Visited here before and will visit again!
09/03/2019 bobbiemosher70, Fayetteville, North Carolina
Roz was amazing from the time I called to ask about check in! Every employee I encountered was friendly! We had a king suite (Room 408) and it was perfect to see the Battleship and the sunset!! There ... more
Roz was amazing from the time I called to ask about check in! Every employee I encountered was friendly! We had a king suite (Room 408) and it was perfect to see the Battleship and the sunset!! There were windows on two sides so you can see part of the Riverwalk, just very calming and peaceful! Breakfast was great. One day they had fried eggs and another day, egg and cheese omelets! Many other food choices, I don't know where they get the muffins from but they are great!!! The only thing that was a downside (which was quickly resolved by Roz) was my key wasn't working. We went to the front desk and she made me a new one. She asked if I had the key close to my cell phone because that can effect it. I had no idea! Oh also there was NO carpet in my room!!! I love that! I hate that sticky feeling hotel carpet but this room had none! It was great!!!! less
jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. We greatly appreciate your nice comments and I am sorry you had issues with your key. The number one issue with keys not working is the key being near the cellphone because it will definitely deactivate. We are currently waiting of the approval and will begin to install all new locks with the next few months. Thank you again and we hope to see you again soon.