Do not even consider staying here, it is NASTY
We booked a jacuzzi suite for our anniversary but when we checked in we were told that maintenance had just taken the room our of service even though we checked in late so they offered to discount ou... more
We booked a jacuzzi suite for our anniversary but when we checked in we were told that maintenance had just taken the room our of service even though we checked in late so they offered to discount our room and put us in a suite. When we walked into our suite, we had chicken bones on the floors, the refrigerator looked like it was beaten with a baseball bat, the dishwasher was hanging out of the cabinet. We had mystery stains on the back of the bathroom door and also on the curtains. And the carpet was so dirty our socks turned black and we ended up throwing them away when we got home. We did bring this to the asst. managers attention who also had the housekeeping manage come to our room so we could show her how bad this room was. The lobby downstairs by the elevator smelled moldy just a nasty hotel. less
Randy Light, General Manager at Best Western Plus Cary Inn - NC State, responded to this review
We do appreciate the feedback and looked into the issues you experienced during your stay. Again, we do apologize for all the issues you encountered and did comp that stay for you. We have offered a discounted rate for a future stay, should you consider trying our location again and allowing us the opportunity to try and make it right.
Hoping you have a great rest of the summer and be safe.
Assistant General Manager