Best Western Plus Coco Palu

Based on experience and the opinion of several colleagues, BW hotel has made a significant improvement compared to my previous visit. Especially Food and Beverage area, both F&B Production and Service. I had unpleasant experiences regarding the food quality before and consequently made me hesitant when our staff proposes an event at the BW Palu hotel. Nevertheless, to verify it, I invited 2 of my staff to dine at the restaurant, I was wrong, the quality of the food has improved (thanks chef for prepare delicious dishes). F&B services (Juli, Husnul, and Tesha) and other staff are friendly and very helpful. The Marketing, MICE, and Front office teams are also very supportive, so the events run smoothly. One of my opinions is the Sauna facilities need to be improved by providing lockers to store personal items so that we don't have to put things on the floor outside the sauna room. Overall "Outstanding" service. I also want to take the opportunity to thank the BW Palu team for your kind hospitality. I will recommend this hotel to our network. less

Amazing view from room and great place to refresh your brain from work with Family or friend. Great services and really care resepsionist and than great view from skydining very very amazing, you can see all the city view. AMAZING. less

already notes on my booking, that i requested single bed, smoking room and early check inn at 8am i came early at 06.40 because my plane was on time, and the distance between airport is very near to the hptel location for my early check in request, i have to pay 50% from the room rate ( its ok) BUT the hotel cant provide me the smoking room and the single bed very disapointing the room was good less

This hotel is a great place to stay. There's an outdoor pool and a nice rooftop restaurant which offers a great place to have an evening drink. Staff was very friendly. The breakfast buffet included in the stay offers a great variety of food and pretty good quality. The restaurant staff was very friendly! Spa was also nice, but they didn't speak much English. Hard to book service when we can't understand each other... less

Quite nice room, near airport, average breakfast menu, i think in overall this hotel has facilities we need during my stay. I think this hotel quite new, seen from the hotel paint and others furniture. Room cleanliness good.. less