looks updated however noisy, broken lamps/plugs, and not fully cleaned
When I first walked into the room i was pleasantly surprised by how nice and updated it looked, and in addition nice toiletries (though I encourage moving to dispensers to prevent the plastic waste fr... more
When I first walked into the room i was pleasantly surprised by how nice and updated it looked, and in addition nice toiletries (though I encourage moving to dispensers to prevent the plastic waste from small single use containers - I thought that was now the law in CA?). However, beyond the superficial looks and appearance of being update, the room was actually quite problematic. Firstly, it's SUPER NOISY, being right next to the freeway and a busy road, so don't stay there if that will be a problem. The heater was also not really adjustable. No matter what temperature I turned it to, it had two settings, off and full blast heat. The table lamp next to the bed was broken, in that it sometimes electrocuted me when I touched it (not good) and one of the plugs didn't work, which I unfortunately only realized when I woke up to an uncharged phone which was highly problematic the remainder of the day. The desk lamp was also broken and not working. And the toilet stopped working in the evening but eventually started working again. Also, it was a bit concerning, especially during covid times where the hotel purports "we care" and that they do extra cleaning, to see a used coffee filter/grounds still in the coffee machine. This isn't really that big a deal, except that it indicates potentially inadequate cleaning. I do think that fomite transmission is unlikely and thus most of the extra cleaning is hygiene theatre, but if you're going to perform hygiene theatre in your advertisements, best to follow through. Finally, I would urge the hotel to consider adding recycling and as I mentioned before, dispenser bottles for shampoo/conditioner for environmental reasons. less
Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Liz D -Thank you for taking the time to rate and honest review. We're sorry we were not able to meet your expectations with noise levels, heater and the issues with the power outlets. We will review these items with our Housekeeping and Maintenance team. This is definitely not to our standards. Your feedback is greatly appreciated and valued.