Don't care about people w/ Disabilities & No Pool
15/05/2018 Nic G,
After telling them that I suffer from PTSD (was the reason for my service animal with me), they stuck me in the most loud room in the hotel. It was not loud because of guests but because the wall is c... more
After telling them that I suffer from PTSD (was the reason for my service animal with me), they stuck me in the most loud room in the hotel. It was not loud because of guests but because the wall is connected to an electric door that automatically opens when people come near it. This door makes LOUD thumping sounds that went off every 5 minutes throughout the night. For someone with PTSD that they knew about, why would you stick someone next to it. I ended up leaving the hotel and coming back in the morning to get my stuff. When I did, I spoke with Mario (I think that was his name) and he told me that because it was booked with a 3rd party he couldn't refund me and to contact them. He then gave me vouchers for 2 free $4-5 breakfasts at Dennys next door. I recently contacted hotels.com on the phone and they called the hotel which told them that my compensation was the 2 free Dennys meals. Totally ridiculous. Makes me think Mario didn't care or won't go through the refund process
They also did not mention that they don't have a pool because it is under construction.
I won't stay here again and it makes me not want to use hotels.com again because they didn't / couldn't really help.
DON'T STAY HERE less
Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
On behalf of all the staff here at the Best Western Plus Carriage Inn, we apologize for your experience at our hotel. Our staff had no intention to place you in a room that would have noise issues of this sort, and we as a hotel would like to accomodate each and every guest based on their individual needs. We invite you to visit us again, if only for a conversation, and would like to discuss this further so we can show you our hotel's dedication to quality customer service.