Great time but take care in the bath
30/10/2017 Dale0042, Oxford, UK
I know we are elderly and maybe should admit to being old, but to have an in- bath shower with nothing to hold on to, and a slippery surface in the bath was a little daunting. We are lucky in that the... more
I know we are elderly and maybe should admit to being old, but to have an in- bath shower with nothing to hold on to, and a slippery surface in the bath was a little daunting. We are lucky in that there is no problem getting in or out, but having recently broken my wrist in a fall during fancy footsteps in the gym I would have appreciated a little more security in the shower. I can’t remember when we last stayed in a hotel without a grab handle and we missed it sorely. I have removed a star because of that.
The hotel is wonderfully situated and we were always exceptionally well looked after by the afternoon receptionist, Marie. She told us that everything In the restaurant was home made - even the bread, and I have to say that was exceptional, both in the evening and at breakfast. We enjoyed the food, but dining was marred by the length of time it took to have our order taken when we took our seats . Another star deducted. I should add that we found everyone pleasant and helpful, and despite speaking English fluently were tolerant of my attempts to practise my French!
Our room was on the top floor, with slanting roofs, but extremely comfortable, including the pillows, which was a big plus. The swimming pool was fine but I would have preferred to have changed out of my wet costume there rather than have to wear it under an increasingly wet dressing gown until we got back to our room.
Despite my reservations we hope to come back, but I shall check about the shower before booking any room.
Celtique56, Responsable relations clients at Best Western Plus Celtique Hotel & Spa, responded to this review
Thank you for your comment regarding your recent stay with us.
Regarding the shower, I am sorry that your bathroom did not satisfy you. On your next reservation, do not hesitate to contact our receptionists to clarify your desires. Thus, they can assign you a room with walk-in shower.
I am delighted that you enjoyed the location of the hotel located just few meters away from the beaches.
Regarding the waiting time at the restaurant, I am sorry you found it too long. However, you have enjoyed the dishes and I invite you to make a comment on the TripAdvisor page dedicated to our restaurant "Restaurant Le Celtique", if you wish.
Looking forward to welcoming you again soon to offer you a better experience, I wish you a beautiful day.
Eve Le Rouzic
Customer Relationship Manager
Celtique Hotel & Spa