Exceeds Disney Service. You MUST Stay Here.
With other hotels to choose from, I have stayed here over 10 times for business always alone, just myself. I feel safe in the room and also when I am in the parking lot whether day or night.
The parking lot is in great condition and litter free. The cars I have seen parked are all well cared for as I have never seen a run-down proverbial rust bucket parked anywhere on this property, ever. This is important as run down vehicles may signal a downward environment issue with potential criminal implications. The parking spaces are marked and the vehicles have more than sufficient room between another parked vehicle.
I have only seen a few semi-trucks (without trailers) and there is ample parking for these larger vehicles behind the well-maintained building.
The rooms are above average in comfort and cleanliness and the bathrooms are in wonderful supply of hygiene / shower products if needed. In the room there are waste baskets that are for traditional trash and wastebaskets for recycling available.
The rooms have a mini-fridge and a microwave and a flat screen TV with a remote of course. A TV channel guide is placed next to the TV remote. The rooms also have a Keurig coffee maker and 4 free Keurig cups are provided. Also, I have seen a clothing iron and even a hair dryer.
The towels and wash clothes are fluffy and well cared for. The mattresses are new or newer and are perfect at least for me. All but twice the room temperatures were controlled by a wall thermostat versus temperature unit in outside wall controls. Never have I seen dust on the furniture nor areas of the carpet that needed vacuumed.
Some in-room lamps have an attached USB port for charging electronics or a standard USA electrical outlet attached to the lamp. I have 4 electronic items that either need its own electrical source or a temporary charging source and I have never had a problem making sure my electronic needs are being met.
The staff work quietly and are far and above professional always ready to help if you ask. They look you in the eye when speaking with you and never rush you, never making you feel placed aside or making your needs feel unnecessary. The staff here treat you with respect and the staff act like adults, not self-entitled 15-year olds. The staff here are complete professionals. I, having been to Walt Disney World approximately 40 times since 2005, will attest that staff service at Best Western Plus Chelmsford Inn Address: 187 Chelmsford St, Chelmsford, MA 01824 exceeds Disney service. Surprising to read that statement as it is to write I assure you.
Other guests I have seen in the lobby, hallways, and parking lot are courteous and respectful toward others. The guests vary between white collar professionals, high income blue collar workers such as rail road engineers, business owners, and international tourists.
There is a large in-ground swimming pool with plenty of lounging space and even a BBQ Grill for parties.
There is an amazing breakfast buffet that I have seen include sausage, bacon, eggs, omelet eggs, toppings, make your own waffles, several yogurt varieties, bananas, apples, milk/chocolate milk, breakfast pastries, breads, a couple types of gluten-free breads, bagels, juices, a 24-hour coffee station including strong coffee and decaf coffee, a microwave available 24-hours, and even packets of Swiss Miss Hot Chocolate for your pleasure. I have seen families in the evening using the microwave to heat up quick dinners for themselves saving travel money.
The mornings I have attended breakfast I have seen the General Manager named Brian Bourque, a very friendly and professional Hotelier, walk the breakfast area asking guests how they were finding their breakfast and the accommodations. I had even witnessed this ‘going above and beyond’ wonderful manger cleaning up after other dining guests whom had left their breakfast utensils and plate ware on the table.
On the first floor I have noticed there are snack vending machines with reasonably priced treats when your after-hours sweet tooth needs taming.
Adjoining the parking lot is a restaurant open for lunch and dinner. 1 mile away are more sit-down dining options; and 2 miles away is a McDonalds on Plain Street, the friendliest McDonalds I have EVER come across.
The Best Western Plus Chelmsford Inn (87 Chelmsford St, Chelmsford, MA 01824; Phone: (978) 256-7511) is about 40 minutes to Boston MA; 45 minutes to Salem MA. less
Brian B, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! What an incredible, detailed and well thought out review. We truly appreciate your kind words and the complete breakdown & explanation of your positive thoughts regarding the hotel interior/exterior, your room, our staff, and how much attention to detail you gave describing your interactions with other guests here at the hotel. We are thrilled to hear that you thoroughly enjoyed your time here with us. We would certainly love another opportunity to have you come back and stay with us again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another exceptional experience!