Best Western Plus Clos Syrah

Room was not ready when we checked in at 4:00 pm. Room was drafty and cold. Room was too small for 2 people. On a positive point breakfast and dinner were alright. Good location near the autoroute and pretty easy to find. Hotel might be good for young people (nice bar) but not for retired people. less

Someone should tell Best Western that spending a fortune on rebuilding a hotel to look like a 4 star hotel, in itself doesn't make it one. The management need to know what level of service customers get from other four star hotels. (Anna take note). So when we checked in after a six hour drive and were told the restaurant was closed for a private party, we were waiting for the offer from the hotel to make everything alright, and all we got was (quote from Anna) "we told booking.com it was closed tonight, didn't they tell you?" When what she should have said was, Sorry we have closed the restaurant at short notice, but we have arranged for a local taxi to take you to and from a town centre restaurant of your choice. Instead we were told, "you can get a take-away delivered here and we'll provide a plate, knife and fork." Having chosen to have the financial gain of a private party of 50 diners, the hotel management should have made sure that that decision for their benefit, did not reduce the facilities/service provided to other guests. Despite the fact that we regularly drive up and down the nearby autoroute we will not be making a return visit. Which is a shame because I intended to review the restaurant having heard good things about the food. No restaurant, no review. less

We needed an over night stop on our travels and were very pleased with this choice. Extremely well presented. Smart and clean. Easy to find with easy parking on the edge of Valence. Great value for money less

A very comfortable room, on the edge of Valence, with a pool. Our booking had mysteriously vanished, but as it was just for a night, the friendly and helpful receptionist found us a room. It was very clean and had a balcony with table and chairs. Kettle, tea and coffee were available - but no milk-and a small safe. No fridge. Pool was clean and inviting and breakfast good. less

Whilst staying here we encountered several problems that made us unlikely to stay here again. Upon arriving at our room the door was already open and the key that we had been given by reception didn't work. We returned to reception and were given a new key that thankfully worked. However when we then went into our room there were hairs in the bathroom shower and sink and crisps all over the floor which didn't suggest a high level of cleanliness but given an extremely long journey we decided to just let it go and settled into our room. Unfortunately two of the plug sockets in our room didn't work at all and the door onto the balcony area didn't lock which was a little disconcerting but we worked around this as we were only there overnight. Although we were left equally unimpressed by the breakfast the next morning; neither of us are fond of sugary cereals and yet there only seemed to be options with copious amounts of chocolate involved. The coffee machine appeared to be constantly breaking (a request for a coffee from it produced a pink foam substance) and there was a noticeable lack of spoons of a reasonable size which left us eating out of yogurt pots with soup spoons. The hotel itself felt slightly unfinished with exposed concrete in places, unfinished skirting boards and banisters which, for the price you are paying you wouldn't really expect. On a more positive note the swimming pool was lovely as were the staff at the restaurant who were incredibly attentive and helpful. Personally I wouldn't recommend this hotel as I don't feel it lives up to the level of service Best Western usually provides, there were just too many problems with our room for this to be a comfortable, stress-free stay. If you are staying here, avoid the breakfast but make sure to try the restaurant and the swimming pool! less