Ants, Late Coffee and Poor Breakfast Selection
Location was great, however we had ants in our room, cold/nearly frozen muffins and donuts for breakfast and no coffee was made until breakfast began at 6:00 am. If you're an early riser or have an ea... more
Location was great, however we had ants in our room, cold/nearly frozen muffins and donuts for breakfast and no coffee was made until breakfast began at 6:00 am. If you're an early riser or have an early check out time, you will be disappointed. I'm a huge fan of Best Western, but this stay did not make me happy. I know there are COVID restrictions in place, however, not having protein options for breakfast is disappointing. less
Jay Patel, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Hello and thank you for your review. We appreciate your feedback and sincerely apologize for your unpleasant experience. We have a pest control company routinely maintain our property and have made them aware of your review as this is not common at our hotel. With regard to the breakfast, we are all navigating ways to make the breakfast experience safe for all guests. As we adjust daily to guidelines from our State and the CDC, we will be able to offer more items. We hope you'll give us another opportunity in the future.