Best Western Plus Cedar Bluff Inn

This was a really nice hotel off of I-40 right outside of Knoxville. It was probably about 10 miles outside of downtown. The staff was really polite and got us promptly checked in. Christine was the manager on duty and was very helpful. The rooms we large and clean and perfect after we had been on the road since 6 am that morning. There was a fridge, iron, and hair dryer which were nice amenities. I usually skip out on the free breakfast in the morning but I got up for this one and it was much better than most I have woken up for. There was good coffee and free newspapers and some extra fruit to grab for the road. We'll defintely be staying here again when we're in East Tennessee. less

This hotel is great. Good breakfast, comfortable beds and super clean rooms. Great customer service and housekeeping. Close to highway and less than 20 min front Knoxville. 45 min. from Pigeon Gorge. Overall great location. less

Spent two nights at this hotel on the way to South Carolina from Missouri. The first night was September 27 and the second was October 3. Neither visit was memorable and that's actually a good thing. We made reservations for late arrival times and everything went smoothly. The employees at the desk were friendly and not in a phony way - they were simply nice people. The foyer was clean, the rooms were nice, the parking lot was easy to navigate, and the free breakfast was nicely prepared and offered a little something for anyone. The only room for improvement would be to serve better hash browns. It's been a long time since I stayed at a hotel where everything seemed to click. The Best Western Cedar Bluff Inn ranks as one of the best stops I've ever made and I've made a lot stops in more than 40 years of travel. It's worth mentioning that while searching for a hotel, I read a lot of reviews on TripAdvisor and other sites. Since the reviews for this property mostly averaged in the four out of five range, I settled on this hotel. When I called to make my first night's reservation – about a week in advance – I was told the rate was $159. However, while speaking to the young lady on the desk, I asked if she would Google what I saw... she did... and she gave me the rate I found, which was $74 a night. Upon arrival on night one, I asked the young lady who checked us in if she would make another reservation for the second night and would she extend the same rate? She checked her bookings, said rooms were available, she would extend the rate, and we were set for the return. We even got the same rooms. The entire staff (housekeeping, front desk, food service, and maintenance) was friendly and I'm sure they encounter some crusty and crabby travelers. Had I waked in a bad mood, it would have gone away in a hurry. There were fresh cookies on the counter and nice person on the other side of the counter. I really like this place and would stay here again if I'm down that way. less

This is a very well kept Hotel with a friendly staff and updated rooms. Overall we had a very pleasant stay and would stay here again. The only negative comments I could make would be about the breakfast. The eggs, bacon, sausage, Etc. We're just way too overcooked. They had biscuits and gravy and the gravy really wasn't very good. I know the breakfast is free or included with the price of the room, but we've had a little bit better breakfast experiences at other Best Western Hotels. Again, we would certainly stay here again. less

This hotel has some things going for it, but it also has some negatives. First of all the staff is courteous, friendly and care about providing good service. The house keeping staff does a good job to keep it clean. It is located near the interstate and various excellent restaurants are nearby. The executive rooms have a semi kitchen with a dishwasher, so you could do a little microwave cooking if you are on an extended stay. The hotel appears to be 80’s vintage, but it has been renovated at some time in the past. The negatives. The dark furnishings in the room suck the light up. The air conditioning! The first room we were assigned had the air conditioner disassembled, with parts spread across the floor. A bad sign and back to the front desk, for a different room. When we opened the door to the new room (214) we smelled a slight musty mildew smell. Or, the room may have been a smokers room at some time in it’s past and they just couldn’t quite get all the smell out. It was a cool rainy day when we stayed. The room was warm when we walked in. The thermostat had been set to 68. Another bad sign. I set the temp a 60 and the AC worked hard to just barely keep the room cool. After about 4 hours it cooled down to about 72 and we were able to have a comfortable nights sleep. Had the temperatures out side been in the 90’s this room would have never gotten cool. Some of the musty smell was coming from the A/C so, my guess is the coils need to be cleaned to allow better air circulation and eliminate the smell. When you stay, make sure you are happy with the heat and air conditioning before you get too settled in. Other than that, this is a pretty good place to stay. less