Best Western Plus Chocolate Lake Hotel

We booked one night with this hotel before flying out of Halifax. There were tradespeople thumping & banging away right next door during the evening. We thought well they must have the sensibility to stop fairly soon before people start trying to sleep. After all, it is a hotel where people pay to get a good nights sleep after all. We tried sleeping but it was very poor quality. Later in the evening (well past bedtime), the noise (banging on water pipes and lots of thumping around) was getting worse. At that time I called the front desk to ask them to stop the noise. They said they'd get someone on it right away. It did stop for about 20 minutes. However, the tradespeople moved to a floor directly above our room - exceptionally brilliant. This was 3am!!! I'm not sure why tradespeople have to be banging around through out the night when paying customers are trying to sleep. In the morning I asked the receptionist why there were tradespeople working the nightshift. The receptionist on duty said they were completely unaware of any construction or reno work. My wife & I are not losing our minds - it was the same blokes doing the same type of work except directly above our heads. Perhaps not all the staff know what's going on, who knows. I know this, if you want a good night sleep try going somewhere else. less

This older hotel is very clean and the staff are very friendly. Our room was quiet and certainly adequate. The breakfast buffet in the restaurant overlooking the water was wonderful! All in all, a very nice hotel. less

Close to many amenities, and very comfortable room. Front desk staff and restaurant staff go out of their way to make guests feel at home. The chocolate Labrador in residence adds to the homeyness! We ate dinner in the In-house restaurant both evenings, and the food was good. less

Was given the keys to already occupied room. Disappointed that Manager didn't offer anything to offset this inconvience. Except for this error. The hotel is nice with a beautiful water view. Breakfast was amazing with lots of hot and cold choices. less

Good hotel to stay for the most part Just watch out for reception staff who are loud and unaware of their surroundings. Breakfast is a super bonus and the ladies in the restaurant are nice and friendly. less