Best Western Plus Cascade Inn & Suites

23525 NE Halsey Street, Troutdale, Oregon, 97060-2814, United States
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Best Western Plus Cascade Inn & Suites

Recipient of the 2018 TripAdvisor Award for Excellence. This Troutdale, Oregon hotel is situated in the heart of Oregons best natural wonders and attractions. Located at the mouth of the Columbia River Gorge but just minutes from downtown Portland, v show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
23525 NE Halsey Street, Troutdale, Oregon, 97060-2814, United States

Reviews of Best Western Plus Cascade Inn & Suites

Traveller Overview:
4.5 Rating: 576 reviews
Excellent 56%
Very Good 29%
Average 9%
Poor 2%
Terrible 3%
Rating

marthav17, wrote review 27/11/2020

Excellent place

Love to stay here at Best Western Suites, it’s very beautiful and very clean, I really recommend it to everyone out there, you would enjoy it, the rooms are very large and decorated very beautiful the... more

Owner Response
Kim Conley, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We appreciate your business and value your opinion. We do provide some add on items for your breakfast such as cream cheese, jelly, butter, yogurt, hard boiled eggs, milk, and breakfast burritos. We have to keep these items refrigerated so you do need to request them. These items are listed on a sign at the breakfast counter. You and a couple others have mentioned things that lead us to believe we need to add additional signage and make sure we are also verbally letting our guests know about these items during check in. This is a great example of how much we value your opinion and how much your opinion helps us to make improvements that will better guest experiences. We are looking forward to a day when we will be able to reopen our full hot breakfast buffet. Thank you again! Stay safe and have a wonderful holiday season.
Rating

wendyk621, wrote review 17/08/2020

Good Place to Stay

We needed a place to stay close to Portland and convenient to I 84. This place fit the bill perfectly. Convenient access, very clean and quiet, excellent pandemic protocols. Very helpful front desk st... more

Rating

Sarah C, wrote review 10/08/2020

Business in the City

Nice place to stay for business. It is in a nice area. Food options close by, which is always a bonus when you are traveling and don't want to go far. Clean facility. Close to grocery retailers, h... more

Rating

Karatsakashewai, wrote review 01/07/2020

Treat their Guest as Family

Best place to go for a family their staff at the Halsey location go beyond to make your stay feel like your staying with a good family member they go out their way to make sure you have everything you... more

Owner Response
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for the great review. We are so glad you enjoyed staying with us. If there is anything we can do to make your next stay even better, please let us know. Stay safe and healthy.
Rating

tiffanyjeanma, wrote review 31/05/2020

It’s ok

Ants in room, but it’s an ok stay usually. We have stayed here a few times, and it’s normally clean, but this time there were ants all over in our room, and there was also some broken items in the bat... more

Owner Response
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
We are so sorry to hear there were ants in your room and we do apologize. Thank you for letting us know about it. With the construction & digging going on in the neighborhood we are seeing moisture ants coming in via water pipes. By letting us know about your room we know what area to treat. We definitely want to try to stay on top of this and the information you provided will be given to our regular pest control company. We will also make sure maintenance checks and repairs the bath faucet. We appreciate your business and loyalty and we hope to see you again.