Best Western Plus Cedar Bluff Inn

I stayed at this hotel for a business trip 06/10-06/13/2018. This hotel was nowhere near what the pictures showed online. The carpet in the hallways and rooms is very worn and show black traffic patterns where people have walked repeatedly. The hallway walls very damaged, had scars and deep cuts in them. The grout in the tile was stained. The wall paper in the bathroom is peeling, the water pressure is so low it makes taking a shower a chore to get the soap off. The towels are well used and throughout my stay showed excessive wear and stains on them. The mattress was quite firm and I woke up each morning with lower back pain as a result. The AC in the room is quite loud and makes it hard to hear the television without having the volume turn way up. On Tuesday, when I returned from working, I arrived to find my room was not cleaned. I inquired at the front desk and was told that since I was staying another night my room would be cleaned last. When I questioned, the front desk employee why they would make a returning guests room wait until last to be cleaned when check in is not until 4pm. She could not give me an answer, nor did she apologize. She then stated she will check to see when she can get housekeeping to my room and would call me. The front desk clerk never called nor notified me of when to expect housekeeping. I informed the front desk clerk after working all day, I should not have to deal with my room not being cleaned or having to accommodate housekeeping after being gone all day. Again, no response! I returned to my room and about 15 minutes later a housekeeper should up. I could not see her name, but her hair was bright pink. She changed my towels, took out the garbage but did nothing else. Didn't wipe down the bathroom, vacuum the floors or anything. At this point, I was done with the entire issue. On her way out, she informed me that they are very busy and sometimes it takes longer to get rooms cleaned and my room was her bosses to clean so she was helping her out. Each day after returning to the hotel their were always 3-5 guys at the entrance sitting on the bench or standing at the doors drinking beer. The bright spot of the stay was the gentleman that handled breakfast. Always polite, helpful and smiling. He did an excellent job keeping things stocked and cleaned. I would not recommend this hotel for traveling for business or an extended stay. Best suited for a one-night stay at the most. A real disappointment. less

We recently stayed at this Best Western, and it was great. The hotel is very centrally located to the highway, which was wonderful for us since we'd been traveling all day. The lobby is super clean and nice, and the free breakfast was top notch. Our rooms were very spacious and very clean. The staff was super nice and helpful - there'd been a mix up on our rooms and they did everything they could to accommodate us immediately. I really appreciate them taking the time to quickly resolve our issue! We'll definitely come back to this hotel when we are in the Knoxville area. less

This hotel was amazing. I had a really great time staying here. The hotel was super clean, and all of the staff were friendly and helpful. Their pool is fairly large, and their wi-fi was very fast. The rooms had everything I needed and really comfortable beds. I couldn't ask for anything more out of a hotel. Highly recommend! less

My husband and I were traveling home from a trip south and reserved a room here. We checked in and, as Rewards members, are entitled to available complimentary room upgrades. Lea at reception went above and beyond to accommodate us and upgraded us to a lovely room. Unfortunately, after a short time in the room, we encountered ants, more than we were comfortable tolerating. We went back down and Lea apologized and graciously moved us to another equally lovely room, sans pesky ants, gave us a late checkout and provided additional Rewards points for our trouble. Largely because of this type of kind service, on a very busy night, we would not hesitate to stay here again. Room was clean and very well appointed. less

This hotel is super clean!! Rates were great!! It was a comfortable stay during our travels back to Michigan from Florida. Beautiful room, nice pool, and we were even provided a great breakfast on the go the next morning since we had to leave before hot breakfast was served. Will not hesitate to book here again for future travels. less