Best Western Plus Cecil Field Inn & Suites

When we first arrived we waited for 15 minutes for someone to come to the front desk and check us in. There was hair on our bathroom floor and bugs in our room. My partner asked someone who worked there for an extra towel and she said no. We had to share a towel. Very dissatisfied. less

I love staying at Best Western normally because you know what to expect. Not anymore! The bedding was Terrible. The bed squeaked so loudly anytime you moved and it was slanted from right to left. Check in was a mess. I tried to book one but was not able to get past the verification process. So when we got to the hotel, she gave me a price which was $20.00 more than the online price. I tried again in front of her to book online to get the better price but again, could not get through the verification. She said she couldn't do anything to help me. After 20 minutes of me getting frustrated trying to get past the verification she finally said she would go ahead and give me the online price. If she had the ability to do that why make me work at it for 20 minutes saying there was nothing she could do. I'm done with Best Western. This happened to me the last time too and there quality has gone down. Too bad! There are so many other places to stay. less

I was unable to get back in my room due to the card reader not working. The onsite maintenance was extremely rude and disrespectful to my 2 children. We were made like we were liars as to the malfunction of the door and the guy acted as if he couldn't get in, which my personal belongings, to include my purse was in the room. The maintenance guy had to use a crowbar to BREAK into the room, which we were later moved to another room, although I told the sweet front desk lady, to just give me a refund and I will stay elsewhere. The manager did comp the room and apologized, but the disrespect and damage was already done. We were there for a baby shower and I regret changing from staying in the Holiday Inn next door. I have never stayed in Best Western, but this has ruined me from future stays!! less

Most friendliest staff and very clean .Great location,stores within distance from hotel.Variety of options.Great place to stay if we needed anything the staff made sure you were taken care of.No complaints.This is my 2nd stay. Definitely will be back less

Reserved a room to get some peace from home. When I got there I asked to stay a 2nd night and they didn’t want me to stay even one night because I live local and said they have been having problems with locals but THIS TIME they would let me stay! less