Clean and convenient but lacked standard BW Plus caliber
17/10/2018 Mtrancher, Bozeman, Montana
Having stayed at BW + I've come to anticipate and perhaps expect a certain level of professionalism. The hotel was clean, the room nice, but the staff lacks a service standard. Checking in went fairly... more
Having stayed at BW + I've come to anticipate and perhaps expect a certain level of professionalism. The hotel was clean, the room nice, but the staff lacks a service standard. Checking in went fairly well although the front desk attendant seemed a little distracted. Morning is where I really noticed the lack of professionalism. When I came down to breakfast, all the hot item crocks were empty. Now Best Western doesn't have huge crocks, so they do have to resupply often, therefore needing good attendants watching and working. At this BW the kitchen staff was sitting in the back room with the day mgr, all just visiting. I notified them they had a line of people waiting for breakfast at which point one of them checked the crocks and said it would be a few minutes. Breakfast is served 6 to 9; is it really that hard to work for three hours?? It took 15 -20 minutes to get items out which were quickly gobbled up and the whole cycle started again. Later as we left I noticed the mgr on a smoke break out in front of the hotel. While I wouldn't say stay away from this hotel, I think in the future I'll look for a different place. less
Rebecca W, General Manager at Best Western Plus Columbia Inn, responded to this review
Thank you so much for taking the time to submit your feedback on your most recent experience at our hotel. I am terribly sorry to hear that we did not exceed your expectations during your stay and would like the opportunity to make it right for you! It is certainly appalling to hear of our staff's behavior and I assure you this will be addressed and corrected immediately! We are currently working on many of the things you mentioned in your review in efforts to improve our future guests experience and would like to invite you back to our property in the near future to see the enhancements made! Should you decide to give us another try, please contact me personally and I will ensure your stay is both memorable as well as enjoyable!