Average - nothing special
16/06/2017 Adam S, Southampton, England, United Kingdom
I came as part of an interview, to make it easier I decided to stay for the night beforehand. The hotel was average but not as great I was expecting considering I have stayed in other hotels which hav... more
I came as part of an interview, to make it easier I decided to stay for the night beforehand. The hotel was average but not as great I was expecting considering I have stayed in other hotels which have been more welcoming as a 3 star not to mention cheaper. Personally I found it a nuisance not having air conditioning, the windows couldn't be left open as they overlooked the pavement area which was too noisy. I also found it difficult with having the light switch by the room door and not by the bed, meaning I had to walk blind to the bed, fine for me but could be a problem for people who may have walking difficulties. The bed I found personally firm which didn't make it particularly easy to sleep on. The breakfast was standard but I feel like there could have been more effort to try and keep the food warmer. The swimming pool was another reason why I decided to stay at this hotel, however the pool was absolutely freezing which made it difficult to swim for too long. The steam room was out of use. I understand that maintenance is required periodically but the price should reflect this or an email beforehand. Overall, the hotel was okay but I wouldn't be in a rush to stay at the hotel again. less
Emily C, General Manager at Best Western Plus Cedar Court Hotel, responded to this review
Dear Adam S,
Thank you for taking the time to leave a review following your recent visit.
I am disappointed that you only found the stay to be average. Please be assured that we will take the relevant action in regard to the points above to ensure we make further improvements.
I do hope that you will consider returning in the future when I am confident that you will experience our usual standard of care, welcome and hospitality.