Across from Downtown convention center
21/06/2017 Chloeh114, Chicago, Illinois
Location is good and you can walk around. Hotel for best western was average . Front of hotel rooms can have noise from street traffic , but if you have the fan on , you will be ok. Breakfast , co... more
Location is good and you can walk around. Hotel for best western was average . Front of hotel rooms can have noise from street traffic , but if you have the fan on , you will be ok. Breakfast , coffee was cold , so I had to keep heating it up in microwave. The selection was your standard : instant oatmeal, toast, Apple and banana for fruit , yogurt , waffle maker, eggs, cereal etc. Room have have fridge , microwave and coffee . Bed was comfortable . Would I stay again most likely not. Checking in the desk clerk was very nice and helpful. Checking out not so. less
Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for taking the time to leave us feedback about your recent stay with us. Without honest feedback from our guests we do not know where our areas of improvement are. I am sorry to hear that you were not fully satisfied with your experience in our hotel. 100% guest satisfaction is always our ultimate goal and I want to apologize that we did not meet that goal in regards to your trip. We will work to make improvements in the areas that you suggested. I invite you to call me directly at 509-623-9727 if you wish to discuss your experience further. We hope that you will give us another chance to provide an improved experience and we wish you the best on your future travels.