Great Room/Horrible and Dirty breakfast Bar
10/11/2019 BrittneyM421, Post Falls, Idaho
Our room was wonderful. Clean and comfy bed. Front staff at check in was quick and efficient. Housekeeping was friendly. Everything was great until I headed to the breakfast bar Saturday morning. It ... more
Our room was wonderful. Clean and comfy bed. Front staff at check in was quick and efficient. Housekeeping was friendly. Everything was great until I headed to the breakfast bar Saturday morning. It looked like a war zone! Food all over the floors, dried ketchup and other food remnants stuck to the breakfast bar and to the hot dishes. Nothing had been replenished and there was no one around to ask for help.
Sunday morning was no better. Restaurant was packed with a line for the buffet-problem was-there was very limited food left. Food wasn't being replenished, plates were crusty and dirty and so was the silverware. There were 3 or 4 waitresses that did not clean any tables off and were too busy talking to friends to even help anyone. My husband waved twice to a waitress to see if we could get the table cleaned or a menu to order breakfast and they just walked by. We grabbed coffee and left. The place was so dirty and everything was unattended. It looked like it was run by a bunch of toddlers. less
CdaINN83815, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so happy to hear you enjoyed your Guest room! Sorry to hear of your experience in our Breakfast room, with a full house of High School teams things can get messy and emptied quickly. We have brought your review to our management team's attention and we look forward to bettering our team with your comments. Thank you for being our Guest and we hope to host you another time!