Best Western Plus Cecil Field Inn & Suites

From the outside and in the lobby, the hotel property appears to be well-kept and very nice. However, that's where it ends. My room was poorly cleaned and prepared. Cleaning materials were left in the bathroom (including a wet shower cap in the sink), dirt and make-up marks on the walls, and the entire room smelled of rotten food because the fridge was not properly cleaned. Even though I reserved the room for two guests, we only received one hand towel, one bath towel, and no washcloths. The staff was not welcoming or friendly in any way. During peak check-out time, the lobby staff member was taking cigarette breaks outside every 5 minutes, consistently leaving the front desk unoccupied and guests waiting. I have no idea what the "Plus" in the name indicates, because there was nothing positive about this stay. I highly recommend checking out the accommodations next door before booking here. less

Air Conditioner did not work properly and room was hot even though it was set at 54 degrees, elevator was not functioning (Had to walk up and down several flights of steps with broken foot) and cleaning lady did not speak or understand English. When requesting she take the trash and provide clean towels, she walked away and never came back. less

Not sure how or what gives this hotel a Plus rating. We stayed for 4 nights and never experienced a Plus. We are Diamond reward members, so when we booked this Plus hotel our expectations were predicated from other Best Western Plus hotels. We arrived early evening and the young man behind the desk was not the happy employee. He barely spoke as he checked us in. Okay, everyone has a bad day. And, we typically get a room upgrade, maybe this courtesy is specific to certain hotels? I’m not sure. On we go, from mediocre to “oh no”! Our king room was small and oddly shaped. We were given a room right next to the elevator (oh joy!), so the room had a long entrance hall with a small space for the bed and the typical pieces of furniture. The room is just flat out awkward. But it appeared to be clean although the carpet is worn. The bathroom walls had toothpaste splatter and dirty hand prints. Uck. And the tiled shower had mold in the grout with a shower head in need of deliming. Yes disappointing. But the clincher was the shower itself. The shower stall was deep. So deep that you couldn’t turn on the water without getting drenched with a blast of cold water. After a couple of days we developed a technique to use the towel to hit the faucet, get the water started and then bolt before getting wet. Oh yeah, and we only got 2 towels each day. Yep, it was that kind of visit. Never again. less

I've stayed at a dozen or more, and this Best Western is the best so far. Modern, clean, safe-feeling, and very quiet. Any problems encountered were minor (spa pump on order, room clock inoperative). Highly recommend. less

This was our first experience with the Best Western chain, but it certainly will not be our last! We were so pleased with the location, staff, cleanliness of our room, hot breakfast, hotel interior and exterior. We had been at the HOT ball field the entire day so getting checked in in a speedy and thorough manner was a huge plus! We found everything we needed within walking distance (although we drove in the rain!). There is a gas station, a Cracker Barrel, a beverage shop and the most amazing authentic Mexican restaurant close to the hotel among several other places. I would recommend this hotel and will definitely stay again when we are back at the Jacksonville fields. less