Excellent Customer Service keeps us returning.
25/01/2018 margaretann3691, Yarmouth, Canada
Initially a business trip but the standard of service has meant that every time we travel to Halifax we aim at staying at Chocolate Lake. We had some friends visiting and we needed to stay overnight ... more
Initially a business trip but the standard of service has meant that every time we travel to Halifax we aim at staying at Chocolate Lake. We had some friends visiting and we needed to stay overnight and both Jeremy and Matt worked really hard to find us accommodation on the night that we needed. Most Impressive and gratifying. I should also mention the fact that on our second, second only, visit we walked in and up to the desk and Jeremy greeted me by my name! How is that for great customer service?
The rooms are always immaculate totally refurbished and very pleasing. Heating /AC work well. I like the fact that are sheers on the windows and curtains that can be closed. Also there is a very easy guide to the television channels that are available should you wish to use it.
Very interesting menu in the restaurant with delicious food, well prepared, interestingly presented and once again excellent customer service here - attentive,and friendly without being intrusive.
Breakfast staff certainly keep up the customer service standards tradition and replenish items in the buffet style presentation as necessary.
Views are magnificent especially when you get the opportunity to eat on the deck or at a lake facing table in the rustic dining room. The lake is definitely used we saw two people swimming width and lengths of the lake while we ate breakfast.
Overall most enjoyable stays and certainly well worth 5 (or more) stars and Yes we do recommend Chocolate Lake Hotel to family and friends. less
Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
margaretann3691 - Thank you so much for your detailed review of Best Western Plus Chocolate Lake Hotel. We are so happy to hear that Jeramy & Matt made your stay enjoyable and we hope that we get the chance to welcome you back again!