Made a hard trip easier
23/11/2016 Robyn S, Helena
I was just in Spokane to attend a funeral, we stayed at the BW city center for 3 nights. Our first night we were checked in by Ashley, one of the nicest check ins I have had at any hotel. Ashley told ... more
I was just in Spokane to attend a funeral, we stayed at the BW city center for 3 nights. Our first night we were checked in by Ashley, one of the nicest check ins I have had at any hotel. Ashley told us to come down to the lobby a little later and they would have cookies and hot chocolate, my 3 year old was sold. Not only did she make him the hot chocolate but she took the time to make sure the temp was correct and topped it off with some whipped cream. Our last night there the Mary was working the front desk, and after 3 days out of town my son was having a melt down over everything. When we walked in Mary said hi to him right away and showed him the fish they have....crisis averted. The room was clean and roomy, the lobby and halls were also very clean and welcoming. There was a good selection of breakfast items both hot and cold to choose from each morning. We had several restaurants to choose from withing a 5 minute walk from the hotel as well as a garage to park in. If I find myself in need of a hotel in Spokane again this will be my choice, hands down!! less
Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
What a nice thing to read! We're happy to do what we can to make all our guests have a great stay - thanks for your nice compliments, I will be sure to pass them along to Ashley and Mary. We hope you get to come back to see us soon, for pleasure this time!