Don’t come for the looks and you won’t be disappointed.
02/06/2018 AliciaJosh920, Cedar Rapids, Iowa
The bad: Hotel is shabby in some places. The first room we were in had ants; we were moved promptly after I called. In our second room the beds and pillows were lumpy but we were so tired we slept the... more
The bad: Hotel is shabby in some places. The first room we were in had ants; we were moved promptly after I called. In our second room the beds and pillows were lumpy but we were so tired we slept the whole night anyway.
The good: Front desk service was incredibly polite and accommodating. We didn’t know the 1st floor wasn’t elevator accessible; they arranged a handicap room for us that worked better- and this was on a full Friday night.
The breakfast is a $6 buffet and it is totally worth it! Coffee, juice, delicious fresh fruit, eggs, bacon, potatoes, French toast, waffles, etc. The staff here was very friendly too. This area of the hotel is very nicely updated. It runs til 11 and check out is at noon which was nice.
Location is super easy to get to!! Easy to get back into town or head home (east in our case). It’s in a nice neighborhood and felt safe outside (we got back at 1am and there was no loitering etc). Close to a Target and other shopping options.
We didn’t use the shuttle but they have info posted about it, looked like a good service if you need it.
214gene, Manager at Best Western Plus Chicago Hillside, responded to this review
Thanks for writing a review. We apologize for the conditions you describe. Ants attempt to check in every spring, and we fight the good fight. We're happy to know that you found our staff so helpful. We look forward to seeing you again.