I will NEVER stay at this property again. There was a large party split between two rooms; one directly across the hall from us, and one a couple of rooms down from us. Every 60-90 minutes throughout the ENTIRE night there was VERY loud arguing, fighting, cursing, sexually explicit conversations, elicit drug use, and constant slamming of doors in the hallway immediately outside of our room. We called the front desk to have security address the issue on several occasions. On one occasion, the front desk clerk even said there was nothing she could do about it. However, each time the security guard came, he just told them to quiet down, and left... the issues NEVER stopped. I actually wanted to leave the hotel by the time that this activity hit the early morning hours; however, I could see and hear the crowd outside of my hotel room and did not feel safe opening the door. I never felt safe, and did not get any sleep. less
Thomas Martinez, Other at Best Western Plus Casino Royale, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.