Excellent, Excellent, Excellent ! Great Work !!!
17/04/2018 dbconnor, Calgary, Canada
Our Hockey Team (North West Warriors, Atom 6) from Calgary, AB stayed at this property for 2 nights, Feb. 16 & 17, 2018. I was the tournament organizer who booked 16 rooms. The customer service we r... more
Our Hockey Team (North West Warriors, Atom 6) from Calgary, AB stayed at this property for 2 nights, Feb. 16 & 17, 2018. I was the tournament organizer who booked 16 rooms. The customer service we received from ANN was so outstanding from start to finish. What a very professional, personable, efficient and pleasant woman to work with on every level, really refreshing ! We booked their hospitality room for a team dinner and party for the Saturday evening and it was a lovely space. We could even take a glimpse of the Winter Carnival Fireworks which went off on the lake at 7pm from the windows. TREVOR at the front desk was most cordial, customer focused and accommodating with our stay. The hotel was really gorgeous in every way. The players and parents both could not have asked for a warmer welcome or a more outstanding hotel. THANK YOU BEST WESTERN for all of your great customer service from your employees and for the gorgeous property you are operating in Sylvan Lake, AB. We will be back!!! Barb O'Connor less
Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you so much for your great review of our hotel and staff. We strive daily to make everyone's experience the best it can be and we are thankful when recognized for our efforts. We enjoyed having your team and welcome you anytime.