Best Western Plus Coastline Inn

We are normally Marriott people but we changed things up on our last visit to Leland/Willmington NC. WE were totally surprised at how nice this place was. The place was super clean, they had a nice breakfast area and a BAR. How many times have you seen a chain motel/hotel with a place to get a cold brew? Our room was clean, the elevator was fast and it was quiet. The check-in was fast and the clerk was friendly and polite. The morning breakfast buffet was really good. I normally don't enjoy most hotel buffet breakfasts as they just have no taste, bacon undercooked and a million folks trying to make waffles. Here the eggs were really good, the bacon was crips, coffee was strong and tasted terrific. The lady who managed the breakfast buffet was on the ball and worked hard to keep the area stocked. They even had to waffle machines for those who liked the one BIG one or those who liked the maker that did 4 small waffles. Overall I would say they had the best breakfast buffet I had in many months of travel. A big plus is the close proximity to a Walmart, gas station, set down food places and a drug store. The only thing I found that was perplexing was the inability of the staff to answer their phones during the day and early hours of the night. I wanted a wake up call and i rang the front desk...never answered the phone. I happened to go down for a coffee right after we called and there was nobody at the desk for more than 5 minutes. Earlier in the day before we checked in I tried to call and never got through to anyone. If I had one thing to fix would be their phone answering skills. But overall I would give this a great rating. less

Checked in for a one night stay and the front desk woman couldn’t have been nicer. My room was on the first floor and no problems with exterior noise. They went to the trouble to update the decor and floors but didn’t bother repairing or painting the ceiling. Cool shower with no door and great rain shower head. Breakfast was complete and well kept up by a friendly woman. It wasn’t busy while I was there but I could see how the small room could be crowded. Cleaning staff was friendly as well. No balcony or patio which would have been a great bonus. less

"Ant" at the front desk was so welcoming and took time to find us an available room. She was very friendly yet professional and exactly the type of employee I would want as the face of customer care in my company. This was one of four hotels we stayed at during our trip up the coast and not only was it the least expensive, it was also our favorite. less

Very friendly staff, great location with walking distance to many shops and restaurants. Breakfast was very good as well. We could see USS N.C. from room and view of intracoastal. Would definitely stay again. less

This place is WONDERFUL and I highly recommend it to everyone!! First of all I just want to say I love the staff here. Every single person is SO friendly and helpful here. I want to give a shout out to the front desk African-American lady working the evening shift who was SO kind to my sister and I. Made me smile as soon as I walked in the doors. She also told us about the two cute cats that walk around outside the hotel. I wanted to tell her manager about how wonderful she is, but I don’t know her name. The actual hotel itself is beautiful, and the rooms are really nice and clean. I loved the shower. The location is SO perfect—right on the beautiful river walk and close to everything downtown. I can’t say a bad thing; I truly enjoyed my time at this hotel. Thank you thank you thank you!! less