Real safety concerns
We have stayed in half a dozen Best Westerns over the last nine months. The one in Couer D’Alene seemed to take no regard to public safety and protocols. No hand sanitizers, wipes, etc to be seen. No ... more
We have stayed in half a dozen Best Westerns over the last nine months. The one in Couer D’Alene seemed to take no regard to public safety and protocols. No hand sanitizers, wipes, etc to be seen. No signage as posted requesting people to wear masks as other Best Westerns had. On entering the hotel behind another unmasked couple, they were neither offered masks not told about any policy, nor asked to mask up. We were seriously unnerved by this and almost cancelled our reservation. As it was getting dark and we thought this may be an anomaly we decided to stay. Instead of giving us a list to check off for a bagged breakfast to lessen exposure, we discovered the dining room open to the public. After the fourth unmasked person we met going to our room, we sequestered ourselves and left promptly the next morning. The lax attitude toward public safety especially towards seniors and those immune compromised compared to the other Best Westerns (some in Idaho) was atrocious. Paradoxically, we went to Costco in the same city and we’re treated with large sign and reception stating the public must wear masks and everyone did. Needless to say we will not go back to that hotel but will find another with a more responsible world view. less
Sade Travis, Sales at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for being our Guest at the Coeur d'Alene Inn and for your review.
We are truly sorry that you had safety concerns during your stay. The safety of our Guests and our team members is our #1 priority during these unprecedented times. The following are our safety precautions that have been in place at our hotel since the beginning of the pandemic:
All team members are required to wear masks
Hand sanitizer is located at all front desk stations, at our (restaurant) hostess station, at multiple locations in our lounge, in our business center, in our lobby, in our conference center and in our fitness center.
All linens are sanitized in a high temperature wash.
Electrostatic disinfectant sprayers are utilized in all Guestrooms and public areas.
Plexi-glass shields have been installed at our front desk and hostess stations.
All public areas are regularly sanitized.
All team members are required to frequently wash their hands with warm water and soap.
Signage has been installed at the front desk and in the lobby encouraging our Guests to wear masks.
Complimentary masks are available four our Guests at the front desk.
We have signage on the lobby floor encouraging social distancing.
We have restricted 1/2 of our restaurant and lounge seating inventory to ensure that all Guests are at least 6 feet apart.
Plexiglass shields, signage, gloves and hand sanitizer have been installed at our breakfast buffet and salad bar.
Grab and Go breakfasts are available for all Guests who request it.
Once again we are truly sorry you had concerns during your visit, but hope you know we are truly committed to the safety of our Guest and team members.