Wonderful place to stay! Phenomenal. Customer service!
06/01/2019 gretasmom1833, Bethel,NC
My group of friends & I decided to spend a long weekend on a girls weekend shopping trip in Wilmington..and since we wanted to stay on the river, we chose this Best Western and we were all so glad we ... more
My group of friends & I decided to spend a long weekend on a girls weekend shopping trip in Wilmington..and since we wanted to stay on the river, we chose this Best Western and we were all so glad we did! From the time we walked in, the customer service was phenomenal! The front desk clerks were sooo helpful & answered all our many questions with a smile, and when we checked in, the desk clerk was A? (I can’t remember all her name for the life of me) but she is a rare gem & this hotel could not have a better representative...she was fantastic! The rooms were small but very clean, bathrooms were immaculate and kept that way during our stay, and mattresses were firm & newer feeling...we also had a fantastic view of the river & the USS North Carolina....the continental breakfast room was also small but had everything needed for a great meal & again, the customer service given to us by Juanita & the other staff was wonderful....I hardly EVER give a 5-Star review but this hotel knows what customer service really means which is a rarity these days. Everyone in our group was impressed & we certainly intend to return again. less
jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you so much for choosing to stay with us for your recent girls weekend. We greatly appreciate your comments about the hotel and the staff. We look forward to your next visit.