Not a BW Plus experience
23/10/2017 Howard B, Columbia City
This BW Plus is not what we see in the lower 48. The shower tile needs grout, shower stall looks dirty, the bathroom door is water damaged from shower, the floor has not been mopped, if you put soile... more
This BW Plus is not what we see in the lower 48. The shower tile needs grout, shower stall looks dirty, the bathroom door is water damaged from shower, the floor has not been mopped, if you put soiled clothing on the floor, it picks up dirt from the floor. Room amenities are not replenished, need to ask for them. At breakfast, the the food trays are not kept full and if there is food, the eggs are old and rubbery, not fresh. Used to using a spoon to get scrambled eggs, not kitchen tongs Found the food trays are usually empty and we have to ask staff to replenish. We had to ask for toilet paper on two occasions. The TP rolls were at half used status when we arrived and no noTP on the shelf to refill. When asked for a linen change, they just made the bed, same sheets. We were here for 9 days. Not enough tables in breakfast area to seat guests, had to take food back to our room to eat. Breakfast items are not organized and user friendly, guests helping one another find where the condiments are. Not greeted when checking in as we are used to at other BW Plus (points or gift bags), no cookies at night, no service carts for luggage available, except when checking out. No coffee, chocolate or tea available 24 hours in lobby. It has the name, but not the service. Very disappointed in this particular BW Plus hotel. We will try the regular BW next time. less
BestWestern C, Director of Sales at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking the time to submit your review. It is my understanding that the General Manager has reached out to you. We hope to have you back for a future stay to show you what our property and our staff are really about.
Director of Sales