Before arriving at the hotel, there had been three phone calls concerning an extra bed for my granddaughter. We arrived in the afternoon, hoping to go swimming. Swimming times for children are very li... more
Before arriving at the hotel, there had been three phone calls concerning an extra bed for my granddaughter. We arrived in the afternoon, hoping to go swimming. Swimming times for children are very limited, and we only had half an hour left. Therefore my daughter went directly with her daughter while I took the bags to the room.
The receptionist directed me to the room, and it was up some stairs. I asked for a lift, but she replied it was just a couple of steps and no lift.
I hauled some of the bags past reception, no one offered any assistance at all, and came to the 'couple' of steps! It was a flight of stairs! Luckily another guest was behind me, and he offered to help.
Once in the room I noticed a peculiar smell, but decided they had only just finished cleaning the room, so opened a window.
This smell became worse over night: an awful damp smell.
The extra bed was there and made up. However through the night it became obvious it could not be slept on and my daughter and granddaughter had to share a bed.
Dinner: We decided as we had a young toddler we would eat in Alexander's Pub. We made our order and the waitress bought my glass of wine. Before she had even put it on the table, I could see the glass was filthy, and pink lipstick on the rim. She then brought me a new glass. The food was OK. My daughter had the hot dog, which was advertised with BBQ beans, however they were simply baked beans! The sword fish was good. But I asked for chips instead of mashed potatoes, so the chef saw fit to put the chips at the bottom, pour the sauce over them, and then the fish! Not much thought.
Breakfast was the highlight, and my daughter thought it was one of the best she had had for a long time.
When we left, reception did remove the charge for the extra bed.
Not recommended for families with young children. less