Rocky start but great customer service
03/06/2018 Mary K, Royal Oak
My husband and I were traveling home from a trip south and reserved a room here. We checked in and, as Rewards members, are entitled to available complimentary room upgrades. Lea at reception went abo... more
My husband and I were traveling home from a trip south and reserved a room here. We checked in and, as Rewards members, are entitled to available complimentary room upgrades. Lea at reception went above and beyond to accommodate us and upgraded us to a lovely room. Unfortunately, after a short time in the room, we encountered ants, more than we were comfortable tolerating. We went back down and Lea apologized and graciously moved us to another equally lovely room, sans pesky ants, gave us a late checkout and provided additional Rewards points for our trouble. Largely because of this type of kind service, on a very busy night, we would not hesitate to stay here again. Room was clean and very well appointed. less
Tara D, Director of Sales at Best Western Plus Cedar Bluff Inn, responded to this review
Thank you for taking the time to review your recent stay at our property we value your feedback and will use it moving forward. However, on behalf of our team, I would like to apologize for the issues that occurred during your stay with us and would like to inform you that we took immediate action. I am happy to hear that this situation was taken care of as it should. We hope to see you again in the future and if you need any further assistance, do not hesitate to give us a call.