Home to a warm welcome, efficient service, and an abundance of kindness
18/10/2018 Luca1932, San Francisco CA
I would not describe City Hotel Best Western as a luxury hotel, but it does a five star plus job of being its four star self. Designed for both business trips and tourism, for us it has been truly our... more
I would not describe City Hotel Best Western as a luxury hotel, but it does a five star plus job of being its four star self. Designed for both business trips and tourism, for us it has been truly our home in our visits to Genoa, where my husband grew up. This time we arrived to managerial and reception staff greeting us warmly, taking our luggage to a nice, well-sized room on the sixth floor with a small terrazza, where the rose I had asked for to be there on arrival for my husband in honor of our 25th wedding anniversary awaited as per request.
The style of the rooms is contemporary, tastefully redone recently in taupe with turquoise accents. Quality of the bed is excellent, shower is excellent, there isspace in minibar fridge for things you add yourself. Efficient business center with computers and printer, located on a small street behind the opera house and central piazza, could not be more quiet and central.
Once again our visit was not mostly pleasure: we had organized a memorial lunch for my father-in-law and spent much of our time in cemeteries, banks, and city hall. The warmth of the whole staff, from breakfast servers to reception to managers, made dealing with beaurocracies, sadness and a city broken in half by the Morante bridge falling down so much easier--there were always warm smiles to return "home" to. Mille grazie a tutti --allo prossimo!
My only regret about our stay is that we had chosen to stay in a "regular" room instead of the suite we love. If we could remake the choice, we would opt for the additional space and beautiful views we've come to feel are "ours". less
Hotel_Direzione, All Staff at Best Western Plus City Hotel, responded to this review
Dear Carol and Marco,
it's always a great pleasure welcoming you in our Hotel. Your words are the best reward to us. We say "mille grazie" to you!
We know and we regret your visit was not for leasure, but we are glad you've been happy with us anyway.
We look forward to your next visit and stay at your complete disposal for any need.
With our warmest regards.