Don't bother with this Best Western
13/10/2019 Crypto888, Palm Springs, CA
I booked this hotel on Hotels.com. I'm taking a class at this hotel, and will have to return to this place on Wednesday, Oct. 9 for the rest of the class. They're running a special right now, where i... more
I booked this hotel on Hotels.com. I'm taking a class at this hotel, and will have to return to this place on Wednesday, Oct. 9 for the rest of the class. They're running a special right now, where if you stay 2 nights, your 3rd night is free. There even was a notice of this at the front desk. When I asked for my 3rd night free, I was told NO - you have to book directly with BW and sign up for BW rewards. There was no excellent or even OK customer service!
I had requested a handicapped room, as I had my hip replaced a couple of months ago and I need a high toilet in my room. Throughout my visit from Oct. 2 - 6, 2019; there was a distinctive smell of marijuana near my room (102). I don't know if it was coming from people smoking above me, or from the workout center in room 101.
The faucets for the shower in my room were confusing and I could never get a warm water temperature for showering (even the maid didn't know how to work it).
I found german cockroaches and earwigs in my bathroom whenever I entered it - which was often, as the meeting room for my class was just two doors down. I suggest to others who might be thinking of booking this hotel to bring your own blanket. When I turned the heat on one night, the smoke and smell that came out of the heating unit was too much to really get a good nights rest.
No matter where you are in the hotel, there is a lot of traffic noise!!!! I cannot stress this enough. You are right between the I-405 (behind the hotel) and Sepulveda Blvd. (in front of the hotel). One of my nights there between the sirens from police and fire and the drag racing that appeared to be happening on the street left me tired and worn out the next day in class. (We heard it in the meeting room/classroom) every day - even when the door was closed.
One night there was an AA meeting or a Scientology meeting in the meeting room after our class was finished at 6:30 p.m. This meeting lasted until 10 pm, and some of the attendees of that meeting brought their small children who were running up and down near my room riding a big wheel and making noise.
On my last night there (Saturday, Oct. 5th) there was a car in the handicapped space I had been using. The car did not have a handicapped license or placard and when I brought it to the attention of the man at the front desk, he wouldn't call to have the car towed or help me in any way at all.
Save yourself the hassle - as you won't get much rest at this Best Western. less