£100 parking fine at Cedar Court Hotel!!
02/02/2016 blackhorse2016, Leeds, United Kingdom
Business meeting at this hotel chosen for the location. Lovely reception area, lovely food/coffee etc. However a few weeks following the meeting, myself and 5 colleagues received parking fines -as we ... more
Business meeting at this hotel chosen for the location. Lovely reception area, lovely food/coffee etc. However a few weeks following the meeting, myself and 5 colleagues received parking fines -as we had not registered our vehicles at the hotel reception ( we were later told there were signs on the tables informing us to do so - amazingly we all Failed to see these "signs"). Having spoken to the manager, the hotel uses - ParkingEye -which enforces parking fines on non paying guests. Having appealed and sent receipts to Parking Eye - they refuse to accept I was a paying guest, and now demand £100 parking fine!! I was very disappointed to be informed there is nothing the hotel can do to stop ParkingEye issuing these fines!! Although the manager did say he would feedback my complaint re ParkingEye to their head office.
However in the interim -Potential guests be warned, when using Cedar Court Hotels please check as you will be fined for parking! less
G M, Manager at BEST WESTERN PLUS Cedar Court Leeds/Bradford, responded to this review
Thank you for taking the time to leave a review, and we are glad you enjoyed the food and coffee, however appreciate this is somewhat spoilt by receiving a parking notice.
Parking Eye do manage the car park, in order to ensure genuine guests of the hotel are able to park, which is still free provided you log your details at reception. There are signs in and around the car park, as well as in the hotel itself, as well as a big sign that you must walk around as you walk through the entrance to the hotel.
The system is in place not to punish genuine guests of the hotel, and therefore having proof of purchase from the hotel should be suffice to assist in having the notice reversed, therefore I am a little confused as to why this has not been the case if you have provided the proof
Please feel free to contact me on 01274 406606 to discuss further.