobby: Looks nice and updated. The front desk is apathetic towards any issues. Maintenance doesn't come in until 9am - so hopefully your room is in working order! The Breakfast: Pretty lame. This one is the low scale of Best Western breakfast. We had biscuits - dry with gravy - solidified with a crust in the container. We were there at 7:45am, I'd hate to know what it looked like for the 8:45am people since breakfast went until 9am. The location is okay. Right against the freeway, which I knew from google maps. It's a very easy on and off I-70, and there are plenty of dining options within 1-2 miles. less