This is our second stay at a Best Western chain- the first time at a Plus and at the Cedar City location. We were already impressed with BW and can now say we are even MORE impressed. The company just does things right. We were greeted so warmly and given all pertinent information without having to ask. The girl at check in had even reviewed reservations at the start of her shift and was all ready to accommodate our family of 6 right from the start. We were offered a portable crib for our baby and hot soup to warm up from the chilly night air outside. In addition, she went even more above and beyond and gave us a room close to parking so we wouldn't have to lug our 4 kids and all our things very far. I realize that would not always be possible, especially on a busier night, but I was just so pleased that she even asked for our preference. The lobby, common areas and room were immaculately clean and welcoming. The outdoor courtyard had a great seating area with a firepit. BW offered s'mores as an evening treat and activity for guests. There was also a giant chess set-- we don't know how to play but my kids had a fun time playing with the pieces nonetheless. This location doesn't have a pool but allows guests to use the pool of the regular Best Western literally just across the street. The hot, included breakfast is impressive. We were a little bit needy guests. We asked for additional shampoo and towels and the workers were so polite and helpful for us! There are just not enough kind words I can say to explain our stay and the way BW treated us! Other companies would do well to take note of the customer service BW provides. We will be coming back for sure! Thanks Best Western Plus Cedar City!! less