Best Western Plus Carriage Inn

5525 Sepulveda Boulevard, Sherman Oaks, California, 91411-3438, United States
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Best Western Plus Carriage Inn

Experience casual elegance at this Sherman Oaks, California hotel featuring easy freeway access and close proximity to area attractions including the sandy beaches of southern California. The Best Western Plus Carriage Inn is located in the heart of show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
5525 Sepulveda Boulevard, Sherman Oaks, California, 91411-3438, United States

Reviews of Best Western Plus Carriage Inn

Traveller Overview:
4.0 Rating: 1417 reviews
Excellent 36%
Very Good 36%
Average 16%
Poor 6%
Terrible 4%
Rating

DaveMitchel12345, wrote review 14/04/2021

Extremely Stressful

Not sure about all the buzz...Terrible experience here. I used to stay at other Best Western and this one is the worst. Shower broke, only have water in the tube, the handle switch to head shower was ... more

Owner Response
Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
DaveMitchel12345-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. On behalf of our entire staff I want to apologize for the problems you experienced during your stay. We will work hard to fix the problems you experienced.
Rating

DeeGee1956, wrote review 09/04/2021

Best

Every one is always courteous and friendly. Have to say the maids really do their job my rooms are always clean smell good and I love the white towels. Some locations do offer breakfast. They also hav... more

Owner Response
Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
DeeGee1956-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. Thank you for the kind words.
Rating

brianayvette79, wrote review 04/04/2021

So happy I found this place

I booked another hotel online and when we got there it was horrid. So we left and thank God we found Best western. So nice !! Very convenient too. Right next-door to a Denny’s. I wish the pool wa... more

Rating

Liz D, wrote review 04/03/2021

looks updated however noisy, broken lamps/plugs, and not fully cleaned

When I first walked into the room i was pleasantly surprised by how nice and updated it looked, and in addition nice toiletries (though I encourage moving to dispensers to prevent the plastic waste fr... more

Owner Response
Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Liz D -Thank you for taking the time to rate and honest review. We're sorry we were not able to meet your expectations with noise levels, heater and the issues with the power outlets. We will review these items with our Housekeeping and Maintenance team. This is definitely not to our standards. Your feedback is greatly appreciated and valued.
Rating

DavidWestLinn_OR, wrote review 23/11/2020

Convenient location to freeway, but oh so noisy!

I have stayed at this property many times over the years. Their staff is friendly and efficient. Expect some traffic noise since it is basically sandwiched between busy Sepulveda Blvd. and the 405 fr... more

Owner Response
Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
DavidWestLinn_OR- Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations with the noise level, we are on busy streets. Since we have a Denny's on property we do not offer breakfast. We apologize for any inconviniece.