I would stay there agin
17/05/2017 hawktraveler8, Davenport, Iowa
This hotel was fairly nice but the staff could improve a bit. It would have been nice for the staff to be more informative. We checked in late at night for an early morning flight. We took the shut... more
This hotel was fairly nice but the staff could improve a bit. It would have been nice for the staff to be more informative. We checked in late at night for an early morning flight. We took the shuttle to the airport, which was perfect. We did the park and fly-which was extremely hard to find a parking spot at 9 PM at night-but we had no idea if we had to put a tag in the car to say we paid for the park and fly option-we worried our whole trip that we may come back to a towed car. Also, we were never told how to get shuttle back from airport to hotel. I figured it out after calling, but it would have been nice to arrange a pick up since I was told it would be an hour to wait for shuttle. I realize there is traffic but I don't think it is hard to check flight statuses of arriving guests and arrange their time accordingly to be there when we landed. If this was an option, this wasn't shared with us.
Overall, the hotel was clean and comfortable, it just lacked in providing information. I can't say the price is really that great of a deal for parking and fly. Other hotels offer same price and may be more helpful. less
214gene, Manager at Best Western Plus Chicago Hillside, responded to this review
Thanks for writing a review. Your comment regarding lack of information has been shared with management. Because of the distance to airports from the hotel, and we have few guests which request the option, we do not run a regular shuttle. Upon check-in, guests are informed to call the hotel from the airport. Apparently that bit of information was not shared with you. We apologize.