13/03/2017 stephenmN9562ZK, Brooklyn
We recently stayed here for two nights and were very disappointed. The staff were not friendly (except for one foreign man), no one smiled or tried to make conversation. We had to ask multiple times f... more
We recently stayed here for two nights and were very disappointed. The staff were not friendly (except for one foreign man), no one smiled or tried to make conversation. We had to ask multiple times for a playpen and towels to be brought to our room. The front desk should inform people that the pool towels are located in the room closet. The dirty towels in a pile were not cleaned up nor was the empty Kleenex box replaced. When my husband brought in armfuls of luggage a worker passed him and didn't offer to hold the door or help in any way. Supper in their restaurant was great the first night but not the second. We have 2 small children and we were the only ones in the restaurant for most of our meal. Service was very slow! We specifically asked to have our 3 year old meal during our apps and dessert during our meal. This did not happen. One of the treadmills was broke but there was no sign on it, the other guy in the room said it's been broke for awhile. I highly doubt we will stay here again. less
Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
StephenmN9562ZK - Thank you for taking the time to review Chocolate Lake Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 902-477-5611.