06/11/2019 TwinMom1995, Ellisville, Missouri
The check in was efficient and friendly. The room was a good size, clean, the hot water came fast but the beds were a bit soft. The location in Cedar City was also good but the signage of the proper... more
The check in was efficient and friendly. The room was a good size, clean, the hot water came fast but the beds were a bit soft. The location in Cedar City was also good but the signage of the property was a bit confusing as there is also a Best Western across the street. The property is well kept on the outside but the hallway carpets are dirty and worn. We were in room 310 and could hear the plumbing in the nearby rooms “running” ALL NIGHT. My husband talked to the front desk clerk in the morning and she acknowledged that this is a problem that they are “working on” and can’t seem to fix. The breakfast is the average/typical chain hotel breakfast. less
BW_TownCountryInn, Manager at Best Western Plus Cedar City, responded to this review
Thank you so much for staying with us and for taking the time to review our hotel. On behalf of our entire staff, I would like to apologize for the inconveniences that you experienced during your stay. I want you to know that we read each of these reviews with the intent to make changes to better our hotel, and as such, I thank you greatly for your help. If there is anything at all that I can do for you then please let me know. You can email me anytime at email@example.com. Thank you.