Best Western Plus Columbia Inn

At arrival, I checked us in, got our keys then my husband and I lugged all of our stuff upstairs and walked into our room and it was dirty. Beds weren't made, trash everywhere, etc. and I got something disgusting on my hand that I don't want to know what it was! Went back downstairs to lobby where the lady working seemed frustrated and confused with how her shift was going. I later found out this happened to other guests. She found us another room with the manager. No apologies were given. She just sat new keys on the counter and said nothing. Our new room was clean at first glance, but there was hair on the bathroom floor, pillowcases stained. We were tired so just said forget it and threw the pillowcases off and I took a wash rag to the floor. We had family staying in another room and we decided to take a dip in the pool. We all got down there and the water was like an ice bath. My daughter tried to tough it out and "get used to" the water and her lips were turning blue within 5 mins. The next morning at breakfast, 30 mins before breakfast was to end they ran out of several foods, all the juices, even water and would not refill them. We left for the day and came back to our room untouched by housekeeping. The housekeeper put we had our do not disturb tag out, which we did not. It was in our room when we returned. I went to the desk to get towels for showers and asked the manager why housekeeping did not go in our room and he threw our towels on the desk and said "I don't know" and picked up the phone and continued his conversation. Later on I went to the desk and explained to the manager how unhappy we were with our stay and everything that was wrong and he assured me he would do something for me to take care of it. It was late, we were both frustrated so I left it at that and went on to bed. Next morning I wake up to our receipt under the door, nothing was done. The staff sit around on the furniture in the lobby on their phones. Ask for something and they act like you're bothering them. I once accidentally ended up at a Motel 6 on the very wrong side of Denver that had bullet holes in it and drug deals in the parking lot and I'm more likely to return there than stay here again. Service was way better there. less

Choose this hotel due to indoor pool. When we checked in nobody told us the heater in pool was broke. It ruined our whole weekend getaway. Went to lobby to get a drink and the cooler was pretty much empty so I couldn't even get a drink, and the pillows are like couch throw pillows. less

Staff is horrible with bad attitude. No help what so ever. Rooms not clean. Pizza box was left in the room we checked into. Moved into another room to have cleaning gloves left on dresser. Staff said couldn't move us but then did. Called ahead of time to get connected rooms staff said couldn't do over the phone got there and requested thru booking company and hotel. Was told no rooms were available. less

I am a loyal BW customer but will not stay here again. To start off, during check in one of the staff members was being the manager who was checking us in and she was mocking the manager, very disrespectful especially in front of guests. As we walked to our room we were surprised at how dirty the hallways were, we expect some in the entryway due to weather but not on throughout the hotel. Our room was no better, the chair next to the bed had stains on it that looked suspicious, and why wasn’t it cleaned? Nothing was moved to clean the floors properly either, no pride in how the rooms are kept. On the fridge and the shelves under the sink you could see the layer of dust and the ice bucket still had water in it. We used the pool and hot tub, the pool was not heated, my wife said it was like walking in glacier water, I didn’t try. The hot tub they had just gotten fixed so I don’t think the ph was right as the water was green. When we shared some of our concerns with the front desk upon checkout their excuse was that the maintenance guy was out with the flu, how does that relate to the hallways and rooms not being clean? We didn’t mention the pool or hot tub to her. There have been some issues at this property and BW has hired new management here so hopefully thing will improve, but it will be while before I go back... less

The desk staff need to be attentive to the needs of your customers. NOT playing games or whatever she was doing on her phone. The faucet in our room when turned on leaked all over the sink surface. The pop up wouldn't pop on the sink. less