Cheap... but not very cheerful !
10/08/2017 HORARI, Falmouth, United Kingdom
Stayed just the one night. Rude 'Junior Manager" on reception. Silly swimming times for children. Incorrect order for evening dinner. "Tired" decor in room - unlike images on website. Breakfast was pl... more
Stayed just the one night. Rude 'Junior Manager" on reception. Silly swimming times for children. Incorrect order for evening dinner. "Tired" decor in room - unlike images on website. Breakfast was pleasant. Checkout was much "smilier" than on arrival. less
Allison P, Manager at Best Western Plus Cedar Court Hotel, responded to this review
Thank you for your review and feedback.
I am very sorry to hear that our Hotel services and facilities as detailed and the manner in which your experiences were addressed by Scott our Duty Manager were not to your satisfaction. Please be assured I have fully investigated the points you have raised and the appropriate action will be taken as deemed necessary. I understand also that there was some misunderstanding in regards to Best Western membership benefits and the allocation of loyalty points when placing a booking with a third party site, of which I hope Scott was fully able to clarify for you.
I do also note your more positive feedback in regards to our Breakfast service and check-out, of which I will ensure is conveyed to the team members concerned.
Should you require to discuss your comments further, I would be more than happy to speak with you directly and am available to speak with through the main contact details for the Hotel.
With kind regards