Almost right on the freeway - don't stay here!
13/04/2019 dcwoodley, San Diego
My room must have been a hundred feet from the freeway - awful noise. Didn't sleep well all night. Traffic noise, motorcycles, sirens - you hear it all! I pre-booked for 2 nights - left after the 1s... more
My room must have been a hundred feet from the freeway - awful noise. Didn't sleep well all night. Traffic noise, motorcycles, sirens - you hear it all! I pre-booked for 2 nights - left after the 1st and got a refund. No breakfast - very high rate for this not be included. The room nice enough but that's about it. Even though I pre-booked, due to our later arrival in the evening, we received a room in the back right near the freeway. I can only assume that walk-ups that arrived before we did got better rooms.
I put a Do Not Disturb sign on our door. In the morning while we were still in the room, Housekeeping knocked on the door at 10:30 am, I yelled at "we're still in here", they knocked again, I responded a 2nd time, and then they just opened the door and walked right in. I don't think that's ever happened to me. They should not be ignoring the signs on the doors. less
Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
dcwoodley-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry you were not happy with your stay. I also apologize for the bad experience you had with our housekeeping department. We will remind them to be aware of the DND signs.