Seond time at this hotel, and a totally different experience.
We had stayed at the BW Plus Cedar City in December, and were quite pleased with the experience -great staff, friendly and attentive, room clean and well appointed, the breakfast excellent, But 3 1/2 ... more
We had stayed at the BW Plus Cedar City in December, and were quite pleased with the experience -great staff, friendly and attentive, room clean and well appointed, the breakfast excellent, But 3 1/2 months later a different story. I realize that the coronavirus has changed the situation dramatically, but that should not change the attitude of the staff or the quality of the ammenites. At checkin the clerk all but ignored us, provided us with no information unless we pointly questioned her, her laptop was her priority, not the client checking in. The room was cllean, quiet and as for our last stay, quite comfortable. As there was no breakfast available due to to the coronavirus, the hotel provided a snack bag - unfortunatly, no care or attention as given to these alternative breakfasts - the apple in one of our bags was rotten, the other stale, the muffins were prepackaged -very dry and really inedable, they fell apart as you openned the package -and to round off the package, an inexpensive granola bar.
when I complained at checkout I felt I was given "lip service' and hustled out the door. One last frustrating item -the cost was the same in Dec as in March -even though the hotel was empty and there was no real breakkfast. We departed very disappointed that a hotel staff and the attitude they displayed could change our opinion so negitively. less