We booked and guaranteed a king size bed. When we arrived we were told all of the king sized beds were gone and they wanted to give us a queen size bed. We explained we had reserved a king size bed, because i am very tall, and I toss and turn. My wife cannot sleep with me on a queen bed. I then asked for a double or two queens, which they did give us. It seems if you reserve and quarantee a particular type of room, they should have it for you when you arrive, otherwisae what is the point of reserving a particular type of room, if they give them out on a first come, first served basis!
Second, I understood Besr Western Plus properties are supposed to have a swimming pool. This place not did not have swimming pool, they had no spa, and a tiny (3 piece of equipment) exercise room. The business center was basically a closet with one computer and a printer. The printer print jobs were so "dirty" you could not read the bar codes on the airline boarding passes, nor could you read the text on the papers. Really bad. When told of the problem, Their response was they would have their maintenance people look at it next week.
Third. We could not adjust the heat in our room. It was around 80F in the room, the only way to cool it off was to open the window, and it was near zero outside. So either we froze or we broiled. The front desk came up and tried to adjust it, but gave up and said it would have to be fixed by their maintenence people "nest week".
On the plus side, the people working there were very friendly and helpful The rooms were clean and cofoertable (except for the heat issue)., however, one day the houskeeping did not clean the bathroom.
Breakfest was the standard medicore BW fare. less