On The Water and Convenient
We had an enjoyable four day stay over Thanksgiving at this hotel. The first room door lock was not operating so they promptly moved us to a new room. We did not like the music coming over the loud ... more
We had an enjoyable four day stay over Thanksgiving at this hotel. The first room door lock was not operating so they promptly moved us to a new room. We did not like the music coming over the loud speakers that seemed to be on repeat, it played later in the evening as were in the room trying to relax, did not complain about that or the volume. We had a lovely view from our King Bed room of Cape Fear and the Riverwalk which was very relaxing and made for some pleasant walks each day. The area surrounding the hotel is under construction so that was a bit much, but we found that did not interfere overall with the comfort and walkability to area restaurants, shops, we barely drove unless we were headed away from downtown. We visited Carolina & Kure Beach both within an easy 30 minute drive South, we went to Topsail Beach on the northern side and overall, really found the location very central to what we needed. Overall if we need to return to the area, I would stay here again for the friendly service and location. less
Jackie Blake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for spending your Thanksgiving holiday with us! I am sorry you had issues with your door lock. We have new door locks being installed within the next month and we are so excited. The music is normally shut off at 8pm and it may have been forgotten but I will remind my team to do a better job. We are glad you got to roam around during your stay and see the beach and other areas of Wilmington. With Covid, things keep changing but we are hopeful the future will be brighter. Me and my team hope you have a great Christmas and we do hope you will come back again soon.