Best Western Plus Cascade Inn & Suites

23525 NE Halsey Street, Troutdale, Oregon, 97060-2814, United States
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Best Western Plus Cascade Inn & Suites

This Troutdale, Oregon hotel is situated in the heart of Oregons best natural wonders and attractions. Located at the mouth of the Columbia River Gorge but just minutes from downtown Portland, visitors can experience breathtaking Gorge sights without show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
23525 NE Halsey Street, Troutdale, Oregon, 97060-2814, United States

Reviews of Best Western Plus Cascade Inn & Suites

Traveller Overview:
4.5 Rating: 585 reviews
Excellent 56%
Very Good 28%
Average 9%
Poor 2%
Terrible 3%
Rating

Wander281939, wrote review 02/08/2021

Troutdale OR best western

The hotel was clean, Josh at front desk was personable, accommodating. Real treat was restaurant directly across street, was so yummy, especially fish tacos. At $2.50 per fish taco, if you never tried... more

Rating

deniseanndavis53, wrote review 22/07/2021

No Elevator

Elevator not in service upon Check-in. Told would be in service next day (Monday) I checked out on Tuesday. Still no elevator. I asked for a room on first floor upon check-in. Not available. Beaut... more

Rating

hollystites, wrote review 07/07/2021

Fined for an “odor”

I’m in recovery. Going on 16 years clean and I got billed for a marijuana odor they supposedly smelled. I haven’t smoked marijuana in almost 16 years. Absolutely disgusting they can do that. I was bil... more

Owner Response
Kim Conley, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
I guess the last review you wrote wasn't enough. We'll go through this again. Your room smelled of smoke, which was reported by housekeeping and verified by the housekeeping supervisor who also verified dog hair all over the room and bedding. The room had to be put out of service to be treated and cleaned. You admitted to the dog in one of your emails, and said an app told you it was okay to have pets. We have never allowed pets. You also walked passed a no pets sign upon entry and signed a registration card stating there would be a charge of $250.00, (not $500) for any smoking and/or unauthorized pets. Also people who think pets are allowed do not normally bring them in through the side door. FYI: Nobody said you smoked marijuana, they said your room smelled of it and smoke and took several treatments to remove the smell.
Rating

Jody G, wrote review 04/06/2021

Not the greatest area

This hotel is close to the beautiful waterfalls of Oregon. But, the neighborhood is not nice. Several homeless people hanging around in the evening. In the morning, it was fine. You have to use the wa... more

Rating

Cruzrs, wrote review 29/05/2021

Great stay

The special rates and the comforts of a reliable chain equaled a very pleasant stay for our first Covid-era venture out in over a year. Our thanks to Best Western for making it a very positive experie... more