Great as long as you stay only in your room and don't have a cat...and have $500 to spare
At check in there was 1 employee wearing a mask, a box (empty) of masks for guests who had not brought one, a huge jug of hand sanitizer, gloves and a 2nd MASKLESS female employee who was snotting and... more
At check in there was 1 employee wearing a mask, a box (empty) of masks for guests who had not brought one, a huge jug of hand sanitizer, gloves and a 2nd MASKLESS female employee who was snotting and blowing her nose all over the place!
Yes, she was leaking like a sieve, visibly ill and STILL not wearing a mask!
In addition, as I was heading up to the room, I noticed a female with her mask under her chin who was animatedly talking while sitting on the sofa next to the check in desk. As I turned the corner, a couple of maskless people entered and were told NOTHING. Instead, the guy in the mask passed them off to the girl who wasn't wearing a mask - so they could exchange Covid-air I presume.
Also of note, they make you sign a form stating that they will charge you $500 "with or without notice" for any damage to the room. Not that I was planning on causing any damage, but I felt that was ridiculous that they think it's okay to arbitrarily and randomly charge someone $500 for any perceived damage that they assumed they caused.
Oh, and I learned that apparently they hate cats and cats don't qualify as pets. Yes, really! They are a pet friendly hotel that does not allow cats.
The room itself was awesome and spotlessly clean except for two things:
1. The bed was hard as a rock. I've never in my life lay on such a hard bed. However, I didn't wake up with a back ache or anything so whatever.
2. They had one of those tubs with the textured bottom. You know the fine textured bottom that accumulates dirt over time and gets grody?
Yeah. Snow white it was not anymore.
ATTENTION HOTELS: You should NEVER install those deeply textured mats/tub bottoms as they are a pain to clean - even under the best of circumstances.
This of course places the tub in the Operation Shower category: Wear protection (flip flops) and don't touch the sides.
4 stars for the room (minus 1 for the tub bottom) and 1 star for everything outside of the room for an average of 2.5 rounded up to 3 stars. less
Best Western Plus, General Manager at Best Western Plus Casper Inn & Suites, responded to this review
Thank you for your review, although some of your comments are a bit confusing. All of our staff are required to and do wear masks. Currently there is no one on our staff that is or has recently been ill, so I am unsure as to who you may be speaking of. All employees who may be feeling unwell are asked to stay home and if they do come to work and are ill, they are sent home. The Best Western PLUS Casper Inn and Suites ensure all employees follow all Local and CDC Guidelines recommendations related to Covid-19. Although we do ask all people entering the hotel to wear a mask, we cannot police each person as there are a variety of reasons as to why a person cannot wear a mask. There is also no requirement for masks to be worn in Wyoming at this time.
To address your concerns regarding our pet policy, we do allow dogs into our hotel - we do not allow cats. Not allowing cats has nothing to do with disliking cats or disqualifying them as pets, it is a policy that is in place to ensure we can accommodate guests with severe cat allergies.
As for the note on the registration card advising that a fee will be charged for damages to the room, we never assume a guest has damaged a room. If there is damage that warrants a $500.00 fee it is quite significant and there is no doubt as to who was occupying the room at the time the damages occurred.
All our rooms are deep cleaned daily, this includes scrubbing the shower. The texture in the bottom of the shower is a requirement to ensure there are safety measures in place to lessen the likelihood that someone may slip and fall in the shower. As with everything we do, we are looking out for the safety and wellbeing of each of our guests.
Thank you again for your comments, we wish you all the best in future travels.