Clean up from Meth cooking in the room next door...
On March 14, 2020 I stayed at this motel. I was nervous when I pulled up to the hotel because there were some rough looking people hanging around the Denny's which is attached to the hotel. It's right... more
On March 14, 2020 I stayed at this motel. I was nervous when I pulled up to the hotel because there were some rough looking people hanging around the Denny's which is attached to the hotel. It's right off the freeway and the area is not so nice. My fear that this place was kind of scary was only confirmed when upon returning to my room that evening about 9:45 PM, there was something very disturbing going on in the room next to mine.
There was a strong chemical odor coming from the room and a sound like a blow dryer or some other item with a small motor was blaring. As I walked past the room to get into mine, I noticed the door was ajar but the curtain from the window was pulled over it and a chair with a blanket was pushed up against the part of the door which made nothing in the room visible.
I called management immediately because my room smelled and the sound was loud. They came by, the people in the room said they would close the door but when questioned about the smell and when the management asked to enter, the occupants refused entry. Clearly something untoward, possibly illegal and dangerous was happening in that room. Yet instead of calling the police to keep the rest of the hotel safe, they moved my room and let the people stay until the next morning. I was flabberghasted.
This was not only horrific management, it also put the lives of all the people staying in that hotel, including mine, at risk. I don't know whether this property has gone down hill since others have stayed here, or if this is just to be expected at this place but I will never stay at a Best Western property again. Clearly someone got the memo that management doesn't care if you cook meth and clean your clothes there or whatever they were doing. BAD NEWS. less
AlbertGosch, Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for your review and your insight on how we handled this situation. Your input is valuable to us as it lets us know what we need to improve on. As soon as you advised us of the situation, we sent two employees to check on the room. We also moved your room to ensure you were safe. We had a private conversation with the guest and confirmed there was no illegal activity occurring in their room. We take all allegations seriously and value our guest as well as our staffs safety. We apologize you felt unsafe at the property and we will continue to do our best to ensure no illegal activities are happening at our Hotel.