The first thing noticed by our car full of friends and family, was the lack of signage directing people to the restaurant. 2 of the party had heart conditions and found the amount of steps up from the car park to the hotel reception (after several wrong turns) pretty exhausting.
After FINALLY reaching the bar/lounge area outside The Greenhouse Restaurant, we were shown to our table and given our menus. 20 mins later, the young lady came to take our drinks order (they were not especially busy - perhaps 3 couples and a table of 4, at most). We attempted to order at the bar to save time, but were told to sit down again and wait for service. The drinks arrived in due course, but we had to wait over 45 mins for the soups and sandwiches to arrive.
The cost of the soup was a rather minty £5, bearing in mind that I was presented with the tiniest (2mm!!!) of slices of bread I'd ever seen. Feeling a bit like Mr Twist, I actually asked (politely) for a larger slice, and the comment back from the staff was a broad smile and 'I don't know why chef bothered with such a small piece. I bet he couldn't do it again'… I had to laugh at her humour. The soup was tasty, but tepid. My husband gave his soup to my father for the same reason.
The plates of sandwiches were really dry and the salad pretty limp, to say the least. Unfortunately, the ham sandwich also suffered the wrath of the chef's portion control with an extremely meagre offering of meat. On a more positive note, the crisps were fine!!
Sadly, all in all, severely lacking in both quality of food and service. Not what one would expect from the hotel which advertises itself as "standing out from the crowd through our keen eye for detail and quality of service". I also suspect that being "passionate about food" is possibly restricted to the Greenhouse Restaurant and not the Lounge area outside.
It was agreed that none of our party would be returning to this eatery and we are not tempted to reserve a table in The Restaurant, despite some positive reviews on TA. Perhaps this was just an 'off' day for them? less