17/08/2019 jialwe57, Lincoln, Nebraska
When I arrived, I had been driving about 8 hours and was looking forward to lying down and unwinding a bit, But was told my room was not ready. It was about 3:00, check in time. I was told the AC was ... more
When I arrived, I had been driving about 8 hours and was looking forward to lying down and unwinding a bit, But was told my room was not ready. It was about 3:00, check in time. I was told the AC was having it’s “annual”maintenance. I was told there were other room available. I wanted to stay in the original room. If the AC was having maintenance it would work better was my thought process. I’ve never stayed at a Best Western Plus before, so I was a little concerned at this point. I was told it would be about 30 minutes, then told, wait, it’s ready. The maintenance man was just finishing up when I got to my room. Indeed the AC work very well. The “upfront” people were fantastic. Helped me find a nice place to eat, “Fajitas” just down the street, among other things. The Hotel does not have a pool or a hot tub. Over all not a bad place to spend a night. less
Jay P, Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for writing a detailed summary of your stay with us and also for being understanding of our annual AC maintenance! We always try to accommodate guests checking in regardless of check-in time and are glad we were able to check you in quickly. Our "upfront" team looks forward to accommodating you again soon!