20/01/2018 offbeat71, Raleigh, North Carolina
I recently stayed at this hotel. While my stay was relatively pleasant and quiet, I was charged the following day for over $170 for a SMOKING FEE!!! there is one major problem. I was alone, and I DONT... more
I recently stayed at this hotel. While my stay was relatively pleasant and quiet, I was charged the following day for over $170 for a SMOKING FEE!!! there is one major problem. I was alone, and I DONT SMOKE! so how did they come to the conclusion someone smoked cigarettes in that room?? I called after seeing this ridiculous charge and they told me nothing ,other than the manager and a hotel employee went in after I checked out and smelled smoke. WHAT SMOKE!?? I have a travel vaporizer which emits essential oils to help me sleep but it doesn't leave any lingering odor and it certainly didn't break or damage anything in that room!The manager was completely unhelpful and rude. I would NEVER stay at this hotel or any chain of Best Western again after this treatment. I have disputed this with my bank and have attempoted to get it removed by the hotel with no luck so, if this doesnt get resolved, they will see me in court. This will not end until I am reimbursed MY money! i did nothing WRONG....NOTHING. less
BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Thank you for your review regarding your stay at the Best Western Plus Cary-NC State. We appreciate the time any guest takes to provide us with feedback about our hotel. At the Best Western Plus Cary-NC State, we pride ourselves on being 100% non-smoking hotel. We do implement a high smoking fee of $175 USD, should someone violate this policy of the hotel. We do this to ensure that we never sell a room until it has been deep cleaned after a guest smokes in the room. This fee is only incurred upon inspection of a room after checkout, which is verified by Management. In respect of the other guests that come to stay with us, they expect a properly cleaned room. We do actively stand by our policy to prevent any future issue from occurring. If you have any questions or would like to discuss this issue any further please call us.
Jorge De La Cruz
Assistant General Manager