Best Western Plus Columbia Inn

Rooms were dirty. They moved us twice then told us they didnt have any more rooms available. We still had two nights stay and do to them charging us upfront rather then at check out I didnt have the extra money in my savings account to pay for that hotel and another one less

Where to even start? The front desk clerk was horribly rude at check in and again at check out. She could not answer questions related to our bill and asked me to explain it to her?! They turned off the water without notifying any of the rooms and one of the members or our party was mid-shower when the water went off. The hotel is filthy. The breakfast room did not get vacuumed the entire weekend and was regularly out of most items. The one evening around 9:30 the front desk clerk was nowhere to be found. That's because she left the premises in a car. When she came back the smell of marijuana was intense. She then yelled at us stating she had been sitting there for 4 hours and no one needed anything. So she got up to "take the trash out" and we show up. I have stayed at numerous hotels in Columbia over the last decade and have never had an experience like this. Stay anywhere but here! I could add many many more items to my list of complaints. I filed the complaint with corporate and the hotel refused to address any of the issues. less

Room was filthy, mirrors had knot been cleaned ever, bathroom floor was sticky, dust everywhere, one bed had not been made up and linens were piled on the end of the bed. Elevator was filthy. Hallways were filthy. Housekeeping staff, when she did arrive was rude and profane. Have never experienced this at a Best Western before. less

I honestly don't even know where to begin... our entire stay was a disaster to say the least. The only reason i am giving it 2 stars is because the manager did attempt to make it right and took some money off our room. We got into out room and it appeared to be clean. My son was playing with a ball and it rolled under the bed and he pulled out an empty plastic juice bottle and a leg to a plastic baby doll, neither of which were ours. Then when we went to use the bathroom for the first time, we discovered that the toilet was not clean. We had some friends staying in the hotel as well and they found almost no toilet paper in their room and a bar of half used soap left in the soap dish. When they asked the front desk for more toilet paper, the front desk wasn't able to locate any. The pool was freezing to the point where it probably could have given someone hypothermia. Later in the night our smoke detector started beeping. The battery was going dead. 24 hours later and it still wasn't fixed. We slept the 2nd night with no smoke detector because we took it off the wall and down to the front desk. We asked multiple times for it to be fixed and they didn't fix it. From my understanding as well, the second floor was out of power for quite some time during our stay. Luckily we were not effected by this. The side doors would also not allow you in, even with your key card. The breakfast was mediocre. My husband and his fellow soldier said the potatoes were better on deployment than what they were at the hotel. When returning from dinner the first night, the hotel entrance and front desk area smelled very heavily of weed. The side doors were also not accessible even with the key cards. While we were packing up to head out, I checked under the chair to make sure no toys were there. I found about 7 cheese balls. We didn't have any. The curtain was also covered in mold. When my husband came back up from loading the car, he said we needed to wait for things to settle down downstairs. the police had been called to the property and the man at the front desk quit on the spot due to the incident. They offered to move our room but with two dogs and a 3yo that made it very difficult as we were already settled and unpacked. The manager did give a discount for the troubles. Overall I was not satisfied and we will not be staying again. We have stayed at many best westerns and we enjoy them but this one is in need of serious help and a deep clean. It has no business being a "plu less

After 12 hours of driving in the rain last night, Front desk at this hotel would not honor a paid reservation for our son thru hotels.com for a room for 1 person and one cat. They said all the "pet rooms" were taken, but they had previously accepted our reservation for one person and one cat. Later a different desk person informed that the front desk clerk could have given him any room and that this should never have happened. Rude and disgusting treatment. We switched to the Hampton Inn, who graciously helped. So unnecessary. less