I have stayed at many Best Westerns without any major issues and I used my reward points to stay at this lodging. Initially, I didn’t review this hotel because it was mostly mediocre. I agree with som... more
I have stayed at many Best Westerns without any major issues and I used my reward points to stay at this lodging. Initially, I didn’t review this hotel because it was mostly mediocre. I agree with some of the other reviews about the breakfast being below average for a BW Plus. In hindsight I should have found a mom and pop diner for breakfast.
My poor review is a result of a mystery charge on my credit card statement. With no idea about what this charge could be for, I emailed the national customer service department for an explanation three days ago but haven’t heard anything. More frustrating, I phoned Bentonville directly. The gentleman I talked to said that the manager was on the other line but would call me back with the billing explanation. That was four days ago.
I will have to pay this credit card charge, but will not stay at this hotel again. And this experience influences my overall opinion of Best Western customer service. less
Christina P, General Manager at Best Western Plus Castlerock Inn & Suites, responded to this review
I want to personally apologize for any inconvenience regarding your call back situation as I am assuming there was a miscommunication in my getting the message as I would have called you to help and I am still available to help answer your questions and help regarding your bill. We take pride in taking care of all our customers and make their stay a pleasant one. Please feel free to reach out to me again thank you