Best Western Plus Chicagoland - Countryside

6251 Joliet Road, Countryside, Illinois, 60525-3958, United States
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Best Western Plus Chicagoland - Countryside

Stay at this recently renovated Countryside, IL hotel, close to the Brookfield Zoo and many other Chicago attractions, located on Old Route 66! The Best Western Plus Chicagoland-Countryside is a charming Countryside hotel offering the best in ameniti show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
6251 Joliet Road, Countryside, Illinois, 60525-3958, United States

Reviews of Best Western Plus Chicagoland - Countryside

Traveller Overview:
4.0 Rating: 424 reviews
Excellent 48%
Very Good 32%
Average 10%
Poor 5%
Terrible 3%
Rating

LorenzoL880, wrote review 18/10/2020

Stayed here with my freshman in high school for a basketball camp

The rooms were clean, the breakfast was fresh, and the customer service was excellent because of Kevin, who does everything to make sure the customer is happy. Hard worker and works with a friendly to... more

Owner Response
Jay Patel, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We're so happy you had an enjoyable, clean and fresh stay! Thank you for also pointing out Kevin's hard work and friendly service! We are fortunate to have a strong team with individuals like Kevin who we consider family! We hope you'll be back soon for another relaxing stay!
Rating

BusyMom62, wrote review 23/09/2020

OVERBOOKED Handicap Rooms - left scrambling to find other hotel for Disabled guest

THREE weeks prior to our stay, I booked two rooms -- a regular king room for myself and a Handicap room with a roll in shower for my mom. She is disabled and requires a roll-in shower and handrails i... more

Owner Response
Jay Patel, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. I am so sorry you were not accommodated the way we expect you and all our guests to be. Although there are many avenues to reserve with, it sometimes doesn't translate to accurate room type bookings from a 3rd party. We always encourage to book on our brand direct website OR by calling the hotel as the most accurate information is available with these 2 avenues.. We hope you will give us another try.
Rating

Explore678047, wrote review 18/08/2020

Ants, Late Coffee and Poor Breakfast Selection

Location was great, however we had ants in our room, cold/nearly frozen muffins and donuts for breakfast and no coffee was made until breakfast began at 6:00 am. If you're an early riser or have an ea... more

Owner Response
Jay Patel, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Hello and thank you for your review. We appreciate your feedback and sincerely apologize for your unpleasant experience. We have a pest control company routinely maintain our property and have made them aware of your review as this is not common at our hotel. With regard to the breakfast, we are all navigating ways to make the breakfast experience safe for all guests. As we adjust daily to guidelines from our State and the CDC, we will be able to offer more items. We hope you'll give us another opportunity in the future.
Rating

triciawahlstrom1, wrote review 05/08/2020

Enjoyed our stay

We stayed for 3 nights. The room was clean and comfortable. The staff members we encountered were all friendly and very helpful. During our stay masks were required when in public areas. I did se... more

Owner Response
Jay Patel, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Hello and thank you for your review! We're glad you chose to stay at our clean and comfortable hotel. Our staff takes pride in ensuring everyone's safety and satisfaction and we're so happy you experienced it firsthand! We hope to see you again soon.
Rating

922antoinette, wrote review 02/03/2020

Comfortable and satisfying stay

This location is top notch! If your looking for a warming comfortable stay where you can feel safe. I travel alone so that is very important! Very clean, great service, awesome breakfast, relaxing atm... more

Owner Response
Jay P, Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Hello and thank you so much for sharing your thoughts for all to see! We pride ourselves in creating the warm, clean, comfortable and healthy environment and are so glad you noticed. Our team truly appreciates your thoughts and can't wait to see you again soon!