Beware of the same things happening on different visits, and more.
19/10/2019 mnmshadow, Crossville, Tennessee
How was breakfast?
Breakfast is always good at this property. We used to tell everyone about the plates and silverware - only place we've ever seen this in many years! Sadly, the dishwasher was brok... more
How was breakfast?
Breakfast is always good at this property. We used to tell everyone about the plates and silverware - only place we've ever seen this in many years! Sadly, the dishwasher was broken (like other things in this place), so it reverted to paper & plastic. Oh well. How about a new dishwasher, Best Western???
What problems did we encounter?
TV/Remote, Room Lighting, Kiddie-size toilet, Broken Items/Repairs
As we reported to the staff, the last time we stayed here we went through 3 remotes before they found one that worked. This time it was only 2. These remotes are TRASH. Replace them! We shouldn't have to troubleshoot a room when we first arrive - everything should be in working order, especially for the amount of money charged!!
To add insult to injury, the lighting in the room is so bad that, when the TV remote didn't work, we had to spin the TV way around to try to read which button on the TV was what so we could manually operate the TV. How about lighting on both sides of the room?
What was that about money? Upgrade your toilets from kiddie-size to ADA. We had bigger toilets when I was in kindergarten! The toilet stopped working (wouldn't fill up with water) the morning we were checking out. We informed the front desk of both problems; the lady didn't seem very concerned about any of it.
Our advice to all: it seems housekeeping is no longer required to make sure everything is a room is working correctly. From now on we'll be getting into a room and turn on every light, the TV, the remote, run the water, flush the toilet, and anything else to make sure we have no surprises at midnight. less