Prices changed as evacuees showed up.
I have screenshots from Aug 25 at 11am attempting to book two rooms at $80 each on AAA. It could not be done, because of (I'm guessing) issues connecting to Best Western because of the influx of calls... more
I have screenshots from Aug 25 at 11am attempting to book two rooms at $80 each on AAA. It could not be done, because of (I'm guessing) issues connecting to Best Western because of the influx of calls.
I called the hotel directly, and was told the rate would be $109 and $119. I told the lady of what the website stated, and she said that was clickbait (I know that is a lie because I've booked with AAA many times, and have always got that price. She said she could let me have the rooms with the AAA discount, and it would be $98.
I accepted this, because family was coming fleeing from Hurricane Laura, and needed a place to stay. They thought they would stay only 2 days, but needed to extend for 2 more. They were THEN told they would need to LEAVE the hotel, because the rooms had been booked up.
I understand business, but to ATTEMPT to kick someone into the street evacuating a hurricane that they did not know WHAT would occur, is immoral. People began to go back home on Thursday, and they allowed my family to stay 2 more days, AT A HIGHER RATE!
Fleecing victims of a storm should be illegal! You should be HAPPY that your rooms were being used! But instead, you guys extorted possibly hundreds of thousands of dollars from folks attempting to find shelter. That is a disgrace! less
Jessica Armour, General Manager at Best Western Plus Christopher Inn & Suites, responded to this review
Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
To address both issues, you had during your stay. I can assure you we were not extorting money from people. Rates can increase and decrease daily as all hotels do. Our base rate is $109.99, and it can fluctuate from there either up or down.
When you tried to extend your room for 2 more nights and we were unable to do so, that was because someone had reserved that room in advance. We can not tell a guest that booked in advance that we can not honor their reservation due to another guest wanting to extend their current reservation. We understand the issue you were faced with and the stress you were under considering your circumstances. Luckily the guest that reserved the room you were in called to cancelled and we extended a courtesy cancellation and waived the cancellation fees so you would be able to stay the extra 2 nights you needed.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.