A very small room, and unfriendly and patronising reception staff.
25/09/2018 Christopher W, Seaton, United Kingdom
We were travelling on a Brittany Ferries package. The room that we were allocated was very small, with virtually no room to move around the bed. Anywhere else, it would have been a single room, but th... more
We were travelling on a Brittany Ferries package. The room that we were allocated was very small, with virtually no room to move around the bed. Anywhere else, it would have been a single room, but the Celtique crammed a double bed in.When we mentioned the size of the room on checkout, we were told that we should have booked a "superior room". This was definitely an "inferior" room. This information was delivered in a very patronising manner.Having a Best Western rewards card, I was even more disappointed; as a holder of this card, I have been upgraded automatically in the past by other hotels. less
Celtique56, Responsable relations clients at Best Western Plus Celtique Hotel & Spa, responded to this review
Thank you for asking us how you felt about your recent stay at our hotel.
On behalf of our entire team, I wish you to apologize for failing to meet your expectations.
We sincerely regret that you found the staff hostile and patronizing.
Indeed, your Britany Ferries package includes a stay in a classic room.
We are aware that these rooms are quite small so we recommend using the higher category rooms. They are very popular.
Also, the benefits and conditions that you have with a Best Western card are valid when you book via Best Western or through the hotel.
I hope you are considering to come back tuus so that we have a second chance to offer you a superior experience.
I wish you a good day.
Eve Le Rouzic
Customer Relationship Manager
Best Western Plus Celtique Hotel & Spa