Arrived at the hotel after a long drive up from London. The place was fairly easy to find using my satnav, and location was good for getting around, as you are more or less straight onto the main roads to take you to different areas. Expected to drop my bags off for a two night stay and freshen up before heading out. Was told that i was unable to be checked in, due an IT issue, and the gentleman assumed it should be back up in approx 30 mins so i could wait around until that was done. The gentleman did offer to store my bags behind the reception, but instead in an attempt to not eat into my break time, I decided to take my wife and 2 year old son somewhere nice (or so i thought it would be anyway).
Ended up coming back later in the evening after visiting a few places and a place to eat, and was met by Darren the night manager. Darren apologised to me, explained the situation, was extremely helpful with getting me a better room after seeing the one allocated to me was right next to the delivery door, and brought me a travel cot (without a mattress) but did bring extra duvets and pillows to try and make up for the lack of a mattress. Darren was extremely helpful and if I could clone Darren multiple times and set up my own hotel chain, I would. Room was a decent size and clean, until you notice the couple of stains just under the toilet-ewww. The rest of the trip was fine, the use of the pool, sauna was good, just a shame i couldn't use it more. Parking was free and i never had a problem finding a space. The hotel does give a few freebies if needed such as toothbrush, shower gel, etc. I requested a comb, which the lady at reception said she didn't have, but will get one for me to my room. I have checked out now and still not sure if it has made it yet.
Overall, unhappy about the dirtyish drop in the bathroom, amd wasn't happy with the response regarding the inability to check in on arrival especially considering the long drive we had taken, and that we had a two year old with us. less