Hotel service improved
Based on experience and the opinion of several colleagues, BW hotel has made a significant improvement compared to my previous visit. Especially Food and Beverage area, both F&B Production and Service... more
Based on experience and the opinion of several colleagues, BW hotel has made a significant improvement compared to my previous visit. Especially Food and Beverage area, both F&B Production and Service. I had unpleasant experiences regarding the food quality before and consequently made me hesitant when our staff proposes an event at the BW Palu hotel. Nevertheless, to verify it, I invited 2 of my staff to dine at the restaurant, I was wrong, the quality of the food has improved (thanks chef for prepare delicious dishes). F&B services (Juli, Husnul, and Tesha) and other staff are friendly and very helpful. The Marketing, MICE, and Front office teams are also very supportive, so the events run smoothly.
One of my opinions is the Sauna facilities need to be improved by providing lockers to store personal items so that we don't have to put things on the floor outside the sauna room.
Overall "Outstanding" service. I also want to take the opportunity to thank the BW Palu team for your kind hospitality. I will recommend this hotel to our network. less
Best Western Plus Coco Palu, Owner at Best Western Plus Coco Palu, responded to this review
Dear Mr/s. Renee Picasso
Warmest greetings from Best Western Plus Coco Palu.
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
if I can be your assistant for any information you might be needed please contact me at email@example.com or +62 821 9010 888 9.
We waiting for your next value coming with a colleague or family to Best Western Plus Coco Palu
Thank you for being Best Western Family and your great support
Keep safe and stay healthy
Best Western Plus Coco Palu