Corona has ruined this place too
We typically stay here and enjoy it, but this time wasn’t as good. The light bulb was burned out it the bathroom which we told them about but they couldn’t really care... we didn’t have enough towels.... more
We typically stay here and enjoy it, but this time wasn’t as good. The light bulb was burned out it the bathroom which we told them about but they couldn’t really care... we didn’t have enough towels. You get your towels in a bag now . They do not clean your room or provide additional soap.. etc. also, our bathroom did not even have an extra roll of toilet paper, which seems to me what is happening since they no longer clean your room if your staying , they are not doing small maintenance and restocking . Our room key didn’t work a number of different times even after having it reprogramed and the bed and pillows were far less comfortable than a cheap motel. We will try holiday inn next time!
Best Western Plus, Guest Services / Front Office at Best Western Plus Casper Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. By following these guidelines and cleanliness standards, staff members are not entering occupied rooms at this time. This aids in the safety of all guests and staff by providing proper social distancing and avoiding the possibility of germ spread. Any additional items needed for the room may be obtained by contacting the front desk, they're more than happy to replenish any items you may require. Thank you for sharing your experience.