Best Western Plus Cedar Bluff Inn

Service was what you would expect unil we went into our room which was a handicap room. We were not told of that, we thought we were getting a regular room with king size bed. When we realized it was a handicap room since we had stayed in that type of room before and we had been on the road for over10 hours we said nothing unti the next morning. We reported to the desk clerk about the following, Barking dog, why we not told about the room being a handicapped room. We had problems with the TV, The Shower, the bed, the heater, Bathroom toilet, and the TV.It looked like us that the room had not been cleaned or inspected for some time. less

Very convenient to I75/40. Was greeted by very pleasant clerk and check in was swift. There was evidence of remodeling going on but I never heard anything, though it was the weekend. Room spacious. Some noise from the interstate but not enough to keep me awake. Never heard noise from people. Nice touches in the room such as the lap desk and USB plugs next to bed. Shower was good and warm with good toiletries provided. Towels were very clean. Bed comfortable. Breakfast the next morning was typical hot breakfast offerings and was good and hearty. All in all i would recommend this hotel! Very pleasant. less

I always call ahead and ask about parking for our truck and camper. The woman at the front desk told us there was a 'large parking lot' in the back of the property. There was not. It was a smallish parking lot with a lot of construction items in it. (Dumpster, storage containers, large vehicles) And I also asked if the the driveway went all they way thru to the road. I was told it did. It did not. I'm not sure of this particular employee has ever seen the back parking lot. Thankfully there were a few helpful gentlemen there to help my husband get the truck & camper in the parking lot and turned around so we could get out in the morning. H we known ahead of time about the size of the parking lot, we would have stayed some where else. The hotel is under renovation & that is just fine. What isn't fine is selling a room that isn't finished. We were told at check-in there wasn't another room available even though I had called well in advance as was told there were several rooms available. It was mostly clean although there was plaster dust and scraps on the floors as well as nails & screws on the floor and counters. The sheets on the windows were shredded (not exaggerating) and we had to move some of the furniture. Desk, chair & easy chair were all in the middle of the room. I expect Best Western Plus to be a step above. This was clearly not. less

This was a great place to stay. It was so clean and comfortable. Joanne, front desk lady was wonderful. She was kind and extremely helpful. The breakfast was the best we’ve had in a hotel. We will definitely come back and also tell our friends about it. less

I've stayed at this site several times over the past 2 years. The staff is great and helpful. Breakfast is always good and the chef interacts with the patrons..The location is great also..close to several restaurants. less