Made reservations on the 2nd for a check in on the 17th. Get a E-Mail on the 16 stating everything is GOOD TO GO. Show up around 4:30 to check in and was told that WE COULD NOT CHECK IN BECAUSE WE LIV... more
Made reservations on the 2nd for a check in on the 17th. Get a E-Mail on the 16 stating everything is GOOD TO GO. Show up around 4:30 to check in and was told that WE COULD NOT CHECK IN BECAUSE WE LIVED LOCAL and they were having a lot of problems with LOCAL People. After a exchange of pleasantries with the front desk clerk I ask to speak to a manager ( NONE AROUND) So one was called on the phone, I spoke to her and expressed my NO BEING A HAPPY PERSON and was told it was a policy just put into affect. Once again I ask for a PHONE CALL to be made, This time to corporate, at that point I was told we could stay. So the check in was completed. From that point on every time we went through the lobby we were treated like we were UNWANTED. What was suppose to be a 3 day stay turned into a less than 48 hours. The room was NICE The Staff, LET'S JUST SAY COULD USE A LOT MORE TRAINING. I did 20 years in the military and stayed in HOTELS and MOTELS all over the world and was treated like dirt at this one. They couldn't get me to stay here again FOR FREE. less
Kirit Patidar, Owner at Best Western Plus Cecil Field Inn & Suites, responded to this review
We are extremely disappointed to see your comments.
This is an unusual incidence and our apologies.
We will investigate this with the concerned department.
Actions will be taken for the closure of the grievance as well as prevention from repetition.
Request your understanding and support.