Best Western Plus Clos Syrah

We needed an over night stop on our travels and were very pleased with this choice. Extremely well presented. Smart and clean. Easy to find with easy parking on the edge of Valence. Great value for money less

A very comfortable room, on the edge of Valence, with a pool. Our booking had mysteriously vanished, but as it was just for a night, the friendly and helpful receptionist found us a room. It was very clean and had a balcony with table and chairs. Kettle, tea and coffee were available - but no milk-and a small safe. No fridge. Pool was clean and inviting and breakfast good. less

Whilst staying here we encountered several problems that made us unlikely to stay here again. Upon arriving at our room the door was already open and the key that we had been given by reception didn't work. We returned to reception and were given a new key that thankfully worked. However when we then went into our room there were hairs in the bathroom shower and sink and crisps all over the floor which didn't suggest a high level of cleanliness but given an extremely long journey we decided to just let it go and settled into our room. Unfortunately two of the plug sockets in our room didn't work at all and the door onto the balcony area didn't lock which was a little disconcerting but we worked around this as we were only there overnight. Although we were left equally unimpressed by the breakfast the next morning; neither of us are fond of sugary cereals and yet there only seemed to be options with copious amounts of chocolate involved. The coffee machine appeared to be constantly breaking (a request for a coffee from it produced a pink foam substance) and there was a noticeable lack of spoons of a reasonable size which left us eating out of yogurt pots with soup spoons. The hotel itself felt slightly unfinished with exposed concrete in places, unfinished skirting boards and banisters which, for the price you are paying you wouldn't really expect. On a more positive note the swimming pool was lovely as were the staff at the restaurant who were incredibly attentive and helpful. Personally I wouldn't recommend this hotel as I don't feel it lives up to the level of service Best Western usually provides, there were just too many problems with our room for this to be a comfortable, stress-free stay. If you are staying here, avoid the breakfast but make sure to try the restaurant and the swimming pool! less

I spent two nights at this hotel. The reception staff were very accommodating (given that the place was very busy on night 1) and we changed rooms until we found one that suited (third time lucky!) Some of the rooms have undergone a serious refurbishment, however we preferred one with a terrace leading onto the garden. The garden has a nice outdoor pool, loungers and natural shade from an exotic variety of trees. The bathroom was a little tired, but I sure they'll get round to doing it up soon. There is a generous spread for breakfast (although the industrial type reheated pain au chocolats/croissants were awful. The coffee comes from a vending type machine and was not good. Good choice of local fruit juice,jams, spreads etc.. First night at the restaurant we were very disappointed by the food (the fish was overcooked and the raviolis were cold and rubbery... the desserts we ordered were strange to say the least. Not impressed at all. On the second night we asked the advice of a very courteous waiter to guide us in our choice... we were not disappointed as he agreed to supplement the dish we wanted with some side orders, the desserts he recommends were very good. We didn't feel that we had eaten in the same place. All in all after our initial disappointment we had a good weekend and I would recommend this to any wishing a quiet break and also recommend you talk to the waiter about your food likes/dislikes as they are very accommodating. The staff are friendly an welcoming less

Tucked away close to major highways. There was construction in one wing but the hotel operated as normal. Very clean room, helpful staff. The restaurant is excellent. Wonderful food and service. The outdoor dining area is very charming.. less