More flexibility on the part of the staff, specially the manager is needed. Let me explain, we arrived from an over night bus ride at about 11:30am; We were a group of about 60-80 people. When we a... more
More flexibility on the part of the staff, specially the manager is needed. Let me explain, we arrived from an over night bus ride at about 11:30am; We were a group of about 60-80 people. When we arrived, the front desk told us, there were not room available for check in at that time. Understandable! At about 2pm, most of the group have left the hotel to an activity we had at 3pm, except for about 4 families who where there. At that time, I approached the front desk an asked, if we could go to our rooms. The front desk said, not. Check in is at 3pm and you must wait to 3pm. Confidentially, the housekeeping manager, brought them a list of all the room that were ready and available. And the front manager told her, we must wait until 3pm and check in with the entire group at 3pm. I asked to speak with the manager at that time, and after explaining the situation, he said, I’m the manager and you must wait to 3pm, those are the rules. less