bad check in experience
already notes on my booking, that i requested single bed, smoking room and early check inn at 8am
i came early at 06.40 because my plane was on time, and the distance between airport is very near to t... more
already notes on my booking, that i requested single bed, smoking room and early check inn at 8am
i came early at 06.40 because my plane was on time, and the distance between airport is very near to the hptel location
for my early check in request, i have to pay 50% from the room rate ( its ok)
BUT the hotel cant provide me the smoking room and the single bed
very disapointing
the room was good less
Best Western Plus Coco Palu, Owner at Best Western Plus Coco Palu, responded to this review
Dear, Mr. Andy Soekasah
warmest greeting from Best western Plus Coco Palu
Thank you for trusting us for your accommodation. we would like to apologize for your experience during check in and reviewed our staff accordingly regarding this issue.
We promise to improve our service and looking forward to welcoming you in the next future.
keep heathy and stay safe, have a good day.
your sincerely.
Amelia
Front Office Manager