Best Western Plus Columbia Inn

Needs updating. Silver fish in sink and bathtub. This should not be a Plus best western. Just a Best Western! I will not be recommending this place. Beds are just okay. I try to use points, but this place lacks. less

out dated, pealing paint on ceiling, run down bathroom, needs updated badly. hotel employees were great though. limited parking in front, breakfast bar was very limited for a best western, will not reccommend until its updated. less

Aside from the key entry system never working properly, our room faced the back parking light and extremely bright high intensity lights shined through the black out shades to the extent we had to clamp the curtains shut but the light still shined around the curtains into the room at night despite our best efforts to use items to more securely hold the shades in place. less

I am pretty loyal to Best Westerns because I can generally count on a certain level of cleanliness and safety and a decent breakfast. This hotel failed on two of the three. There was a torn wrapper on the floor in the entryway to the room. The light in that entryway did not work. There was hair on the wall of the shower, and the bed was poorly made. Breakfast was terrible, with no eggs, either hot or hard-boiled, no yogurt, two green bananas and some waffle batter. Yes, there was toast and probably donuts. I can't eat gluten, so I didn't notice. Also, if you are on the side of the hotel with the Steak-n-Shake, be aware that it is open 24 hours a day, and the lights are bright. And finally, the hotel parking lot is very small and hard to navigate with a large vehicle. less

Having stayed at BW + I've come to anticipate and perhaps expect a certain level of professionalism. The hotel was clean, the room nice, but the staff lacks a service standard. Checking in went fairly well although the front desk attendant seemed a little distracted. Morning is where I really noticed the lack of professionalism. When I came down to breakfast, all the hot item crocks were empty. Now Best Western doesn't have huge crocks, so they do have to resupply often, therefore needing good attendants watching and working. At this BW the kitchen staff was sitting in the back room with the day mgr, all just visiting. I notified them they had a line of people waiting for breakfast at which point one of them checked the crocks and said it would be a few minutes. Breakfast is served 6 to 9; is it really that hard to work for three hours?? It took 15 -20 minutes to get items out which were quickly gobbled up and the whole cycle started again. Later as we left I noticed the mgr on a smoke break out in front of the hotel. While I wouldn't say stay away from this hotel, I think in the future I'll look for a different place. less