Best Western Plus College Park Hotel

My wife and I stopped here during a recent road trip from Cincinnati to South Florida. The building itself appears rundown, the elevator inspection license was expired, the Wi-fi did not work, and the phone in our room did not work to call the front desk. The woman at the front desk was busy on her phone and was very unhelpful. The person on duty after her was also no help, sitting on a chair in the dining area, feet on another chair, and sound asleep. The room itself was adequate, but the lack of customer service spoiled anything good I could say about this location. What exactly is the PLUS? less

In my booking I requested a quiet room. Upon check-in I requested the same. She was busy on her cell phone and i seemed to be a bother. She said all rooms were booked and i couldn't make a change. Our room overlooked the busy street and she said they have made sound improvements. Well, if you are a light sleeper, the traffic noise is loud. There were not many cars in the parking lot and we didn't see many people at breakfast or about the property so i was suspicious of their being fully booked. The room was clean and the beds comfortable. Breakfast only offered sugared cereals and terrible "scrambled eggs", unappetizing sausage links and potatoes, lots of carbs, and not much else. The bananas offered were perfect however. I did not see a breakfast attendant although my husband said he did. The area was clean and well stocked with what they offer. The manager/owner responded to a review I wrote on the Best Western site and just said he was sorry. I hope he addresses the attitude of his desk clerk. He explained that we booked a double queen and all of those rooms faced the street. Why weren't we offered an alternative? I'm sorry too but I would not stay there again! less

This hotel is about a 10-15 minute walk from the University of Maryland campus across a bridge behind a big apartment complex (it's about 20-30 minutes to the Student Union). The next building to the south is a hotel under construction and the sidewalk is blocked, necessitating an extra 5-10 minutes to walk in the other direction to the traffic light (the street is very narrow and there isn't a shoulder to try to wiggle through). Once the building next door is completed and the sidewalk is reopened the travel time will be cut down, but I would estimate that the building is at least a month or two away from completion. The room was very nice, although overpriced - although this seemed to be due to high demand and low availability at the neighboring hotels due to history week at the university. The parking lot was full to the point where cars were forced to park off to the side near the entrance. The lot itself is not very large and when the hotel is full, like it was during my visit, I would imagine that it might not be possible to get a spot if arriving late. The breakfast was fine, although the selection was somewhat limited. The breakfast room is very small - it only has 6 or so small tables and I noticed that large families were taking up several at a time. The hotel itself is not very large - maybe only 40-50 rooms in total, but the breakfast room did feel a little cramped. Otherwise, everything else seemed to be in order, although it would have been nice if the room rate was a little cheaper and more in line with what they charge during other weeks of the year. less

The hotel is pretty good, close to restaurants and shops, spacious room, large bathroom, but I didn't sleep because of the noise caused by people in two rooms in front of mine. At 1 a.m. a man was going up and down with beer bottles, children screaming in room (at that hour they should be sleeping!), and people talking at loud voice. I went out the room asking the man to be quiet, that we wanted to sleep and that, at main entrance of the hotel, there is an advise that says that quet begins at 10 pm. He looked at me as I was an heretic...and continued talking and drinking. At 2 a.m. I phoned to the reception to ask for security intervention to restore silence. Nobody went up and, finally, after other time, the "party" was over. At check out I told to the girl at reception (who was wearing white headphones while I was talking) what happened that night and I was upset for not sleeping ... I paid for the room (even if I didn't like to) and told her to advise manager that I was upset for such unprofessional behaviour of hotel staff. If hotel direction - not me nor you or somebody else - says that at 10 pm everybody have to respect silence, if something happens, the security HAVE TO do something and allow people to sleep quietely. less

We stayed here for my daughter's graduation from the University of Maryland. (We had stayed here for both orientation and another campus event in the past.) The hotel is located right across the street from campus in an area with plenty of restaurants and other amenities. The staff is always friendly and helpful, giving you a feel of staying at a family-run place rather than a big chain. The complimentary hot breakfast was also greatly appreciated. less