While planning a visit to them Wilmington area on Tripadvisor I read the majority of reviews of Best Western Plus Coastline. These reviews mentioned friendly staff, comfortable beds and great location... more
While planning a visit to them Wilmington area on Tripadvisor I read the majority of reviews of Best Western Plus Coastline. These reviews mentioned friendly staff, comfortable beds and great location, etc. Upon our arrival at the front check in there were no smiles, "welcome", enjoy your stay. We seemed like an inconvenience.
Got our Riverview room, which was more prison like than cozy --- faux wood floors, no dressers, bleak decor, tiny bathroom.
Stopped at front desk to ask directions to a specific nearby restaurant and was told the desk person was not "on the clock" and could not help us. The other person was on the phone. We found the restaurant on our own. Needless to say we will not be returning. less
Jackie Blake, General Manager at Best Western Plus Coastline Inn, responded to this review
I am sorry that you had issues with your check in yesterday and you were not happy with the lay out of our rooms. The decor in the rooms was just installed and completed March of last year. The only reason the photos have not been updated is Pandemic but we are working with Google to schedule a professional photo shoot. As for my team, I only had one person working last night so I have no explanation for the person you mentioned in your comment. My team goes above and beyond for all of our guest. I was totally stunned by this and I will be addressing it with the desk clerk. I hope you enjoy the remainder of your stay and if you need anything please do not hesitate to call the front desk and again I am sorry about your check in experience.