Best Western Plus Columbia Inn

My husband and I arrived in Columbia after driving all night. Knowing that it was only noon and that it would be tough to get into a room anywhere, we called around. The fellow who was working at the desk was kind and agreed to call us when something was ready, then, gave us the name of a nearby park to take our two dogs and toddler. We got in the room early with his help, and were able to get some rest! We appreciated it so much. Most of the staff were wonderful, kind folks. Especially the room attendant who chased us down to return a dropped pacifier, and the breakfast bar attendant who was happily chatting with everyone. On the surface the property has been renovated, but sadly, more is to be done. There was a strong mold smell in parts of the place, and visible mildew and mold in our shower which was also in desperate need of re-caulking. Carpets and furniture are in need of deep cleaning as they are grubby and stained. I hope ownership will invest in the property, because the staff is top notch and deserves recognition not to just hear how rough the place is. less

Great hotel for the price. Excellent staff and the beds are very comfortable. Location is really great next we very good restaurants and right on the highway so entry and exit are very convenient. Must visit the hotel when in Columbia, MO less

This place is just nasty!! We were traveling in with a large group of people and all of them had a bad experience. The bathrooms were nasty, mold and hair all over the bathtub. We had a used wash rag left in our bathroom. The water while taking a shower was impossible to control, it was either scalding hot or freezing cold. The rest of the group had the same experience. One of the groups even had the manager and front desk clerk come up to their room and yell at them. This hotel has a serious leadership issue. We will not be staying at this facility again..! less

I stayed her for a week attending a workshop at the University of Missouri. There were a few peculiarities that I’ll get out of the way. There wasn’t a microwave in the room, which during a week’s stay would have be helpful. For some reason, Best Westerns often don’t have vending machines. If I wanted a snack or a soda I had to go down to the front desk and choose from their sparse selection, and they never seem to have Diet Coke (my addiction)! Additionally, I had been counting on being able to use the laundry at the hotel, but was informed that it had been out of order for as long as anyone could remember. Having said all of this, the service was good, the beds were wonderfully comfortable, everything was very clean, there was a a good-sized pool and hot tub, an outside area with lounge chairs to get some sun, a very complete fitness room, and, of course, Best Western’s signature hot breakfasts that are always excellent. So there are a few negatives that are outweighed but a plethora of positives, including a great price and location. Best Westerns are my go-to hotels for their great value and this one didn’t disappoint. less

Breakfast horrible. Desk clerks are rude (except for one gal that was just wonderful) can't give names because they don't where name tags. Tub drain was gross. Some whisker hair and pubic hair on bathroom floor. Pool was ice cold and had not been cleaned in who knows how long as there was a lot of hair in it. Hot tub wasn't a hot tub it was a warm tub, if even that. less