Best Western Plus Chicagoland - Countryside

Hotel is well priced, staff is outstanding, rooms are clean and neat. The whole hotel feels very modern but not cheap like a lot of "modern" hotels. The breakfast muffins were good, check in and check out took very little time. less

The rooms were clean, the breakfast was fresh, and the customer service was excellent because of Kevin, who does everything to make sure the customer is happy. Hard worker and works with a friendly tone. Thank you Kevin for making our stay relaxing and enjoyable. less

THREE weeks prior to our stay, I booked two rooms -- a regular king room for myself and a Handicap room with a roll in shower for my mom. She is disabled and requires a roll-in shower and handrails in the restroom. I received an email confirmation that the Best Western Plus Chicagoland-Countryside had confirmed it would honor our request for this specific room. We arrived at 3:00 to check in. We were told that the hotel had overbooked for that night and they had already given away the handicap room we requested. Per the front desk attendant there is only one handicap room with a roll in shower. To compensate, we were offered adjoining rooms with the suggestion that I could "help her in the restroom" -- which was completely unacceptable! Best Western's refusal to honor their guaranteed room left me scrambling and calling around to find another hotel that could accommodate my mom. My mom is always self-conscious regarding the "burden" she feels her health issues cause her family. She felt horrible that we had to find another hotel just to accommodate her. I can understand overbooking a king room and asking guests to take a room with two queens. But overbooking a handicap room???? This is unacceptable -- especially when the hotel has confirmed to a guest that it will honor their request for this special room. Best Western Plus Chicagoland-Countryside was a complete disappointment. The management and staff at this hotel do not stand behind their guarantees and obviously do not care about guests needs -- especially the Disabled. less

Location was great, however we had ants in our room, cold/nearly frozen muffins and donuts for breakfast and no coffee was made until breakfast began at 6:00 am. If you're an early riser or have an early check out time, you will be disappointed. I'm a huge fan of Best Western, but this stay did not make me happy. I know there are COVID restrictions in place, however, not having protein options for breakfast is disappointing. less

We stayed for 3 nights. The room was clean and comfortable. The staff members we encountered were all friendly and very helpful. During our stay masks were required when in public areas. I did see 2 instances where a guest had their mask in their hand and a staff member reminded them that masks are required for everyone safety and asked them to please put them on and leave now and whenever they were in public areas of the property. I appreciated that. less