Housekeeping needs improvement
02-07-2018 Klikes2travel, Chicago, Illinois
The hotel is near the freeway and as a result, if you have a street-facing room, you may not be able to sleep well. Also, it is near the airport so a similar issue with noise from the airport comes in... more
The hotel is near the freeway and as a result, if you have a street-facing room, you may not be able to sleep well. Also, it is near the airport so a similar issue with noise from the airport comes into play, especially if your windows are open.
The staff was nice although I felt like they had to be pushed to provide better service. I didn't find them to be proactive but rather reactive. The breakfast was fine but there weren't a lot of tables. A member of the staff brought out a folding table to provide additional seating but considering how crowded it became at breakfast, more than one folding table should have been provided.
As for housekeeping, I'm not sure what happened in our room. One of the beds wasn't made and towels were left on the floor in the bathroom. I called the front desk and complained about it. Not sure what happened with the oversight but it shouldn't happen.
When you combine the noise level along with the haphazard housekeeping, I don't think that I would stay here again. less
BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review
Thank you for taking your time to review your recent stay at our property. I would like to take a moment to apologize on behalf of my entire staff that we failed to meet your expectations. I have printed out your review to go over with our staff members as a learning experience on where we can do better. Please accept my sincerest apologies.
Front Office Manager