Comparable price, cheap accommodations
29/03/2019 Snowbeard82, West Jordan, Utah
I stayed at this hotel for five nights. My stay was fine for the most part. There were a number of things I found that suggested I was staying in a budget hotel instead of an award winning Best Wester... more
I stayed at this hotel for five nights. My stay was fine for the most part. There were a number of things I found that suggested I was staying in a budget hotel instead of an award winning Best Western location. The room, number 107, was sorely outdated. The bathroom door was almost too narrow. I'm average sized and I still had to turn sideways to enter. If the bathroom door wasn't closed, your business was easily seen from the outside hallway when room door was open. The shower curtain rod was attached to two large wooden blocks that stood in stark contrast to the outdated wallpaper. All caulking around the shower insert needed replacement. Instead of bottles of shampoo, conditioner and the like, a dispenser on the foot end of the tub made it difficult to get much of any hygienic liquids. A well used king mattress and box spring sat atop a plain wood support. All the furniture was outdated and worn. The fold out couch was very uncomfortable and so worn out it was unsit-able. Tape on the under window dual air system was held together together by dated painters tape. The window was a thin double pane glass that allowed much of the highway noise to roar into the room. Finally, the top drawer of the armoir/entertainment cabinet was broken and crooked, making getting your clothes a chore.
Outside the room and down the hall both breaker boxes for the floor, if not the hotel, were not only in view to the public but unlocked and easily accessible.
The staff, though engage-able, appeared bored, tired and at times catatonic. More than once breakfast workers butted in front of me to replace food items or clean, as if they didn't even see me. Food was standard fare with the exception of some being cool and barely cooked, making it inedible. A highlight of breakfast was oatmeal, flaxseed waffles.
Best Western Plus Cedar Bluffs Inn is an easy stay and the closest BW to Lenoir City. However, for the price point, another hotel chain with a similar $100 rate might be a more comparable option. less
bestwesternknoxville, Hotel Manager at Best Western Plus Cedar Bluff Inn, responded to this review
Dear Esteemed Guest,
Thanks for your comments.
I’m sorry that several issues combined to make your stay less than desirable.
Our sincere apologies.
We take real pride in offering the best possible guest experience, and I understand that we let you down.
You can be sure we’ll do better for you next time.
Nothing means more to us than providing a pleasant guest experience.
Sincerely,
Hotel Manager.