Best Western Plus Columbia Inn

2904 Clark Ln, Columbia, Missouri, 65202-2480, United States
based on 46 reviews Trip Advisor Logo
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Best Western Plus Columbia Inn

Come check out a football game, enjoy the holiday season downtown, visit with friends and family in the area and check out our updated hotel!

We have an indoor pool, business center, truck/RV parking, complimentary Wi-Fi, complimentary brea
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2904 Clark Ln, Columbia, Missouri, 65202-2480, United States

Reviews of Best Western Plus Columbia Inn

Traveller Overview:
3.5 Rating: 46 reviews
Excellent 50%
Very Good 8%
Average 13%
Poor 8%
Terrible 19%
Rating

cmpow, wrote review 22/07/2021

SMELLY AND FILTY HOTEL

Unacceptable accommodations - Entire building had an offensive oder - carpet in halls and stairways were stained and in horrible condition - in the room the shower curtain and ceiling had mold present... more

Owner Response
Guest Relations Manager, Other at Best Western Plus Columbia Inn, responded to this review
Dear cmpow, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us especially with the condition of the hotel, carpet, stairways, and cleanliness during your stay. We would like you to know that guest satisfaction is of extreme importance to us and we will act on this immediately to ensure no future guest will experience the same. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. Thank you and I am hoping that you can give us another chance to prove our service to you again.
Rating

PMB8210, wrote review 19/07/2021

OK Place, but not even good

Room was clean but musty. Coffee pot was full of water. Swimming pool and hot tub were disgusting. Water in both was cloudy and trash was around the area. Breakfast and staff were good. This place nee... more

Owner Response
Guest Relations Manager, Other at Best Western Plus Columbia Inn, responded to this review
Dear PMB8210, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards especially with the cleanliness pool and the tub. We apologize for the issue you encountered with the service you received, and we will address your concerns with our team however we take utmost care and caution in terms of cleanliness of all guest rooms to ensure that it doesn't lead to any kind of suffering or infection to any of our guests. On the other hand, thank you for your compliments to our staff and the breakfast. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.
Rating

GlennC1152, wrote review 18/07/2021

Charged for a Room I Never Got

On June 20, 2021 I reserved a room at the Best Western Plus Columbia Inn in Columbia, Missouri, guaranteed for a late arrival. After driving for hours through a terrible thunderstorm, I arrived at th... more

Owner Response
Guest Relations Manager, Other at Best Western Plus Columbia Inn, responded to this review
Dear GlennC1152, We are truly sorry that we never had the chance to host you as well as the inconvenience you experienced with your reservation. Allow me to forward your concerns to our management team so they can act on this immediately to address the issue. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
Rating

JoeOB, wrote review 04/07/2021

Just an average Best Western

Thought we’d give this hotel a try. Because it said it was a Best Western Plus that it would be a little higher quality Best Western type of hotel. Ultimately it was just an average tired looking hot... more

Owner Response
Guest Relations Manager, Other at Best Western Plus Columbia Inn, responded to this review
Dear JoeOB, Thank you for giving us the opportunity to recognize our staff yet I am sorry to hear that you did not thoroughly enjoy your stay. I want to let you know that we take your feedback to heart. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
Rating

Happiness42291551930, wrote review 04/07/2021

Nice Lobby, Old Rooms with Broken Things

The Room: The room is old. There was mold in the bathroom. The shower didn't work. The toilet ran all night. The front desk didn't care. I didn't know the shower didn't work before the pool/hot tub, s... more

Owner Response
Guest Relations Manager, Other at Best Western Plus Columbia Inn, responded to this review
Dear Happiness42291551930, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. We take this business very seriously and assure you that management has taken all the steps to make sure to the future guests will experience the same and our ultimate goal is to make sure each guest had a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit